Waanee.ai
4.75
0
Waanee.ai enhances customer experience with AI tools like IVR, CRM integration, and Dialer software for contact centers.
Waanee.ai Reviews
4.75
Based on 12 reviews
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Fatima Ali
March 1, 2025
What do you like most about using Waanee.ai?
The AI-powered IVR is a significant improvement over our previous system. Customers can navigate easily and find the information they need.
What do you dislike most about using Waanee.ai?
The reporting features could be more comprehensive. I'd love to see more in-depth analytics on customer interactions.
What problems does Waanee.ai help you solve, and how does this benefit you?
It helps us manage customer queries efficiently, which leads to faster resolutions and happier customers, ultimately improving our reputation.
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Mira Patil
February 27, 2025
What do you like most about using Waanee.ai?
The AI-powered Dialer is fantastic! It optimizes call routing based on agent availability and expertise, which has doubled our efficiency.
What do you dislike most about using Waanee.ai?
The dashboard could use a more user-friendly interface. Sometimes it feels cluttered with too many options, which can be overwhelming for new users.
What problems does Waanee.ai help you solve, and how does this benefit you?
It resolves the issue of long customer wait times by efficiently managing call queues and providing instant responses via the IVR. This not only enhances customer experiences but also lifts the morale of my team.
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Luisa Martinez
February 23, 2025
What do you like most about using Waanee.ai?
I appreciate the CRM integration. It allows us to have all customer data at our fingertips, which makes follow-ups much smoother.
What do you dislike most about using Waanee.ai?
The pricing can be a bit steep for smaller businesses. However, I believe the investment is worth the value it provides.
What problems does Waanee.ai help you solve, and how does this benefit you?
It helps us deliver personalized customer experiences by analyzing past interactions and preferences, which has greatly increased customer loyalty and repeat business.
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Nina Kovalenko
February 21, 2025
What do you like most about using Waanee.ai?
The comprehensive suite of tools available within Waanee.ai is impressive. It covers almost every aspect of customer interaction.
What do you dislike most about using Waanee.ai?
There are occasional glitches with the dialer software that can disrupt call flow, but these are usually resolved quickly with updates.
What problems does Waanee.ai help you solve, and how does this benefit you?
It has significantly reduced the operational costs associated with customer service, allowing us to reallocate resources to other vital areas of our business.
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Katarina Novak
February 20, 2025
What do you like most about using Waanee.ai?
The personalized suggestions based on customer data are incredibly helpful. They allow us to tailor our sales approach effectively.
What do you dislike most about using Waanee.ai?
There’s a slight learning curve, especially for non-tech-savvy team members, but it's manageable.
What problems does Waanee.ai help you solve, and how does this benefit you?
It enhances our ability to respond to customer needs quickly and efficiently, which is essential for maintaining a competitive edge in the market.
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Liam O'Connor
February 14, 2025
What do you like most about using Waanee.ai?
The integration capabilities with different CRM systems are fantastic. It ensures a smooth flow of information across platforms.
What do you dislike most about using Waanee.ai?
The system can sometimes lag during peak usage times, but this is a minor issue compared to the overall performance.
What problems does Waanee.ai help you solve, and how does this benefit you?
Waanee.ai significantly reduces operational costs by automating routine tasks, allowing our staff to focus on more critical areas of customer service.
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Ravi Nair
February 13, 2025
What do you like most about using Waanee.ai?
The data-driven insights provided by Waanee.ai are incredibly helpful for making informed decisions about customer engagement strategies.
What do you dislike most about using Waanee.ai?
There is a bit of a learning curve for new users, especially with the advanced features. However, the training resources are quite helpful.
What problems does Waanee.ai help you solve, and how does this benefit you?
It effectively addresses the challenge of high call volumes by automating responses, which helps maintain a high level of customer service during peak times.
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Jiro Sato
February 4, 2025
What do you like most about using Waanee.ai?
I’m impressed by the rapid deployment of solutions. We were able to implement the AI tools within weeks, which is amazing for our industry.
What do you dislike most about using Waanee.ai?
The initial configuration requires a lot of attention, but the benefits are well worth the effort.
What problems does Waanee.ai help you solve, and how does this benefit you?
It resolves issues related to customer inquiries by providing quick and accurate responses, which has drastically improved our service efficiency.
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SofÃa GarcÃa
January 28, 2025
What do you like most about using Waanee.ai?
The personalization capabilities are unmatched. The AI remembers customer preferences and past interactions, which enhances the overall experience.
What do you dislike most about using Waanee.ai?
The pricing could be more competitive against other platforms, but the quality of service justifies the cost.
What problems does Waanee.ai help you solve, and how does this benefit you?
It helps us deliver a more tailored customer experience, resulting in increased satisfaction and loyalty, which is crucial for our business growth.
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Omar Elhassan
January 21, 2025
What do you like most about using Waanee.ai?
The ability to customize the IVR flows is a game changer. We can tailor the customer journey based on specific needs, which greatly enhances user satisfaction.
What do you dislike most about using Waanee.ai?
Sometimes the AI takes longer to process complex requests, but it’s improving over time.
What problems does Waanee.ai help you solve, and how does this benefit you?
It streamlines our operations by automating responses and handling routine inquiries, allowing our agents to dedicate more time to resolving complex customer issues, leading to improved service quality.
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Aiden Khan
January 10, 2025
What do you like most about using Waanee.ai?
I love the seamless integration of the IVR and CRM features. It allows us to personalize customer interactions effectively, which has significantly improved our customer satisfaction scores.
What do you dislike most about using Waanee.ai?
The initial setup can be a bit complex, especially for smaller teams without dedicated IT resources. However, once it's up and running, it's incredibly efficient.
What problems does Waanee.ai help you solve, and how does this benefit you?
Waanee.ai helps streamline our customer service operations by automating responses to common inquiries, which reduces wait times and frees up agents to handle more complex issues. This has improved our overall response time and customer retention.
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Hiroshi Tanaka
January 10, 2025
What do you like most about using Waanee.ai?
The AI's ability to learn from interactions and provide data-driven insights has been invaluable for improving our service strategy.
What do you dislike most about using Waanee.ai?
Occasionally, the AI misunderstands customer queries, leading to frustration. Continuous updates and training are needed to enhance its understanding.
What problems does Waanee.ai help you solve, and how does this benefit you?
It helps us manage our customer interactions more effectively by automating routine tasks, which allows our team to focus on high-value engagements, ultimately boosting our service quality.
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