AI Customer Service Tools

Explore top AI tools enhancing customer service efficiency and satisfaction.

· March 17, 2025

In an age where customer expectations are higher than ever, businesses need to up their game in customer service. Gone are the days of long wait times and generic responses. Today, AI tools are revolutionizing the way companies engage with their customers, providing faster, more personalized support.

From chatbots that handle inquiries 24/7 to sophisticated platforms that analyze customer sentiment, the options are vast and varied. These tools don’t just automate responses; they enhance the overall customer experience by being proactive and insightful.

I’ve spent considerable time investigating the best AI tools for customer service, exploring their features and usability. Whether you’re a small business or a large enterprise, these tools can help you streamline operations and improve customer satisfaction.

So, if you're ready to elevate your customer service strategy and explore cutting-edge solutions, keep reading. I’ve compiled a list of the most effective AI tools that can help you meet and exceed your customers’ expectations.

The best AI Customer Service Tools

  1. 451. GPTService for smart chatbot for instant customer help

  2. 452. Linked Forge for custom chatbots for efficient customer support

  3. 453. Deepreview for ai-powered customer feedback collection

  4. 454. Cate AI for seamless 24/7 customer support system

  5. 455. Questwiz for streamlining customer support interactions

  6. 456. Pulsedesk for real-time query tracking for support teams

  7. 457. Engagerfy for streamlined customer feedback collection

  8. 458. Retention Engine for enhancing support for loyal customers.

  9. 459. Theoassist for patient inquiries and support management

  10. 460. Pragma AI for ai chatbot for quick customer support

  11. 461. Cai for automated responses for customer inquiries

  12. 462. Gaspar AI Xence for instant answers via jira chatbot.

  13. 463. Gestualy for real-time customer feedback analysis

  14. 464. Helpyai for automating faqs for customer support.

  15. 465. Botello for 24/7 chat support for customer inquiries

483 Listings in AI Customer Service Tools Available

451 . GPTService

Best for smart chatbot for instant customer help
GPTService

GPTService pros:

  • User-friendly setup process
  • Automated training process using website URL

GPTService is a cutting-edge tool designed to enhance customer service by integrating ChatGPT directly into websites. This innovative solution streamlines the creation of chatbots that can handle customer inquiries efficiently. By simply providing a website URL, businesses can train AI chatbots to utilize their website's content, enabling them to answer questions accurately and contextually.

What sets GPTService apart from conventional chatbot builders is its automated training process, which leverages the latest advancements in Artificial Intelligence and Natural Language Processing (NLP) to deliver smart and relevant responses. The platform is user-friendly, supports multiple languages, and offers a transparent pricing model starting at $29.99 per month. With GPTService, companies can significantly improve their customer service capabilities while saving time and resources.

GPTService Pricing

Paid plans start at $29.99/month and include:

  • Networked note-taking
  • Offline sync
  • Kindle highlights sync
  • Advanced Webflow CMS
  • End to end encryption

452 . Linked Forge

Best for custom chatbots for efficient customer support
Linked Forge

Linked Forge pros:

  • Customizable chatbots
  • No coding skills needed

Linked Forge cons:

  • No code transparency
  • Limited chatbot positioning

Linked Forge is an innovative customer service tool designed to elevate website engagement through customizable chatbots. Its AI-driven platform allows businesses to create tailored chat experiences without the need for any coding knowledge, making it accessible for users of all technical backgrounds. The chatbots are capable of autonomously interacting with visitors, offering timely responses and support that enhance user satisfaction. Linked Forge caters to various needs with its flexible pricing options, including a Free Plan that allows for unlimited conversations and a Pro Plan that features higher message limits and the option to set up multiple chatbots. Integrating Linked Forge into a website is straightforward; simply paste the provided code in the bottom corner, and the chatbot will be ready to engage with visitors, ensuring continuous customer interaction and assistance.

