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Freshworks

Freshworks offers AI-powered CRM, customer support, IT management, and messaging tools to streamline business operations.
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Freshworks Web Traffic statistics January, 2025

Improved in all categories
#234 +61
Global Rank
#188 +66
US Rank
#7 +1
Customer Service Tools Rank
31.58% MoM Growth
2.50M +600.00K
Total Visits
was 1.90M
1.10M +101.10K
Unique Visits
was 998.90K
+0.00% Share Growth
0.02% +0.00%
Global Market Share
was 0.02%
3.95% +0.84%
Customer Service Tools Market Share
was 3.11%

Gender Distribution

55%
Male Users
45%
Female Users

Device Distribution

26%
Mobile users
74%
Desktop users

Duration & Bounce Rate

17:27 min
Average duration
64%
Bounce Rate

Traffic Trends

Month Page Visits
Feb 2.20M
Mar 2.20M
Apr 3.10M
May 3.00M
Jun 3.20M
Jul 2.80M
Aug 2.60M
Sep 2.50M
Oct 2.40M
Nov 2.50M
Dec 1.90M
Jan 2.50M

Competitor comparison

Month Page Visits
Feb 2.20M
Mar 2.20M
Apr 3.10M
May 3.00M
Jun 3.20M
Jul 2.80M
Aug 2.60M
Sep 2.50M
Oct 2.40M
Nov 2.50M
Dec 1.90M
Jan 2.50M

Freshworks Web Traffic by Country

Location
Traffic
Share
United States United States
553.75K +153.61K
22.15%
India India
509.00K +254.21K
20.36%
Kenya Kenya
141.00K +28.71K
5.64%
Italy Italy
84.50K +67.59K
3.38%
Canada Canada
80.00K +27.94K
3.20%

AI Website Visits by Traffic Source

Source Traffic Share
Referral 1.05M 42.00%
Direct 1.02M 41.00%
Organic search 248.75K 10.00%
Paid search 94.75K 4.00%
Mail 64.75K 3.00%
Organic social 19.50K 1.00%
Paid social 1.00K 0.00%
Display ads 2.00K 0.00%

Freshworks alternatives

Tawk is a free platform that centralizes communication and customer service features like live chat and ticketing.

Klaviyo SMS Assistant creates rich customer profiles and uses AI for targeted marketing and accurate conversion tracking.

Respond.io manages customer conversations across channels, ensuring secure, efficient engagement with powerful automation and real-time reporting.

Voyado is a customer experience platform that boosts revenue through personalized recommendations and automated marketing campaigns.

Dialpad unifies business communications, automates tasks, and enhances productivity with AI-driven insights and features.