Yellow

What is Yellow?

Yellow.ai is an organization that specializes in generative AI-powered customer service automation for enterprises. Founded by three individuals with a shared vision to enhance customer-brand interactions, Yellow.ai aims to create memorable conversations at the core of meaningful brand engagements. The platform leverages advanced technologies like Generative Pre-trained Transformer (GPT) to automate interactions across channels and languages, delivering personalized responses and empathetic interactions. Yellow.ai prioritizes enterprise-grade security with multiple certifications to protect sensitive data and maintain compliance. Through its Dynamic Automation Platform, Yellow.ai helps businesses reduce operational costs, improve customer and employee satisfaction, and streamline marketing efforts through AI-powered automation.

Who created Yellow?

Yellow.ai, previously known as Yellow Messenger, was founded by three friends with a shared passion for transforming customer interactions with brands. The company was launched in 2016 with the vision to deliver excellent customer experiences. The founders are Raghu Ravinutala, Rashid Khan, and Jaya Kishore Gollareddy. Raghu Ravinutala serves as the Chief Executive Officer & Co-founder, Rashid Khan is the Chief Product Officer & Co-founder, and Jaya Kishore Gollareddy is the Chief Technology Officer & Co-founder. Yellow.ai has since become a global leader in generative AI-powered customer service automation for enterprises, aiming to enhance brand engagement through memorable conversations.

What is Yellow used for?

• Automate customer service with dynamic AI agents on 35+ channels
• Analyze automation and agent metrics
• Manage dynamic AI agents and knowledgebase
• Assist with dynamic AI assistants for agent performance and better customer service
• Provide enterprise-grade security with safe AI
• Achieve 50% faster time to value with integrations
• Minimize risks with expert professional services
• Handle high volumes of messages exchanged monthly with the Gen AI bot
• Automate product enquiries with a high deflection rate of 50%
• Enhance respiratory health education through conversational AI and automation

Who is Yellow for?

• IT Operations Manager
• Customer Service Leaders
• IT Operations Managers

How to use Yellow?

To use Yellow.ai effectively, follow these steps:

1. Understanding Yellow.ai: Yellow.ai is an AI-powered tool that offers Conversational Service Cloud and Conversational Commerce Cloud solutions. It automates interactions with customers and employees across various channels and languages, delivering actionable outcomes while reducing costs.

2. Features:

• Dynamic Automation Platform (DAP) combines Generative AI with Enterprise-level Language Models for chat and voice automation.
• Built on multi-LLM architecture, DAP continuously trains on billions of conversations for scalability and accuracy.
• Leveraging Natural Language Processing (NLP) and generative AI for human-like and context-aware conversations.
• Provides zero-setup bot deployment, enterprise-grade security, advanced analytics, and more.

3. Deployment:

• Create and deploy bots quickly by uploading documents, connecting to desired channels, and designing dynamic conversation flows.
• Emphasizes enterprise-grade security with ISO, HIPAA, SOC2, and GDPR certifications.

4. Benefits:

• Enhances customer and employee satisfaction through real-time bot insights.
• Enables data-driven decision-making and improved business outcomes.
• Empowers businesses to transform operations through AI-powered automation, delivering 24/7 customer support and streamlining marketing efforts.

5. Case Studies:

• Companies like Pelago and Cipla have successfully used Yellow.ai for customer experience enhancements.

Yellow.ai aims to revolutionize customer interactions for enterprises with its AI-driven automation and innovative solutions. By partnering with Yellow.ai, businesses can transform their operations, improve customer satisfaction, and reduce operational costs effectively.