Unwrap

What is Unwrap?

Unwrap.ai is an AI-powered feedback analytics platform designed to help businesses understand customer needs and enhance their products. It automatically analyzes feedback, provides actionable insights, prioritizes feature development, and offers benefits like customer empathy building and resource efficiency. Unwrap.ai is used by top product teams for its effectiveness in turning feedback into product improvements.

Who created Unwrap?

Unwrap.ai was founded by two former Amazon Product Managers, Ryan Millner and Ashwin Singhania. The company was launched with a mission to address the overwhelming challenge of processing large volumes of customer feedback efficiently. Unwrap.ai offers an AI-powered feedback analytics platform to help businesses improve their products by turning customer feedback into actionable insights. The platform aids in understanding customer preferences, feature prioritization, and resource optimization while providing a user-friendly dashboard, customizable alerts, and API integration options. Unwrap.ai is backed by world-class investors and focuses on security and data protection measures.

What is Unwrap used for?

• User-Friendly Dashboard
• Feedback from public and private sources
• Automatic insight identification
• Understand customer preferences
• Effective prioritization of features
• Messaging feature for product improvements
• Bulk email functionality
• Customizable alerts
• Time and resource efficiency
• Notifies anomalies in feedback data
• NLP technology
• Understanding customer preferences
• API available for customization
• Eliminates manual effort
• Transforming customer feedback into actionable insights
• Understanding customer preferences and priorities
• Enhancing product roadmap and prioritizing feature development
• Collecting feedback from public and private sources
• Automatically analyzing feedback data with AI technology
• Facilitating customer pulse check
• Improving product roadmap and building customer empathy
• Alerting anomalies in feedback data
• Saving time and maximizing engineering resources
• Integrating diverse feedback sources for comprehensive analysis
• Enhancing product roadmap and feature development
• Analyzing feedback intelligently and automatically
• Providing a user-friendly dashboard for feedback monitoring
• Customizable alerts for critical trends and anomalies
• Utilizing API for NLP technology customization
• Resource optimization through automated feedback analysis
• Enhancing the product roadmap
• Prioritizing feature development
• User-friendly dashboard for monitoring and tracking feedback
• Customizable alerts for critical trend monitoring
• API for customized usage of NLP technology
• Turn customer feedback into revenue
• Enable customer-centric decision making
• Help businesses comprehend customer needs
• Improve products based on customer feedback
• Prioritize feature development
• Announce product improvements to customers
• Keep product teams informed about anomalies in feedback data
• Provide customizable alerts for critical trends and anomalies in feedback
• Streamline the feedback analysis process
• Optimize resources through automated processing of customer feedback
• Enhancing product roadmap
• Announcing product improvements to customers
• Monitoring anomalies and thresholds in feedback data
• Customizing alerts for critical trends
• Streamlining feedback analysis process
• Saving time and optimizing resource efficiency

Who is Unwrap for?

• Product Managers
• Engineers
• Management
• Customer Experience Managers
• CX Managers
• VPs
• Product professionals
• Product teams
• Business analysts

How to use Unwrap?

To use Unwrap effectively, follow these steps:

1. Aggregate Data: Unwrap aggregates feedback from various sources into a centralized view.
2. Analyze Feedback: Utilize Unwrap's AI technology to analyze feedback intelligently and automatically.
3. Derive Insights: Unwrap identifies key insights and patterns in the feedback data, turning it into actionable insights.
4. Prioritize Features: Gain insights into customer preferences to aid in prioritizing feature development.
5. Utilize Messaging Feature: Announce product improvements to customers through bulk emails via Unwrap.
6. Access User-Friendly Dashboard: Stay informed about anomalies and thresholds in feedback data through an intuitive dashboard.
7. Set Customizable Alerts: Customize alerts to stay informed about critical trends in feedback data.
8. Harness the API: The API allows for customization according to specific business needs.
9. Streamline Analysis: Unwrap automates feedback analysis, saving time and resources.
10. Resource Optimization: Maximize engineering resources by leveraging Unwrap’s automated processing.
11. Understand Customer Needs: Gain a detailed understanding of customer preferences and priorities to build products that resonate with customers.
12. Ensure Security: Unwrap follows industry-leading security practices to maintain data integrity and privacy.

By following these steps, businesses can effectively leverage Unwrap to analyze customer feedback, derive valuable insights, and enhance their products to meet customer needs.