Freshworks
4.75
0
Freshworks offers AI-powered CRM, customer support, IT management, and messaging tools to streamline business operations.
Freshworks Reviews
4.75
Based on 16 reviews
How would you rate Freshworks?
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Tenzin Dorje
March 4, 2025
What do you like most about using Freshworks?
The ability to automate customer support tasks is incredibly helpful. It allows us to focus on more complex issues without getting bogged down by routine inquiries.
What do you dislike most about using Freshworks?
I think it could benefit from more advanced reporting tools to analyze customer data more thoroughly.
What problems does Freshworks help you solve, and how does this benefit you?
It has allowed us to manage customer inquiries more efficiently, which has resulted in faster resolution times and happier clients.
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Leila Mansour
February 27, 2025
What do you like most about using Freshworks?
The integration possibilities with other apps are very useful. We have linked it with our email marketing tools, making it easier to manage campaigns.
What do you dislike most about using Freshworks?
Sometimes the search functionality within the software can be a bit slow, which can be frustrating when looking for specific information.
What problems does Freshworks help you solve, and how does this benefit you?
The tool helps us connect with our customers more effectively. We can track interactions and follow up, which has led to improved customer retention rates.
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Nicolai Jensen
February 23, 2025
What do you like most about using Freshworks?
The user interface is intuitive and easy to navigate. Even new team members can get up to speed quickly without extensive training, which is a huge plus for our organization.
What do you dislike most about using Freshworks?
The pricing can be a bit high for smaller teams, especially when you want to access premium features. However, I do believe the value justifies the cost.
What problems does Freshworks help you solve, and how does this benefit you?
Freshworks has helped us centralize our customer data. By having comprehensive insights into customer behavior and history, we are able to tailor our sales strategy effectively, leading to increased conversion rates.
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Chloé Dubois
February 20, 2025
What do you like most about using Freshworks?
The integration with various tools is seamless and saves us a lot of time. I can easily connect it with our existing systems.
What do you dislike most about using Freshworks?
Sometimes, the interface feels a bit cluttered, and it takes a while to find specific features.
What problems does Freshworks help you solve, and how does this benefit you?
With Freshworks, we can manage our customer interactions more effectively, leading to better retention and satisfaction rates.
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Amina Khan
February 19, 2025
What do you like most about using Freshworks?
I appreciate the automation features that save us so much time on repetitive tasks. The AI helps prioritize customer queries, which has improved our workflow.
What do you dislike most about using Freshworks?
The documentation could be better. Some features are not well explained, which makes it harder to fully utilize them without external help.
What problems does Freshworks help you solve, and how does this benefit you?
It has streamlined our customer support process, allowing us to respond quicker to inquiries and manage our workload more efficiently. This has led to a noticeable drop in customer complaints.
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Ingrid Svensson
February 11, 2025
What do you like most about using Freshworks?
I appreciate the user-friendly interface. It is very intuitive and makes managing customer interactions easy.
What do you dislike most about using Freshworks?
I’ve noticed some features lag when there’s a lot of user activity, which can be frustrating.
What problems does Freshworks help you solve, and how does this benefit you?
The software allows us to keep track of customer feedback and inquiries efficiently, which helps in improving our service delivery.
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Hassan Omar
February 6, 2025
What do you like most about using Freshworks?
The customer support automation is excellent! It saves us a lot of time and allows us to focus on more critical issues.
What do you dislike most about using Freshworks?
I’d love to see more tutorials or guidance on utilizing some of the advanced features.
What problems does Freshworks help you solve, and how does this benefit you?
It has streamlined our customer support processes, leading to faster resolutions and happier customers overall.
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Santiago Garcia
February 6, 2025
What do you like most about using Freshworks?
I am impressed by the AI features that help predict customer needs based on their behaviors. This has improved our sales approach significantly.
What do you dislike most about using Freshworks?
The initial setup can be a bit tedious, but the long-term benefits are worth it.
What problems does Freshworks help you solve, and how does this benefit you?
Freshworks has helped us streamline our customer service process, leading to decreased response times and higher customer satisfaction.
