Yellow
4.50
0
Yellow.ai automates customer service using generative AI, enhancing interactions and ensuring enterprise-grade security.
Yellow Reviews
4.50
Based on 6 reviews
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Diana Nicolescu
December 31, 2024
What do you like most about using Yellow?
The security features are fantastic. It gives us peace of mind knowing our customer data is protected.
What do you dislike most about using Yellow?
The AI sometimes misinterprets customer tone, leading to responses that aren't always appropriate.
What problems does Yellow help you solve, and how does this benefit you?
It helps us manage high volumes of customer inquiries during peak times without compromising response quality.
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Lila Sari
December 28, 2024
What do you like most about using Yellow?
The multilingual support is a game-changer for our business in Indonesia, allowing us to engage with customers in their preferred language.
What do you dislike most about using Yellow?
The pricing structure could be more transparent; it wasn't clear at first what costs we would incur.
What problems does Yellow help you solve, and how does this benefit you?
It alleviates the pressure on our customer service team during peak hours, maintaining service quality.
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Ion Popescu
December 27, 2024
What do you like most about using Yellow?
I appreciate how Yellow.ai automates customer interactions seamlessly across various channels. The integration with our CRM was straightforward, which saved us a lot of time.
What do you dislike most about using Yellow?
Sometimes, the AI struggles with nuanced customer queries, and we have to step in more often than I'd like.
What problems does Yellow help you solve, and how does this benefit you?
Yellow.ai has significantly reduced our response time to customer inquiries, which has improved customer satisfaction and retention on our platform.
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Stefan Marin
December 17, 2024
What do you like most about using Yellow?
The AI feels very intuitive and has learned our brand voice quickly, which is crucial for maintaining our customer relationships.
What do you dislike most about using Yellow?
Sometimes the response generation can be slow, especially during high traffic periods.
What problems does Yellow help you solve, and how does this benefit you?
We’ve been able to scale our customer support efforts without needing to hire more staff, which has saved us money.
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Anjali Rao
November 24, 2024
What do you like most about using Yellow?
I love how Yellow.ai can handle multiple languages, which helps us cater to a diverse customer base efficiently.
What do you dislike most about using Yellow?
The analytics dashboard could use more intuitive visualizations to make data interpretation easier.
What problems does Yellow help you solve, and how does this benefit you?
We've seen a reduction in operational costs as Yellow.ai handles many inquiries that previously required human agents, allowing us to allocate resources better.
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Mihai Ionescu
November 23, 2024
What do you like most about using Yellow?
The generative AI capabilities are impressive! It creates personalized responses that feel more human, which enhances our user experience.
What do you dislike most about using Yellow?
The initial setup required a bit of training for our team, but it was worth it in the end.
What problems does Yellow help you solve, and how does this benefit you?
It has automated repetitive queries, allowing our support team to focus on more complex issues, thus increasing productivity and morale.
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