Unthread
4.73
0
Unthread centralizes customer support across channels with AI-driven responses and a unified inbox, enhancing efficiency.
Unthread Reviews
4.73
Based on 11 reviews
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Tariq Mohamed
March 8, 2025
What do you like most about using Unthread?
Unthread's AI capabilities really stand out. They help categorize requests intelligently, which saves us a lot of time.
What do you dislike most about using Unthread?
Sometimes the AI takes a bit too long to process complex queries, which can delay our responses.
What problems does Unthread help you solve, and how does this benefit you?
We used to struggle with managing support requests across different platforms. With Unthread, everything is centralized, which helps us respond quickly and efficiently.
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Sofia Novikova
March 7, 2025
What do you like most about using Unthread?
The AI capabilities are impressive! They help us manage customer feedback efficiently, ensuring we address concerns promptly.
What do you dislike most about using Unthread?
At times, the AI struggles with understanding specific queries, which requires manual intervention.
What problems does Unthread help you solve, and how does this benefit you?
Unthread has helped us keep our customer support consistent across platforms, which is vital for building trust with our clientele.
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Mateo Gonzalez
March 1, 2025
What do you like most about using Unthread?
The automation features save us so much time! It allows our team to focus on more critical customer issues.
What do you dislike most about using Unthread?
The user setup initially felt a bit overwhelming with all the options available.
What problems does Unthread help you solve, and how does this benefit you?
We can handle a larger volume of customer inquiries efficiently, leading to improved customer satisfaction and retention.
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Mira Choudhury
February 20, 2025
What do you like most about using Unthread?
The ability to integrate with multiple tools is fantastic. It makes it easy for our support team to track everything in one place.
What do you dislike most about using Unthread?
The AI can sometimes misinterpret the tone of customer messages, leading to slightly awkward responses.
What problems does Unthread help you solve, and how does this benefit you?
Unthread minimizes our response times and enhances our team's efficiency. This directly translates to happier customers and better feedback.
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Emilio Fernandez
February 15, 2025
What do you like most about using Unthread?
The integration with in-app chat is smooth, and the AI-generated suggestions often help speed up the response process.
What do you dislike most about using Unthread?
The learning curve can be a bit challenging for new users, especially when it comes to setting up initial workflows.
What problems does Unthread help you solve, and how does this benefit you?
Unthread allows us to manage our customer communication more effectively. It helps us ensure that no customer query is left unanswered.
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Arjun Kumar
February 3, 2025
What do you like most about using Unthread?
I love how Unthread centralizes all our customer communication in one place. The integration with Slack is seamless and allows our team to respond to queries without switching between multiple platforms.
What do you dislike most about using Unthread?
The initial setup took a bit longer than expected, and the documentation could be more detailed for first-time users.
What problems does Unthread help you solve, and how does this benefit you?
Unthread has significantly reduced our response time and improved customer satisfaction. By automating responses, our support team can focus on more complex queries, which enhances overall productivity.
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Clara Nguyen
January 31, 2025
What do you like most about using Unthread?
The shared email inbox is a game changer! It helps us keep track of all customer interactions without losing any context.
What do you dislike most about using Unthread?
I find the pricing a bit steep for small businesses, especially if you want to unlock all features.
What problems does Unthread help you solve, and how does this benefit you?
Unthread has improved our team collaboration when handling customer inquiries. It's easier to delegate tasks and follow up, leading to better customer service.
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Amina Jamal
January 25, 2025
What do you like most about using Unthread?
I really appreciate the AI's ability to suggest responses, which helps our team respond to queries faster.
What do you dislike most about using Unthread?
Sometimes the AI suggestions are too generic and need more personalization to match our brand tone.
What problems does Unthread help you solve, and how does this benefit you?
It has streamlined our customer support process significantly, allowing us to handle more inquiries without increasing team size.
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Rajesh Patil
January 22, 2025
What do you like most about using Unthread?
The interface is very intuitive and makes it easy to track conversations across different channels.
What do you dislike most about using Unthread?
I wish there were more analytics features to track performance metrics in-depth.
What problems does Unthread help you solve, and how does this benefit you?
Unthread has greatly improved our response times and customer satisfaction rates, which are crucial for our business.
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Yasmin Al-Mansoori
January 21, 2025
What do you like most about using Unthread?
The AI-generated responses are incredibly helpful! They allow us to maintain a high level of service while reducing the workload on our support staff.
What do you dislike most about using Unthread?
Occasionally, the AI suggestions can be off-mark, requiring manual adjustments before sending.
What problems does Unthread help you solve, and how does this benefit you?
Unthread helps us manage customer queries from various channels efficiently. The shared inbox feature ensures that no message goes unanswered, leading to improved customer retention.
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Luca Rossi
January 20, 2025
What do you like most about using Unthread?
I appreciate how user-friendly the interface is. My team adapted quickly, which helped us improve our support operations almost overnight.
What do you dislike most about using Unthread?
I wish there were more customization options for the AI responses to better match our brand voice.
What problems does Unthread help you solve, and how does this benefit you?
Unthread has resolved the chaos of managing multiple customer support channels. This has led to fewer missed messages and a more organized approach to customer interaction.
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