Waanee.ai
4.75
0
Waanee.ai enhances customer experience with AI tools like IVR, CRM integration, and Dialer software for contact centers.
What is Waanee.ai?
Waanee.ai is an AI aggregator platform focused on building customer experience utilities. It facilitates seamless transitions between different Generative AI and speech models, providing innovative solutions to contact centers. Waanee.ai offers features such as an AI-powered Interactive Voice Response (IVR), CRM integration, and a comprehensive suite of Dialer software. It aims to revolutionize customer experiences through personalized interactions and immediate, data-driven solutions powered by AI.
Who created Waanee.ai?
Waanee.ai was created by a team focused on developing an AI aggregator platform for customer experience utilities. The platform features seamless transitions between Generative AI and speech models, offering AI-powered Interactive Voice Response (IVR), CRM integration, and a suite of Dialer software. The company aims to revolutionize customer experiences through AI-driven solutions.
What is Waanee.ai used for?
- AI-Powered Conversational Audit
- Cloud Contact Center with Built-in CRM
- Intelligent Virtual Agents
- Cloud Telephony with Retrieval-Augmented Generation (RAG) and Graph RAG
- Auto Summarization for saving agents' time
- Personalized Agent Recommendations with RAG & Graph RAG Integration
- Multimodal Interaction using chat or voice search
- Real-Time Data Exchange via APIs and webhooks
- Dynamic Knowledge Base integration
- Knowledge AI for accurate answers and operational efficiency
- AI Trainer for contact center agents identifies performance gaps, develops personalized KPI-based training plans, and establishes clear metrics for success
- Owlexa manages customer queries efficiently and effectively, ensuring seamless handling of customer interactions
- Agent O monitors and analyzes conversations, providing agents with relevant prompts and resources to address customer needs effectively
- Auto QA allows auditing of call center agents, focusing on auditing human and AI agents as well as capturing the Voice of Customer
- Waanee AI offers an AI-powered Interactive Voice Response (IVR) and CRM integration, enhancing customer satisfaction and operational efficiency
- Cloud Telephony feature supports predictive, progressive, and click-to-call dialing strategies and efficient team management
- Knowledge AI connects information across systems using conversational AI and cognitive search, providing accurate answers by understanding user intent and context
- Reduce post-call work by integrating with Legacy systems and capturing relevant entities with Waanee AI's advanced knowledge management
- Waanee CX stands as a best-in-class communication system that seamlessly integrates a powerful CRM with an advanced dialer, enabling hassle-free dialing strategy management
- Drive customer and employee experiences at scale with the enterprise-grade conversational AI platform offered by Waanee AI
- Customize Summary
- Capture relevant Entities
- Identify Voice of Customer
- Integrate with Legacy system
- Reduce post call work
- Enhance customer satisfaction and operational efficiency with Waanee AI's advanced knowledge management
- Versatile Dialing: Supports predictive, progressive, and click-to-call
- Smart Call Prioritization: Prioritize by disposition, lead source, and product
- Efficient Team Management: Handle complex hierarchies and roles with ease
- Delivers personalized interactions and immediate, data-driven solutions powered by AI, transforming customer experiences
- Seamless transitions between various Generative AI and speech models for contact centers
- AI-powered Interactive Voice Response (IVR)
- CR integration
- Comprehensive suite of Dialer software
- AI Trainer for contact center agents to identify performance gaps and provide personalized training recommendations
- Unify all knowledge with a single interface using Intelligent Knowledge AI
- Auto Summarization feature to save agent time and provide valuable insights
- Cloud Telephony integration
Who is Waanee.ai for?
- Contact Center Agents
- Customer service representatives
- Sales Representatives
- Team managers in contact centers
How to use Waanee.ai?
To use Waanee.ai effectively, follow these steps:
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Sign Up: Visit the Waanee.ai website and sign up to create your account.
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Explore Features:
- AI-Powered Tools: Use the platform for superior customer engagement, featuring an AI aggregator and a no-code platform.
- Owlexa: Manage customer queries efficiently with advanced capabilities to reduce workload and boost sales.
- Agent O: Optimize customer interactions by providing agents with prompts and resources for effective communication.
- Auto QA: Audit call center agents for quality assurance, including human and AI agents, and capture the Voice of the Customer.
- AI Trainer: Identify performance gaps, offer training recommendations, and track progress for continuous improvement.
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Utilize Top Features:
- Business Phone with IVR
- Cloud Contact Center with Built-In CRM
- Intelligent Virtual Agents
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Enhance Customer Conversations:
- Knowledge AI: Unify knowledge with advanced tools like auto summarization and real-time data exchange.
