Waanee.ai

What is Waanee.ai?

Waanee.ai is an AI aggregator platform focused on building customer experience utilities. It facilitates seamless transitions between different Generative AI and speech models, providing innovative solutions to contact centers. Waanee.ai offers features such as an AI-powered Interactive Voice Response (IVR), CRM integration, and a comprehensive suite of Dialer software. It aims to revolutionize customer experiences through personalized interactions and immediate, data-driven solutions powered by AI.

Who created Waanee.ai?

Waanee.ai was created by a team focused on developing an AI aggregator platform for customer experience utilities. The platform features seamless transitions between Generative AI and speech models, offering AI-powered Interactive Voice Response (IVR), CRM integration, and a suite of Dialer software. The company aims to revolutionize customer experiences through AI-driven solutions.

What is Waanee.ai used for?

• AI-Powered Conversational Audit
• Cloud Contact Center with Built-in CRM
• Intelligent Virtual Agents
• Cloud Telephony with Retrieval-Augmented Generation (RAG) and Graph RAG
• Auto Summarization for saving agents' time
• Personalized Agent Recommendations with RAG & Graph RAG Integration
• Multimodal Interaction using chat or voice search
• Real-Time Data Exchange via APIs and webhooks
• Dynamic Knowledge Base integration
• Knowledge AI for accurate answers and operational efficiency
• AI Trainer for contact center agents identifies performance gaps, develops personalized KPI-based training plans, and establishes clear metrics for success
• Owlexa manages customer queries efficiently and effectively, ensuring seamless handling of customer interactions
• Agent O monitors and analyzes conversations, providing agents with relevant prompts and resources to address customer needs effectively
• Auto QA allows auditing of call center agents, focusing on auditing human and AI agents as well as capturing the Voice of Customer
• Waanee AI offers an AI-powered Interactive Voice Response (IVR) and CRM integration, enhancing customer satisfaction and operational efficiency
• Cloud Telephony feature supports predictive, progressive, and click-to-call dialing strategies and efficient team management
• Knowledge AI connects information across systems using conversational AI and cognitive search, providing accurate answers by understanding user intent and context
• Reduce post-call work by integrating with Legacy systems and capturing relevant entities with Waanee AI's advanced knowledge management
• Waanee CX stands as a best-in-class communication system that seamlessly integrates a powerful CRM with an advanced dialer, enabling hassle-free dialing strategy management
• Drive customer and employee experiences at scale with the enterprise-grade conversational AI platform offered by Waanee AI
• Customize Summary
• Capture relevant Entities
• Identify Voice of Customer
• Integrate with Legacy system
• Reduce post call work
• Enhance customer satisfaction and operational efficiency with Waanee AI's advanced knowledge management
• Versatile Dialing: Supports predictive, progressive, and click-to-call
• Smart Call Prioritization: Prioritize by disposition, lead source, and product
• Efficient Team Management: Handle complex hierarchies and roles with ease
• Delivers personalized interactions and immediate, data-driven solutions powered by AI, transforming customer experiences
• Seamless transitions between various Generative AI and speech models for contact centers
• AI-powered Interactive Voice Response (IVR)
• CR integration
• Comprehensive suite of Dialer software
• AI Trainer for contact center agents to identify performance gaps and provide personalized training recommendations
• Unify all knowledge with a single interface using Intelligent Knowledge AI
• Auto Summarization feature to save agent time and provide valuable insights
• Cloud Telephony integration

Who is Waanee.ai for?

• Contact Center Agents
• Customer service representatives
• Sales Representatives
• Team managers in contact centers

How to use Waanee.ai?

To use Waanee.ai effectively, follow these steps:

1. Sign Up: Visit the Waanee.ai website and sign up to create your account.

2. Explore Features:

   • AI-Powered Tools: Use the platform for superior customer engagement, featuring an AI aggregator and a no-code platform.
   • Owlexa: Manage customer queries efficiently with advanced capabilities to reduce workload and boost sales.
   • Agent O: Optimize customer interactions by providing agents with prompts and resources for effective communication.
   • Auto QA: Audit call center agents for quality assurance, including human and AI agents, and capture the Voice of the Customer.
   • AI Trainer: Identify performance gaps, offer training recommendations, and track progress for continuous improvement.

3. Utilize Top Features:

   • Business Phone with IVR
   • Cloud Contact Center with Built-In CRM
   • Intelligent Virtual Agents

4. Enhance Customer Conversations:

   • Knowledge AI: Unify knowledge with advanced tools like auto summarization and real-time data exchange.
   • Cloud Telephony: Benefit from an enterprise-ready cloud dialer with versatile dialing options and efficient team management features.

5. Join the Revolution:

   • Revolutionize CX: Deliver personalized interactions and data-driven solutions with Waanee AI's AI-powered tools.

6. Demo Request:

   • Fill in your details to receive a demo and instructions via email for further exploration.

By following these steps, you can leverage Waanee.ai to enhance customer satisfaction, boost operational efficiency, and streamline your contact center operations effectively.