Gaspar AI Xence
4.77
0
Xence instantly answers 50% of JSM questions with AI, using information from Confluence.
Gaspar AI Xence Reviews
4.77
Based on 30 reviews
How would you rate Gaspar AI Xence?
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Hassan Jamal
March 3, 2025
What do you like most about using Gaspar AI Xence?
The interface is user-friendly, and the chatbot feels very interactive, enhancing employee engagement.
What do you dislike most about using Gaspar AI Xence?
On rare occasions, it misinterprets specific jargon. However, this can be improved with training.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It effectively reduces the number of repetitive queries that our support team faces, allowing them to focus on more complex issues.
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Amina Khan
March 2, 2025
What do you like most about using Gaspar AI Xence?
The best feature of Xence is how efficiently it answers questions. It's impressive how it uses Confluence data to provide accurate responses that feel personal and engaging.
What do you dislike most about using Gaspar AI Xence?
Sometimes, the AI struggles with very specific or niche questions, but this is understandable given the complexity of certain topics.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It significantly cuts down on the volume of tickets we receive, allowing our team to allocate resources more effectively. Employees appreciate the quick access to information, which leads to smoother operations.
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Nikolai Petrov
March 1, 2025
What do you like most about using Gaspar AI Xence?
The accuracy of the AI responses is remarkable, and it makes finding information much easier.
What do you dislike most about using Gaspar AI Xence?
Sometimes, the responses can be too technical for the average employee, but they can always ask for clarification.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It minimizes the workload on our support team by handling common inquiries, allowing us to focus on more complex tasks.
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Fatima Abdallah
March 1, 2025
What do you like most about using Gaspar AI Xence?
Xence is very user-friendly, making it easy for our team to adapt to it quickly.
What do you dislike most about using Gaspar AI Xence?
Occasionally, it misinterprets user intent, leading to confusion.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It helps reduce the number of repetitive queries our support team deals with, allowing them to focus on more pressing issues.
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Emilia Carter
February 27, 2025
What do you like most about using Gaspar AI Xence?
The integration with Confluence is brilliant. It really enhances the overall effectiveness of our support processes.
What do you dislike most about using Gaspar AI Xence?
Occasionally, it may not fully understand context, but this is a minor issue.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It efficiently answers many routine questions, allowing our support team to focus on more complex issues.
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Liam O'Sullivan
February 26, 2025
What do you like most about using Gaspar AI Xence?
I love how Xence can instantly respond to 50% of our JSM inquiries. The integration with Confluence allows it to pull accurate information quickly, saving us tons of time. The AI responses feel very natural, making it easy for employees to get the answers they need without waiting for human support.
What do you dislike most about using Gaspar AI Xence?
The initial setup was a bit tricky, especially ensuring that the Xence Helper app was installed correctly. However, once up and running, it works seamlessly.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
Xence helps reduce the response time for common queries significantly. This not only improves employee satisfaction but also allows our support team to focus on more complex issues, thereby increasing overall productivity.
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Jamal Nasser
February 21, 2025
What do you like most about using Gaspar AI Xence?
Xence's ability to deliver contextual information based on user history is really impressive. It feels very personalized.
What do you dislike most about using Gaspar AI Xence?
Sometimes, the setup process can be confusing, especially for less tech-savvy team members.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It reduces the number of tickets raised for common questions, which helps us focus on more critical issues and improve our response times.
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Kareem Hassan
February 18, 2025
What do you like most about using Gaspar AI Xence?
I enjoy the speed of responses and how well it integrates with our existing systems. This has made a noticeable difference in our workflow.
What do you dislike most about using Gaspar AI Xence?
The UI could be more intuitive, but it's not a significant drawback.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It reduces the time our agents spend on simple queries, allowing them to focus on more complex issues.
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Santiago Gonzalez
February 17, 2025
What do you like most about using Gaspar AI Xence?
The speed at which it responds to queries is phenomenal, and the integration with Confluence is seamless.
What do you dislike most about using Gaspar AI Xence?
Sometimes, it may not fully grasp the context of complex queries, but this is a minor setback.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It significantly reduces the workload for our support team, allowing them to prioritize more complex issues.