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Ravi Nair
February 5, 2025
What do you like most about using Freshworks?
The CRM tools are top-notch. I find the sales tracking and reporting features to be very comprehensive, helping us make informed decisions.
What do you dislike most about using Freshworks?
It would be great if they offered more customization options for the dashboard.
What problems does Freshworks help you solve, and how does this benefit you?
It has significantly improved our ability to manage leads and customer relationships, resulting in increased sales performance.
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Yara Al-Mansoori
February 5, 2025
What do you like most about using Freshworks?
The AI capabilities in Freshworks are impressive! The personalized interactions it creates for customers really enhances our service quality. The Freshchat tool allows for smooth communication with clients, making it feel very personal.
What do you dislike most about using Freshworks?
Sometimes, the mobile app lags a bit compared to the desktop version. It can be frustrating when I'm on the go and need to access features quickly.
What problems does Freshworks help you solve, and how does this benefit you?
Freshworks allows us to manage multiple customer channels in one place, reducing the risk of missing important messages. This has streamlined our operations tremendously, allowing our team to focus more on resolving issues rather than managing them.
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Anya Ivanova
January 31, 2025
What do you like most about using Freshworks?
The omnichannel support is a game changer. We can connect with customers through various platforms effortlessly.
What do you dislike most about using Freshworks?
I wish there were more customizable templates for reports. Customization is somewhat limited.
What problems does Freshworks help you solve, and how does this benefit you?
With Freshworks, we can track customer engagement across different channels, allowing us to strategize our marketing efforts better.
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Tariq Ahmed
January 26, 2025
What do you like most about using Freshworks?
The customer support has been outstanding. Whenever we encounter an issue, their team is responsive and very helpful.
What do you dislike most about using Freshworks?
The learning curve can be steep for some team members, especially those not tech-savvy.
What problems does Freshworks help you solve, and how does this benefit you?
It's revolutionized how we track customer interactions, leading to better follow-ups and ultimately, higher sales conversion rates.
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Mikhael Petrova
January 18, 2025
What do you like most about using Freshworks?
I love how Freshworks integrates different functionalities into one platform. The CRM, customer support, and IT management tools work seamlessly together, making it easy to track customer interactions and manage support tickets all in one place.
What do you dislike most about using Freshworks?
The only downside is that some advanced features can be complex to set up initially, but once you get the hang of it, everything flows smoothly.
What problems does Freshworks help you solve, and how does this benefit you?
Freshworks has significantly reduced our response time to customer inquiries. By automating routine tasks and providing detailed analytics, we can prioritize urgent issues more effectively, which has improved customer satisfaction ratings.
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Luca Rossi
January 17, 2025
What do you like most about using Freshworks?
The integration with other software tools we use, like Slack and Zoom, enhances our team's collaboration. It's also fantastic for tracking team performance through dashboards.
What do you dislike most about using Freshworks?
The notification settings can sometimes be overwhelming. It would be great to have more granular control over what alerts we receive.
What problems does Freshworks help you solve, and how does this benefit you?
Freshworks has helped us maintain a clearer line of communication with our clients, which has been essential for project management. This clarity leads to better client relationships and repeat business.
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Sofia Li
January 15, 2025
What do you like most about using Freshworks?
The AI-driven insights are incredibly valuable. They help in predicting customer needs, allowing us to be proactive rather than reactive.
What do you dislike most about using Freshworks?
Sometimes the system can be slow during peak hours, which can disrupt our workflow.
What problems does Freshworks help you solve, and how does this benefit you?
With Freshworks, we can handle customer queries more efficiently, which has improved our overall customer satisfaction scores significantly.
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Diego Fernandez
January 13, 2025
What do you like most about using Freshworks?
The ease of use is fantastic. My team adopted it quickly, and the training time was minimal.
What do you dislike most about using Freshworks?
The reporting features could be more advanced. I sometimes find it hard to extract specific data.
What problems does Freshworks help you solve, and how does this benefit you?
It has streamlined our customer feedback process, allowing us to gather and analyze customer insights more effectively.
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