- Cloud Telephony: Benefit from an enterprise-ready cloud dialer with versatile dialing options and efficient team management features.
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Join the Revolution:
- Revolutionize CX: Deliver personalized interactions and data-driven solutions with Waanee AI's AI-powered tools.
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Demo Request:
- Fill in your details to receive a demo and instructions via email for further exploration.
By following these steps, you can leverage Waanee.ai to enhance customer satisfaction, boost operational efficiency, and streamline your contact center operations effectively.
Pros
- Versatile Dialing supporting predictive, progressive, and click-to-call
- Efficient team management with handling complex hierarchies and roles with ease
- Compatible with SIP trunks, PRIs, and GSM gateways
- Prioritize calls by disposition, lead source, and product
- Supports predictive, progressive, and click-to-call dialing strategies
- Seamlessly integrate a powerful CRM with an advanced dialer
- Trusted by clients and partners
- Transforms customer experiences
- Delivers personalized interactions and data-driven solutions powered by AI
- Efficient Team Management
Cons
- Limited information available in the documents provided to identify specific cons of using Waanee.ai
- One limitation of Waanee.ai is the lack of information on specific cons or missing features in the provided documents.
- Limited information on missing features
- No detailed pricing information available
- Comparison with other AI tools in the industry not provided
Waanee.ai FAQs
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What are the top features of Waanee.ai?
- The top features of Waanee.ai include: business phone with IVR, AI Powered Conversational Audit, cloud contact center with built-in CRM, and intelligent virtual agents.
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What is the focus of Waanee.ai?
- Waanee.ai is focused on developing an AI aggregator platform for building customer experience utilities, empowering contact centers with debt-free solutions.
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What does Owlexa offer?
- Owlexa offers advanced capabilities to manage customer queries efficiently and boost sales and customer satisfaction.
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What is Agent O?
- Agent O is an AI agent assist system that optimizes every customer interaction for success by providing agents with relevant prompts and resources.
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How does Auto QA help call centers?
- Auto QA audits call center agents (human and AI agents), captures the Voice of Customers, and provides insights to improve interactions.
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What does AI Trainer do?
- AI Trainer identifies performance gaps, develops personalized training plans for contact center agents, and monitors progress using call analysis.
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What are the benefits of Waanee CX?
- Waanee CX stands as an enterprise-ready cloud dialer that integrates a CRM with an advanced dialer, supporting versatile dialing, smart call prioritization, and efficient team management.
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How does Knowledge AI enhance operational efficiency?
- Knowledge AI unifies knowledge with a single interface, connects information across systems using conversational AI, and provides accurate answers by understanding user intent and context to enhance customer satisfaction and operational efficiency.
Get started with Waanee.ai
Waanee.ai reviews
Aiden Khan
January 10, 2025
What do you like most about using Waanee.ai?
I love the seamless integration of the IVR and CRM features. It allows us to personalize customer interactions effectively, which has significantly improved our customer satisfaction scores.
What do you dislike most about using Waanee.ai?
The initial setup can be a bit complex, especially for smaller teams without dedicated IT resources. However, once it's up and running, it's incredibly efficient.
What problems does Waanee.ai help you solve, and how does this benefit you?
Waanee.ai helps streamline our customer service operations by automating responses to common inquiries, which reduces wait times and frees up agents to handle more complex issues. This has improved our overall response time and customer retention.
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Mira Patil
February 27, 2025
What do you like most about using Waanee.ai?
The AI-powered Dialer is fantastic! It optimizes call routing based on agent availability and expertise, which has doubled our efficiency.
What do you dislike most about using Waanee.ai?
The dashboard could use a more user-friendly interface. Sometimes it feels cluttered with too many options, which can be overwhelming for new users.
What problems does Waanee.ai help you solve, and how does this benefit you?
It resolves the issue of long customer wait times by efficiently managing call queues and providing instant responses via the IVR. This not only enhances customer experiences but also lifts the morale of my team.
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Hiroshi Tanaka
January 10, 2025
What do you like most about using Waanee.ai?
The AI's ability to learn from interactions and provide data-driven insights has been invaluable for improving our service strategy.
What do you dislike most about using Waanee.ai?
Occasionally, the AI misunderstands customer queries, leading to frustration. Continuous updates and training are needed to enhance its understanding.
What problems does Waanee.ai help you solve, and how does this benefit you?
It helps us manage our customer interactions more effectively by automating routine tasks, which allows our team to focus on high-value engagements, ultimately boosting our service quality.
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