Freshworks

What is Freshworks?

Freshworks is a software company offering customer service, IT, and CRM solutions powered by generative AI. Their products include Freshsales for sales-focused CRM, Freshdesk for customer support, Freshservice for IT service management, and Freshchat for customer messaging. These tools are designed to streamline operations, enhance productivity, and provide omnichannel support for businesses of all sizes. Freshworks' AI technology, integrated across their suite of products, enables personalized customer interactions, automated tasks, and boosts sales productivity. The company's software suite is known for its user-friendly interface, comprehensive functionalities, and innovative solutions trusted by large businesses worldwide.

Who created Freshworks?

Freshworks was created by Girish "G" Mathrubootham, who is the Founder and Executive Chairman of the company. The company was launched with a goal to help more people find success and currently has over 5,000 employees across 13 global locations. Freshworks provides customer service, IT, and CRM software that is powerful and easy to use, with a focus on enhancing customer relationships and employee satisfaction without the typical bloat and expense of business software.

What is Freshworks used for?

• Efficient customer service
• Improved customer engagement
• Simplifies complex business problems
• Improves customer relationships
• Enhances employee productivity
• Efficient ticketing capabilities
• Intuitive service management tool
• Modern SAAS solutions
• Helps nurture customer relationships
• E-commerce marketing campaigns
• Provides training and support
• Boosts sales and productivity
• Comprehensive customer insights
• Integrated with multiple apps
• Self-service support
• Modernizes IT service operations
• Multi-channel marketing for e-commerce
• Omnichannel customer interactions

Who is Freshworks for?

• Marketing
• Sales
• Customer Service
• IT
• E-Commerce
• Marketing professionals
• Sales professionals
• Customer service professionals
• IT professionals
• E-commerce professionals

How to use Freshworks?

To start using Freshworks, follow these steps for a successful setup and utilization of the tool:

1. Sign Up: Create a Freshworks account by visiting their official website and signing up with your email address.

2. Choose Your Product: Freshworks offers a suite of products like Freshdesk, Freshchat, Freshsales, etc. Select the product that best fits your business needs.

3. Customize Settings: Once you've chosen your product, proceed to customize settings such as company details, business hours, and notification preferences.

4. Add Agents/Team Members: Invite your team members to join the platform by entering their email addresses. Assign roles and permissions accordingly.

5. Set Up Ticketing System: In Freshdesk, set up your ticketing system by creating ticket categories, priorities, and automations to streamline workflow.

6. Configure Chat Support: If using Freshchat, customize chat widgets, canned responses, and chatbot settings to enhance customer support.

7. Integrate Channels: Integrate communication channels like email, phone, and social media into Freshworks for efficient omnichannel support.

8. Automate Responses: Implement automation rules and workflows to ensure prompt responses to customer queries and streamline repetitive tasks.

9. Analytics & Reporting: Explore the analytics dashboard to track key performance metrics and generate reports for insights on customer interactions.

10. Continuous Training: Regularly train your team on using Freshworks features effectively to maximize productivity and provide excellent customer service.

By diligently following these steps, you'll be well on your way to leveraging Freshworks effectively for efficient customer support and streamlined business operations.