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Nadia Khalil
February 15, 2025
What do you like most about using Gaspar AI Xence?
The friendly interface and quick answers make it a pleasure to use.
What do you dislike most about using Gaspar AI Xence?
It sometimes misinterprets questions, especially if they are phrased unusually.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It helps reduce the workload for our human agents, allowing them to focus on more nuanced issues.
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Matteo Rossi
February 15, 2025
What do you like most about using Gaspar AI Xence?
The AI's ability to learn from previous queries and improve its responses is remarkable. It feels like it evolves with our needs, providing more accurate answers over time.
What do you dislike most about using Gaspar AI Xence?
There's a slight lag during peak hours, but it's not a dealbreaker considering how well it performs overall.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
Xence minimizes the time spent on repetitive queries and allows our team to focus on more strategic initiatives, ultimately boosting our service quality.
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Yuki Tanaka
February 14, 2025
What do you like most about using Gaspar AI Xence?
The accuracy of the answers provided by Xence is quite high, and the interface is user-friendly.
What do you dislike most about using Gaspar AI Xence?
There are moments when it doesn't understand context well, leading to less relevant answers.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It helps streamline the inquiry process, allowing employees to find solutions faster and reducing frustration levels.
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Natasha Ilyushina
February 10, 2025
What do you like most about using Gaspar AI Xence?
The conversational interface makes it much easier for users to interact with. They feel comfortable asking questions.
What do you dislike most about using Gaspar AI Xence?
There can be a slight lag when loading, but the overall experience is very positive.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It alleviates pressure on our support staff by handling routine queries, allowing them to focus on more complex tasks.
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Aisha Zayed
February 9, 2025
What do you like most about using Gaspar AI Xence?
The user experience is fantastic, and the speed of responses is impressive. It feels very intuitive.
What do you dislike most about using Gaspar AI Xence?
It sometimes gives generic answers to unique questions, but overall, it's been a great tool.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It allows our team to handle more complex issues without being bogged down by routine inquiries.
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Ethan Nguyen
February 9, 2025
What do you like most about using Gaspar AI Xence?
The ability to pull data directly from Confluence is a huge advantage. It ensures that the information is always up-to-date and relevant.
What do you dislike most about using Gaspar AI Xence?
The user interface could be a bit more intuitive, but it's manageable.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It streamlines the response process for common JSM questions, enhancing overall productivity and employee satisfaction.
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Carlos Fernandez
February 9, 2025
What do you like most about using Gaspar AI Xence?
The response time is incredibly fast, and the accuracy of the answers is impressive. It feels like a natural conversation.
What do you dislike most about using Gaspar AI Xence?
Occasionally, it does require some manual tweaks to improve its understanding of specific terminology used in our field.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It helps resolve common queries without needing human intervention, which boosts morale and efficiency across the board.
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Rafael Santos
February 8, 2025
What do you like most about using Gaspar AI Xence?
The efficiency of Xence in responding to queries is impressive. It has really transformed our service desk operations.
What do you dislike most about using Gaspar AI Xence?
It can sometimes give overly detailed answers that might overwhelm users.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It significantly reduces the time spent on answering common questions, allowing our team to focus on more complex issues.
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Rashid Al-Mahdi
February 6, 2025
What do you like most about using Gaspar AI Xence?
The ability to provide responses from a vast database is impressive. It offers a wide range of answers to varied questions.
What do you dislike most about using Gaspar AI Xence?
It can be slow during peak times, which can be frustrating.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It helps answer common questions quickly, which reduces the workload on our human agents.
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Omar Al-Mansoori
February 6, 2025
What do you like most about using Gaspar AI Xence?
The integration with Confluence is seamless, and the responses are often spot-on. This has been a game-changer for our team.
What do you dislike most about using Gaspar AI Xence?
The only downside is that it sometimes misinterprets less common queries, but it's improving all the time.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It addresses the most common questions efficiently, freeing up our support staff to handle more complex issues, thus improving our service quality.
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Lucas Borges
February 5, 2025
What do you like most about using Gaspar AI Xence?
The way it integrates with Confluence is fantastic, and the speed of response is impressive.
What do you dislike most about using Gaspar AI Xence?
