Toma.so is an AI tool designed to serve as an AI secretary for businesses. It can handle customer calls, sales, and inquiries 24/7, eliminating the need to hire or train additional staff. Toma offers around-the-clock availability, customizable features to fit specific business needs, intelligent call routing, integration with CRM systems like Salesforce, Hubspot, and Zoho, and the ability to provide insights and recommendations tailored to each customer. With transparent pricing, Toma offers different plans for businesses of all sizes and has been tested in various industries to improve customer service and increase bookings.
Toma.so was founded by Monik and Anthony, who have over 20 years of experience in tech and small business ownership. The AI tool was launched on April 5, 2023, to provide businesses with an AI secretary for managing customer calls and inquiries efficiently.
To use Toma.so effectively, follow these steps:
Understanding Toma.so: Toma.so is an AI tool designed to act as an AI secretary for businesses, handling customer calls, sales, and inquiries 24/7 without the need for additional staff.
Customization: Toma.so can be easily customized to suit the specific needs of a business, making it an expert on the business in just a few clicks.
Intelligent Routing: Businesses can set up custom rules for call forwarding with Toma.so to ensure customers are connected to the right person or team.
Integration with CRM systems: Toma.so integrates with popular CRM systems like Salesforce, Hubspot, and Zoho, enabling tailored interactions with customers based on their profiles.
Sales Assistance: Toma.so can provide detailed information about a business and its offerings to callers, helping turn conversations into sales effectively.
Pricing Plans: Toma.so offers transparent pricing with different plans to suit businesses of all sizes, ranging from small businesses to large enterprises and call centers.
Proven Effectiveness: The tool has been tested in various industries like restaurants and recording studios, showing improvement in customer service and increased bookings.
Reliability: Built by a team with extensive experience, Toma.so provides businesses with a reliable and efficient AI solution for managing customer calls and inquiries.
By following these steps, businesses can leverage Toma.so effectively to enhance customer interactions and streamline business operations.
I love how Toma.so manages calls for me 24/7 without any downtime. It has improved our response time significantly.
The customization options can be overwhelming at first, but once set up, it’s quite powerful.
It eliminates the need for extra staff for handling calls, which saves us costs and improves customer satisfaction.
The integration with our existing CRM system was seamless, making it easy to manage sales inquiries.
Sometimes the AI misinterprets certain inquiries, but it learns quickly from feedback.
It allows us to handle a larger volume of calls without compromising on quality, leading to increased sales.
I appreciate the 24/7 availability. Our international clients are happy to reach us anytime.
It can take some time to set up the call routing features to my specific needs.
It helps us capture leads after hours, which has doubled our booking rates.