Unthread

What is Unthread?

Unthread is a platform designed to enhance customer support teams by centralizing and streamlining conversational support across communication channels like Slack, Teams, email, and in-app chat. It leverages AI technology to help teams efficiently manage customer interactions from a single inbox integrated with Slack. Some key features of Unthread include Slack Channel Support, AI-Generated Support, Shared Email Inbox, In-App Live Chat, and Integration with Tools. Unthread's AI capabilities assist in automating support responses, categorizing requests, and suggesting responses to improve customer feedback. The platform aims to improve customer experience by ensuring high responsiveness and satisfaction levels. To explore Unthread further, individuals can sign up for a 14-day trial with no credit card required.

Who created Unthread?

Unthread was founded by a company named Get Turnout, Inc. The platform aims to streamline conversational support and is endorsed by Y Combinator. It centralizes customer interactions from various channels like Slack, Teams, email, and in-app chat, utilizing AI technology for efficient management. Unthread's features include shared email inboxes, live in-app chat, AI-generated support, and integration with various tools. It empowers customer support teams to enhance customer experiences and satisfaction efficiently.

What is Unthread used for?

• Centralizing customer interaction across Slack, Teams, email, and in-app chat into a single inbox
• Automating support responses using AI
• Managing emails in one place and syncing them with Slack
• Engaging with customers in real-time through a Slack channel
• Linking Slack conversations with CRMs, task managers, and more
• Track conversations in shared channels with customers
• Automate support responses and insights using AI
• Manage emails in one place and sync them with Slack
• Engage with customers in real-time through a Slack channel
• Link Slack conversations with CRMs task managers and more
• Automating responses using AI for efficient customer support management
• Managing emails in a shared inbox synced with Slack
• Engaging with customers in real-time through a Slack channel with in-app live chat
• Linking Slack conversations with CRMs, task managers, and more for integration with tools
• Automatically categorizing support requests and suggesting responses using AI
• Improving customer feedback understanding for support teams
• Offering a 14-day trial for users to explore the platform
• Enhancing modern customer experience teams' support handling and collaboration
• Ensuring high responsiveness and customer satisfaction in support interactions
• Link Slack conversations with CRMs, task managers, and more
• Automating responses using AI
• Tracking and managing email threads by syncing with Slack
• Integrating with various tools such as CRMs, task managers, and marketing tools to streamline workflow and customer support
• Automatically categorizing support requests and suggesting responses with AI
• Offering a 14-day trial with no credit card required
• Facilitating support teams in efficiently managing customer interactions from a single inbox with deep integration in Slack
• Ensuring high responsiveness and customer satisfaction through collaboration, integration with tools, and support automation
• Implementing SLAs and automating support responses
• Assisting modern customer experience teams in handling support requests effectively

Who is Unthread for?

• Customer support teams
• Customer Experience (CX) teams
• Customer Experience Teams

How to use Unthread?

To use Unthread effectively, follow these steps:

1. Centralize Customer Interactions: Unthread centralizes customer interactions from Slack, Teams, email, and in-app chat into a single inbox for streamlined management.

2. Utilize AI Features: Take advantage of Unthread’s AI capabilities to automate support responses, categorize requests, and offer valuable insights.

3. Shared Email Inbox: Manage all emails in one place and synchronize them with Slack to ensure no communication is missed.

4. In-App Live Chat: Engage with customers in real-time through a Slack channel for prompt and efficient communication.

5. Integration with Tools: Link Slack conversations with CRMs, task managers, and other tools to streamline workflow and enhance customer support efficiency.

6. