Pulsedesk
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Pulsedesk simplifies customer support with ticket management, live chat, automation, and ChatGPT integration for improved satisfaction.
What is Pulsedesk?
Pulsedesk is a help desk solution designed to simplify customer support processes. It offers features such as ticket management, live chat, automation, knowledge base creation, client portal, and integration capabilities with various IT systems. Pulsedesk aims to streamline customer inquiries, automate processes, and improve customer satisfaction with tools like ChatGPT for client service. Additionally, it allows for easy delegation of customer queries to support agents, provides real-time monitoring of task statuses, and includes online chat widgets for websites to enhance customer interaction. Pulsedesk offers a variety of pricing plans with different features included in each, aiming to provide an efficient and cost-effective customer support solution.
Who created Pulsedesk?
Pulsedesk, a company specializing in CRM systems and help desk solutions, was founded by a team of professionals with over 10 years of expertise in creating digital products that enhance client services and business processes. The company is based in London, UK, and Dubai, UAE, with a corporate culture emphasizing mutual empowerment, openness, continual learning, and valuing individuals.
What is Pulsedesk used for?
- Assign customer queries to support agents with just a few clicks for clear accountability and ownership
- Monitor who is working on what and the status of each query in real-time to make informed decisions
- Offer online chat services for customers through Live Chat and Pop-Up widgets on the website
- Automate processes with a flexible trigger system to speed up work and create templates for faster responses
- Create a Knowledge Base for clients to find answers independently and post links on the website
- Track customer service metrics like first response time and average resolution time for better satisfaction
- Provide a client portal for customers to make requests and track processing status through a personal account
- Interact with clients on the go using Pulsedesk's mobile app for viewing requests from all channels
- Easily integrate with various IT systems and software using Pulsedesk's open API and integration capabilities
- Improve customer service by combining automated and human responses with AI-powered tools like ChatGPT
- Assigning customer queries to support agents with clear accountability and ownership
- Monitoring work status and query status in real-time for informed decision-making and task prioritization
- Providing live online chat and pop-up widgets for communication with customers
- Automating work processes and boosting productivity through flexible trigger system and templates
- Creating a convenient knowledge base for clients to find answers independently
- Tracking customer service metrics for improvement
- Setting up a client portal for customers to make requests and track status
- Interacting with clients anytime and anywhere using the mobile app
- Integrating with various IT systems through open API and integrations
- Receiving and processing inquiries from email and chat with a built-in Knowledge Base
Who is Pulsedesk for?
- CRM developers
- Customer Support Agents
- Business owners
- CRM system developers
How to use Pulsedesk?
To use Pulsedesk efficiently, follow these steps:
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Assign Queries to Agents: Assign customer queries to support agents to ensure clear accountability and ownership for each ticket.
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Monitor Progress: Utilize the platform's 360-degree view to monitor the status of each query in real-time, enabling informed decisions and task prioritization.
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Customer Communication: Install Live Online Chat and Pop-Up widgets on your website for customers to contact you, send messages, or access the Knowledge Base for answers.
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Automate Workflows: Use Pulsedesk's trigger system to automate processes, create templates, and respond faster to requests.
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Knowledge Base Creation: Develop a Knowledge Base for clients to find answers independently and enhance customer satisfaction.
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Client Portal: Enable clients to submit requests and track their status through a personalized account, facilitating efficient communication.
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Mobile App Access: Stay connected with clients anytime, anywhere using Pulsedesk's mobile app to view requests, respond, update statuses, and assign tasks on-the-go.
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Open API and Integrations: Seamlessly integrate Pulsedesk with various IT systems through its open API to enhance operational efficiency.
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Analytics and Reporting: Track customer service metrics, such as response and resolution times, to improve performance and customer satisfaction.
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Support Features: Benefit from functionalities like Gmail integration, client portal, WhatsApp, and live chat for a comprehensive solution in managing customer inquiries.
Implementing these steps will streamline customer support processes, improve efficiency, and ultimately enhance customer satisfaction using Pulsedesk's capabilities.
Pros
- Unlimited automations and workflows
- Convenient Knowledge Base creation for clients to find answers themselves
- Analytics for improving customer satisfaction
- Live chat feature for real-time interaction with clients
- Automations and workflows to boost productivity
- Flexible trigger system to automate processes
- Satisfaction survey feature
- Easy delegation features for assigning customer queries to support agents
- Always be in touch using the mobile app for client interaction
- Open API and integrations for easy connection with various IT systems
Cons
- License cost for 12 months
- Possible challenges in user adoption due to complexity
- Unclear scalability options
- Limited integrations with third-party software
- Lack of advanced reporting functionalities
- Possible limitations in automation capabilities
Pulsedesk Pricing and plans
Paid plans start at $8/month and include:
- Unlimited tickets from different channels
- Unlimited automations and workflows
- SLA management & business hours
- Ticket assignment by load balancing
- Reporting and analytics
- Knowledge base and client portal
Pulsedesk FAQs
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What is Pulsedesk?
- Pulsedesk is a platform designed to simplify customer support with automation tools based on artificial intelligence, helping to increase reaction speed and improve customer satisfaction.
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What types of widgets are available for websites on Pulsedesk?
- Two types of widgets are available for websites on Pulsedesk: a Live Online Chat and a Pop-Up, which allow customers to contact support, send messages, and access the Knowledge Base for self-service.
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How can Pulsedesk help automate team work?
- Pulsedesk offers a flexible trigger system that allows users to automate various processes, create templates, and respond to requests faster, ultimately boosting team productivity.
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What is the Client Portal feature of Pulsedesk?
- The Client Portal allows clients to make requests, track their status, and communicate with support through a personalized account, enhancing communication and support for regular customers.
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Does Pulsedesk offer an open API and integrations?
- Yes, Pulsedesk is designed to be easily integrated with various software systems, offering seamless integration capabilities to adapt to different IT environments.
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What are the pricing in comparison with other platforms like LiveAgent, Zendesk, Freshdesk, and Zohodesk?
- Pulsedesk offers competitive pricing starting at $8 for basic ticketing from all channels, including additional features like live chat, rules and automation, business hours and SLAs, routing based on agent status, customer satisfaction surveys, and a 24/7 personalized success team, without limitations on features across its pricing plans.
Get started with Pulsedesk
Pulsedesk reviews
Yuki Saito
February 27, 2025
What do you like most about using Pulsedesk?
The real-time chat feature has enhanced our interaction with customers, making support more personal.
What do you dislike most about using Pulsedesk?
The analytics reports could be more detailed to help us better understand customer trends.
What problems does Pulsedesk help you solve, and how does this benefit you?
It helps us manage customer inquiries efficiently, allowing for quicker resolutions and happier clients.
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Maya Kumar
January 16, 2025
What do you like most about using Pulsedesk?
The client portal is great. It empowers customers to track their issues and gives them a sense of control.
What do you dislike most about using Pulsedesk?
Sometimes, the automation can feel impersonal and may not fit every customer's needs.
What problems does Pulsedesk help you solve, and how does this benefit you?
Pulsedesk has streamlined our customer support operations, allowing us to handle more inquiries efficiently.
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Jin Li
February 15, 2025
What do you like most about using Pulsedesk?
The support team is responsive and helpful, which makes using the tool much easier.
What do you dislike most about using Pulsedesk?
Some advanced features are hidden behind higher pricing tiers, which can be frustrating.
What problems does Pulsedesk help you solve, and how does this benefit you?
Pulsedesk helps us manage our customer support requests more efficiently, ultimately improving our service quality.
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