Linked Forge Pricing

Paid plans start at $29.99/Month and include:

  • Unlimited conversations
  • Up to 10k messages per month
  • Create up to 7 different assistants
  • Priority email support

453 . Deepreview

Best for ai-powered customer feedback collection
Deepreview

Deepreview pros:

  • Engages the audience interactively
  • Personal interaction with AI bot

Deepreview cons:

  • Serverless function timeout issues
  • Serverless Function timeout issues during pricing information retrieval

Deepreview is an innovative platform designed to enhance customer service through engaging, AI-driven conversations. By replacing traditional surveys with interactive chatbots, Deepreview facilitates more meaningful audience interactions. The platform captures valuable insights by guiding users through dynamic dialogues and asking pertinent follow-up questions, leading to richer feedback compared to standard questionnaires. Users benefit from comprehensive review summaries, detailed evaluations, and insightful analytics that help understand customer satisfaction levels. With a flexible pricing model based on the number of responses gathered per review, Deepreview is an efficient tool for organizations looking to optimize their customer service approach and derive actionable insights.

454 . Cate AI

Best for seamless 24/7 customer support system
Cate AI

Cate AI pros:

  • Inbound call handling
  • Automated order handling

Cate AI cons:

  • High dependency on integration
  • Possible inaccuracy in order taking

Cate AI is an innovative virtual phone assistant designed specifically for the restaurant industry, leveraging artificial intelligence to streamline customer interactions. By managing inbound calls for orders and inquiries, Cate AI helps restaurants reduce labor costs while enhancing the overall customer experience. This versatile assistant can be tailored to align with the unique requirements of each establishment and seamlessly integrates with existing Point-of-Sale systems to ensure precise order processing.

Offering a range of features, Cate AI supports multilingual communication, effectively handles complex and catering orders, and employs smart upselling techniques to boost efficiency and service quality. With its ability to provide instant responses and manage orders effectively, Cate AI is poised to transform the way restaurants engage with their customers, making it an invaluable tool for modern customer service.

455 . Questwiz

Best for streamlining customer support interactions
Questwiz

Questwiz pros:

  • Personalized virtual assistants
  • Tuned to specific use cases

Questwiz cons:

  • No multi-language capability
  • No open API mentioned

QuestWiz is a cutting-edge customer service tool designed specifically for small and medium-sized businesses (SMBs). This AI-driven support agent can rapidly assimilate information from a company’s website and documentation, becoming proficient in its operations in just two minutes. QuestWiz ensures round-the-clock assistance by delivering immediate answers to customer inquiries without requiring any technical knowledge or coding skills from users.

With its array of features, including internal knowledge search, automated FAQs, and customizable widgets for websites, QuestWiz aims to enhance the efficiency of customer support, thereby reducing operational costs and elevating customer satisfaction. The platform supports multiple data formats and allows businesses to embed the AI agent directly on their websites, facilitating seamless self-service options and personalized interactions. For those interested in exploring its capabilities, QuestWiz offers a 7-day free trial, allowing potential users to experience the benefits of personalized virtual assistance, FAQ automation, and extensive language support across more than 50 languages.

456 . Pulsedesk

Best for real-time query tracking for support teams
Pulsedesk

Pulsedesk pros:

  • Assign customer queries to support agents with just a few clicks, ensuring clear accountability and ownership for each ticket.
  • Monitor who is working on what and the status of each query in real-time, enabling informed decisions and task prioritization.

Pulsedesk cons:

  • Possible challenges in user adoption due to complexity
  • Unclear scalability options

Pulsedesk is an innovative help desk solution tailored to enhance customer support operations. It provides a comprehensive suite of features designed for effective ticket management, live chat functionality, and process automation. With its user-friendly interface, businesses can create a knowledge base, manage client portals, and integrate easily with various IT systems to streamline customer inquiries.

Pulsedesk also leverages advanced tools like ChatGPT, equipping support teams to deliver efficient and responsive service. The platform enables seamless delegation of queries among support agents, allowing for real-time tracking of tasks and quick resolutions. Additionally, Pulsedesk’s online chat widgets facilitate direct communication on websites, promoting improved customer engagement. With flexible pricing plans to accommodate different needs, Pulsedesk positions itself as a cost-effective solution for organizations aiming to boost customer satisfaction through enhanced support capabilities.