It sometimes struggles with context-specific phrases, but this hasn't been a significant issue overall.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It reduces the number of tickets raised for common inquiries, allowing us to direct our resources where they are most needed.
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Hans Schmidt
January 29, 2025
What do you like most about using Gaspar AI Xence?
The AI's conversational style makes interactions feel less robotic, which is great for user experience.
What do you dislike most about using Gaspar AI Xence?
At times, it takes a little while to load, but the overall performance is impressive.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It alleviates the burden on our support team, allowing them to provide better service on complex issues and improving overall efficiency.
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Anya Petrova
January 27, 2025
What do you like most about using Gaspar AI Xence?
Xence provides quick answers and is usually very accurate, which has been a big help in our daily operations.
What do you dislike most about using Gaspar AI Xence?
There are times when it misinterprets certain phrases, leading to less relevant answers.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It helps ease the workload on our support team by addressing common queries, allowing us to focus on more pressing matters.
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Nia Ndube
January 23, 2025
What do you like most about using Gaspar AI Xence?
I appreciate how quickly Xence retrieves information. It feels like having an assistant who is always available to help.
What do you dislike most about using Gaspar AI Xence?
There can be minor issues with understanding slang or informal language, but overall it's very effective.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It significantly reduces the time spent on repetitive inquiries, allowing our team to focus on more strategic tasks and improve overall efficiency.
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Yara Al-Farsi
January 21, 2025
What do you like most about using Gaspar AI Xence?
The AI's ability to provide accurate responses quickly is outstanding. It really makes our workflow smoother.
What do you dislike most about using Gaspar AI Xence?
There are occasional glitches, but they are rare and do not majorly affect the service.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It efficiently answers common questions, reducing wait times for employees and enhancing overall satisfaction.
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Ravi Singh
January 20, 2025
What do you like most about using Gaspar AI Xence?
The seamless integration with our existing tools has been a huge advantage, making the switch to Xence easy.
What do you dislike most about using Gaspar AI Xence?
It sometimes struggles with very specific technical jargon, but this is a minor issue.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It effectively addresses common inquiries, freeing up our support team to tackle more complex issues and improving overall response times.
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Maya Peterson
January 18, 2025
What do you like most about using Gaspar AI Xence?
The way it integrates with our current systems is seamless. It's easy to set up and use, making it a great addition to our JSM.
What do you dislike most about using Gaspar AI Xence?
There are moments when it can take a little longer to find answers, but it usually makes up for it with accuracy.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It significantly reduces the time our employees spend looking for answers, which boosts productivity across the board.
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Isabella Wang
January 17, 2025
What do you like most about using Gaspar AI Xence?
The responses are quick and accurate, which is essential for our fast-paced environment.
What do you dislike most about using Gaspar AI Xence?
It occasionally struggles with highly technical jargon, but this is a minor issue.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It helps streamline our inquiry process, allowing our team to spend more time on strategic initiatives.
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Imani Ochieng
January 17, 2025
What do you like most about using Gaspar AI Xence?
The personalized touch in the responses makes it feel like a real conversation, which employees appreciate.
What do you dislike most about using Gaspar AI Xence?
There are some rare moments when it doesn't understand slang, but this is a minor issue.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It helps streamline the inquiry process, making it easier for employees to get answers without needing to wait for human support.
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Sofia Müller
January 13, 2025
What do you like most about using Gaspar AI Xence?
The ease of integration with our existing JSM setup was a huge plus. Xence just works, and the responses are reliable and quick.
What do you dislike most about using Gaspar AI Xence?
Occasionally, it provides overly technical answers for layman queries, but this can often be adjusted with further training.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It alleviates a lot of pressure from our support staff, allowing them to tackle more intricate issues, which enhances our overall service efficiency.
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Zara Hossain
January 8, 2025
What do you like most about using Gaspar AI Xence?
The clarity of the answers provided is excellent, and it has a friendly tone that employees appreciate.
What do you dislike most about using Gaspar AI Xence?
The AI sometimes struggles with context, especially in multi-part questions.
What problems does Gaspar AI Xence help you solve, and how does this benefit you?
It reduces the number of tickets that our support staff has to handle, allowing them to focus on more complex queries and improving response times.
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