Pulsedesk

What is Pulsedesk?

Pulsedesk is a help desk solution designed to simplify customer support processes. It offers features such as ticket management, live chat, automation, knowledge base creation, client portal, and integration capabilities with various IT systems. Pulsedesk aims to streamline customer inquiries, automate processes, and improve customer satisfaction with tools like ChatGPT for client service. Additionally, it allows for easy delegation of customer queries to support agents, provides real-time monitoring of task statuses, and includes online chat widgets for websites to enhance customer interaction. Pulsedesk offers a variety of pricing plans with different features included in each, aiming to provide an efficient and cost-effective customer support solution.

Who created Pulsedesk?

Pulsedesk, a company specializing in CRM systems and help desk solutions, was founded by a team of professionals with over 10 years of expertise in creating digital products that enhance client services and business processes. The company is based in London, UK, and Dubai, UAE, with a corporate culture emphasizing mutual empowerment, openness, continual learning, and valuing individuals.

What is Pulsedesk used for?

• Assign customer queries to support agents with just a few clicks for clear accountability and ownership
• Monitor who is working on what and the status of each query in real-time to make informed decisions
• Offer online chat services for customers through Live Chat and Pop-Up widgets on the website
• Automate processes with a flexible trigger system to speed up work and create templates for faster responses
• Create a Knowledge Base for clients to find answers independently and post links on the website
• Track customer service metrics like first response time and average resolution time for better satisfaction
• Provide a client portal for customers to make requests and track processing status through a personal account
• Interact with clients on the go using Pulsedesk's mobile app for viewing requests from all channels
• Easily integrate with various IT systems and software using Pulsedesk's open API and integration capabilities
• Improve customer service by combining automated and human responses with AI-powered tools like ChatGPT
• Assigning customer queries to support agents with clear accountability and ownership
• Monitoring work status and query status in real-time for informed decision-making and task prioritization
• Providing live online chat and pop-up widgets for communication with customers
• Automating work processes and boosting productivity through flexible trigger system and templates
• Creating a convenient knowledge base for clients to find answers independently
• Tracking customer service metrics for improvement
• Setting up a client portal for customers to make requests and track status
• Interacting with clients anytime and anywhere using the mobile app
• Integrating with various IT systems through open API and integrations
• Receiving and processing inquiries from email and chat with a built-in Knowledge Base

Who is Pulsedesk for?

• CRM developers
• Customer Support Agents
• Business owners
• CRM system developers

How to use Pulsedesk?

To use Pulsedesk efficiently, follow these steps:

1. Assign Queries to Agents: Assign customer queries to support agents to ensure clear accountability and ownership for each ticket.

2. Monitor Progress: Utilize the platform's 360-degree view to monitor the status of each query in real-time, enabling informed decisions and task prioritization.

3. Customer Communication: Install Live Online Chat and Pop-Up widgets on your website for customers to contact you, send messages, or access the Knowledge Base for answers.

4. Automate Workflows: Use Pulsedesk's trigger system to automate processes, create templates, and respond faster to requests.

5. Knowledge Base Creation: Develop a Knowledge Base for clients to find answers independently and enhance customer satisfaction.

6. Client Portal: Enable clients to submit requests and track their status through a personalized account, facilitating efficient communication.

7. Mobile App Access: Stay connected with clients anytime, anywhere using Pulsedesk's mobile app to view requests, respond, update statuses, and assign tasks on-the-go.

8. Open API and Integrations: Seamlessly integrate Pulsedesk with various IT systems through its open API to enhance operational efficiency.

9. Analytics and Reporting: Track customer service metrics, such as response and resolution times, to improve performance and customer satisfaction.

10. Support Features: Benefit from functionalities like Gmail integration, client portal, WhatsApp, and live chat for a comprehensive solution in managing customer inquiries.

Implementing these steps will streamline customer support processes, improve efficiency, and ultimately enhance customer satisfaction using Pulsedesk's capabilities.