Pulsedesk Pricing

Paid plans start at $8/month and include:

  • Unlimited tickets from different channels
  • Unlimited automations and workflows
  • SLA management & business hours
  • Ticket assignment by load balancing
  • Reporting and analytics
  • Knowledge base and client portal

457 . Engagerfy

Best for streamlined customer feedback collection
Engagerfy

Engagerfy pros:

  • Daily staff engagement
  • Real-time feedback analytics

Engagerfy cons:

  • No standalone mobile application
  • Assumed employee participation

Engagerfy is a cutting-edge reputation management platform that leverages artificial intelligence to enhance both employee morale and customer service engagement. By interacting with employees on a daily basis, Engagerfy actively collects and analyzes feedback, helping organizations understand internal dynamics and boost workplace satisfaction.

One of its standout features is the ideation tool, which encourages employees to contribute innovative ideas. This process includes voting mechanisms and a seamless transition to project management, allowing selected ideas to be developed into actionable projects.

On the customer service side, Engagerfy excels with its AI-powered feedback system. It organizes customer insights effectively, enabling businesses to identify trends and respond swiftly to customer needs, which aids in informed decision-making and enhances overall service quality. Additionally, Engagerfy integrates Corporate Social Responsibility initiatives, showcasing a commitment to community impact while improving the organization's reputation. Overall, Engagerfy is a comprehensive solution designed to strengthen both internal and external relationships through dynamic engagement and insightful analysis.

458 . Retention Engine

Best for enhancing support for loyal customers.
Retention Engine

RetentionEngine is an intuitive customer service tool designed to help businesses improve customer retention through a streamlined, no-code cancel flow solution. By focusing on enhancing customer loyalty and extending relationships, this platform serves as a valuable first step in retaining clients. RetentionEngine allows businesses to customize cancellation processes according to their specific needs, making it accessible to users without any technical expertise. In addition to retaining existing customers, it also aids in re-engaging former clients and identifying critical areas for improvement within subscription-based models. With its emphasis on actionable insights, RetentionEngine empowers companies to bolster their retention rates and drive growth effectively.

459 . Theoassist

Best for patient inquiries and support management
Theoassist

Theoassist pros:

  • Enhanced customer service
  • Efficient management of booking and appointments

Theoassist cons:

  • Performance and stability problems
  • The document did not provide specific cons or limitations of using Theoassist.

Theoassist is an innovative customer service tool designed to enhance communication between businesses and their clients. With its user-friendly interface, Theoassist streamlines customer interactions through features such as real-time chat, ticketing systems, and automated responses. The platform empowers customer service teams to resolve inquiries efficiently, improving overall satisfaction. Additionally, Theoassist offers analytics and reporting capabilities, enabling businesses to track performance metrics and identify areas for improvement. This comprehensive solution not only fosters effective support but also helps build lasting customer relationships.

460 . Pragma AI

Best for ai chatbot for quick customer support
Pragma AI

Pragma AI pros:

  • Knowledge assistant tool
  • Integrations with popular platforms

Pragma AI cons:

  • Lacks language processing capabilities
  • Limited privacy customizations

Pragma AI is an innovative knowledge assistant designed to enhance organizational information discovery and sharing. Tailored for customer service environments, it integrates seamlessly with widely used platforms such as Google Drive, Salesforce, Notion, and Intercom. Pragma AI empowers teams with features like auto-suggested answers, a user-friendly Chrome Extension for quick data retrieval, and a chat interface that addresses customer inquiries efficiently. Additionally, it facilitates the creation and verification of FAQs, promoting best practices and continuous learning among employees. With a focus on collaboration, Pragma AI ensures secure integrations and customizable privacy options, enabling organizations to keep their information up-to-date and readily accessible.

461 . Cai

Best for automated responses for customer inquiries
Cai

Cai pros:

  • CAI is an intelligent AI designed to provide top-notch services to users.
  • CAI is a customizable business-oriented AI with a large action model, offering tailored solutions for businesses.

CAI, or Concierge AI, is a sophisticated artificial intelligence solution designed to elevate customer service operations. With its customizable framework, CAI adapts to various business requirements, offering tailored assistance that enhances user interactions. By leveraging advanced machine learning capabilities, CAI streamlines workflows and automates routine tasks, allowing customer service teams to focus on building relationships and resolving complex issues. Whether for immediate support or strategic decision-making, CAI stands out as a robust tool for businesses looking to improve efficiency and deliver exceptional service to their clients.

