Yellow
4.50
0
Yellow.ai automates customer service using generative AI, enhancing interactions and ensuring enterprise-grade security.
What is Yellow?
Yellow.ai is an organization that specializes in generative AI-powered customer service automation for enterprises. Founded by three individuals with a shared vision to enhance customer-brand interactions, Yellow.ai aims to create memorable conversations at the core of meaningful brand engagements. The platform leverages advanced technologies like Generative Pre-trained Transformer (GPT) to automate interactions across channels and languages, delivering personalized responses and empathetic interactions. Yellow.ai prioritizes enterprise-grade security with multiple certifications to protect sensitive data and maintain compliance. Through its Dynamic Automation Platform, Yellow.ai helps businesses reduce operational costs, improve customer and employee satisfaction, and streamline marketing efforts through AI-powered automation.
Who created Yellow?
Yellow.ai, previously known as Yellow Messenger, was founded by three friends with a shared passion for transforming customer interactions with brands. The company was launched in 2016 with the vision to deliver excellent customer experiences. The founders are Raghu Ravinutala, Rashid Khan, and Jaya Kishore Gollareddy. Raghu Ravinutala serves as the Chief Executive Officer & Co-founder, Rashid Khan is the Chief Product Officer & Co-founder, and Jaya Kishore Gollareddy is the Chief Technology Officer & Co-founder. Yellow.ai has since become a global leader in generative AI-powered customer service automation for enterprises, aiming to enhance brand engagement through memorable conversations.
What is Yellow used for?
- Automate customer service with dynamic AI agents on 35+ channels
- Analyze automation and agent metrics
- Manage dynamic AI agents and knowledgebase
- Assist with dynamic AI assistants for agent performance and better customer service
- Provide enterprise-grade security with safe AI
- Achieve 50% faster time to value with integrations
- Minimize risks with expert professional services
- Handle high volumes of messages exchanged monthly with the Gen AI bot
- Automate product enquiries with a high deflection rate of 50%
- Enhance respiratory health education through conversational AI and automation
Who is Yellow for?
- IT Operations Manager
- Customer Service Leaders
- IT Operations Managers
How to use Yellow?
To use Yellow.ai effectively, follow these steps:
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Understanding Yellow.ai: Yellow.ai is an AI-powered tool that offers Conversational Service Cloud and Conversational Commerce Cloud solutions. It automates interactions with customers and employees across various channels and languages, delivering actionable outcomes while reducing costs.
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Features:
- Dynamic Automation Platform (DAP) combines Generative AI with Enterprise-level Language Models for chat and voice automation.
- Built on multi-LLM architecture, DAP continuously trains on billions of conversations for scalability and accuracy.
- Leveraging Natural Language Processing (NLP) and generative AI for human-like and context-aware conversations.
- Provides zero-setup bot deployment, enterprise-grade security, advanced analytics, and more.
- Deployment:
- Create and deploy bots quickly by uploading documents, connecting to desired channels, and designing dynamic conversation flows.
- Emphasizes enterprise-grade security with ISO, HIPAA, SOC2, and GDPR certifications.
- Benefits:
- Enhances customer and employee satisfaction through real-time bot insights.
- Enables data-driven decision-making and improved business outcomes.
- Empowers businesses to transform operations through AI-powered automation, delivering 24/7 customer support and streamlining marketing efforts.
- Case Studies:
- Companies like Pelago and Cipla have successfully used Yellow.ai for customer experience enhancements.
Yellow.ai aims to revolutionize customer interactions for enterprises with its AI-driven automation and innovative solutions. By partnering with Yellow.ai, businesses can transform their operations, improve customer satisfaction, and reduce operational costs effectively.
Yellow FAQs
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What is Yellow.ai?
- Yellow.ai is a global leader in generative AI-powered customer service automation for enterprises, built on multi-LLM architecture and trained on billions of conversations annually, aiming to unlock efficiency and reduce operational costs for businesses.
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What certifications does Yellow.ai have for security?
- Yellow.ai is backed by ISO, HIPAA, SOC2, and GDPR certifications, ensuring user and enterprise security and compliance with industry-leading practices.
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How fast can Yellow.ai offer deployments with integrations?
- Yellow.ai's native Gen-AI integration framework provides rapid deployment with 150+ pre-built integrations, offering 50% faster time to value with 80% out-of-the-box integrations.
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How does Yellow.ai minimize risks during deployment?
- Yellow.ai offers expert professional services to minimize risks, ensure a proper deployment from the start, and save on additional resources and costs, guiding clients from setup to ongoing enhancements.
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What drives Yellow.ai daily?
- Yellow.ai's mission is to automate customer service for freeing up humans to build memorable customer relationships, with a vision to deliver fully autonomous customer experience every time.
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Who are the key people behind Yellow.ai?
- Key individuals behind Yellow.ai include Raghu Ravinutala (CEO & Co-founder), Rashid Khan (Chief Product Officer & Co-founder), Jaya Kishore Gollareddy (CTO & Co-founder), and other executives leading different aspects of the organization.
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Yellow reviews
Ion Popescu
December 27, 2024
What do you like most about using Yellow?
I appreciate how Yellow.ai automates customer interactions seamlessly across various channels. The integration with our CRM was straightforward, which saved us a lot of time.
What do you dislike most about using Yellow?
Sometimes, the AI struggles with nuanced customer queries, and we have to step in more often than I'd like.
What problems does Yellow help you solve, and how does this benefit you?
Yellow.ai has significantly reduced our response time to customer inquiries, which has improved customer satisfaction and retention on our platform.
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Mihai Ionescu
November 23, 2024
What do you like most about using Yellow?
The generative AI capabilities are impressive! It creates personalized responses that feel more human, which enhances our user experience.
What do you dislike most about using Yellow?
The initial setup required a bit of training for our team, but it was worth it in the end.
What problems does Yellow help you solve, and how does this benefit you?
It has automated repetitive queries, allowing our support team to focus on more complex issues, thus increasing productivity and morale.
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Anjali Rao
November 24, 2024
What do you like most about using Yellow?
I love how Yellow.ai can handle multiple languages, which helps us cater to a diverse customer base efficiently.
What do you dislike most about using Yellow?
The analytics dashboard could use more intuitive visualizations to make data interpretation easier.
What problems does Yellow help you solve, and how does this benefit you?
We've seen a reduction in operational costs as Yellow.ai handles many inquiries that previously required human agents, allowing us to allocate resources better.
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