462 . Gaspar AI Xence

Best for instant answers via jira chatbot.
Gaspar AI Xence

Gaspar AI Xence pros:

  • Employees get answers immediately on the JSM support portal
  • All answers are based on your company's Confluence knowledge base

Gaspar AI Xence is an innovative customer service tool designed specifically for Jira Service Management (JSM), enabling businesses to streamline their support operations. With its advanced AI capabilities, Xence can automatically address around 50% of employee queries without needing human assistance. This unique bot is tailored to extract pertinent information from Confluence, allowing it to deliver responses that feel more personal and human-like.

Setting up Xence is straightforward; users simply need to download the Xence Helper app and the main Xence app from Atlassian's Marketplace. After logging into their Atlassian instance, they can select their installation location, verify the process, and access a dedicated portal link for employees. Once activated, Xence enhances the user experience by efficiently answering questions, thus improving overall service responsiveness and allowing human agents to focus on more complex issues.

463 . Gestualy

Best for real-time customer feedback analysis
Gestualy

Gestualy pros:

  • Satisfacción de clientes a través de gestos
  • Incremento de la tasa de participación

Gestualy cons:

  • No cons available in the provided documents.

Gestualy is an innovative customer service tool designed to enhance customer satisfaction and engagement through gesture-based interactions. This service allows businesses to quickly and effectively gauge customer mood and feedback without the hassle of traditional surveys. By leveraging artificial intelligence, Gestualy provides real-time insights that help businesses make informed decisions while ensuring a seamless, touchless experience for users.

Key features of Gestualy include rapid gesture interactions, AI-powered data inference, and facial analysis capabilities, all aimed at understanding customer emotions accurately. The platform is user-friendly, encouraging participation through gamification and offering a notification system for monitoring negative feedback trends. Compatible with any device equipped with a webcam and accessible through major web browsers, Gestualy promises flexibility and ease of use for its clients.

With a proven track record, including endorsements from businesses like Restaurante La Favorita in Málaga, Gestualy not only boosts customer engagement rates but also compiles valuable statistical reports on satisfaction levels, demographics, and mood. Offering various pricing plans tailored to different event sizes, Gestualy is the go-to solution for businesses looking to elevate their customer experience while maintaining compliance with GDPR regulations.

Gestualy Pricing

Paid plans start at €99/month and include:

  • Máximo 1 evento
  • Máximo 2500 votaciones por evento
  • 5 preguntas por encuesta
  • Informe avanzado
  • Banner personalizable
  • Alertas

464 . Helpyai

Best for automating faqs for customer support.
Helpyai

HelpyAI is an innovative tool designed to transform customer service experiences through its AI-driven automation capabilities. At the heart of HelpyAI are customizable virtual assistants that adapt to a brand's unique tone and style, providing personalized support that enhances customer interactions. These assistants can efficiently manage inquiries, offer advice, and streamline processes, making them invaluable for businesses looking to improve their customer service operations.

In addition to its customer support features, HelpyAI excels in data analysis, allowing businesses to uncover valuable insights into customer behavior and trends. This functionality aids in informed decision-making and can drive better service strategies. The platform is user-friendly, catering to individuals and organizations of all sizes, regardless of their technical expertise. With ongoing updates, flexible payment options, and a commitment to exceptional customer service, HelpyAI stands out as a comprehensive solution for enhancing productivity and engagement in customer support.

465 . Botello

Best for 24/7 chat support for customer inquiries
Botello

Botello is an innovative customer service tool designed to enhance user engagement by allowing businesses to upload detailed information about their products, services, or company in PDF format. The platform harnesses the power of OpenAI to facilitate efficient communication through a chat widget that can be easily integrated into a company’s website or utilized via WhatsApp. By leveraging advanced artificial intelligence, Botello effectively manages customer inquiries, ensuring timely and accurate responses. This service not only streamlines customer interactions but also provides a user-friendly approach to customer support, making it easier for businesses to connect with their audience and address their needs.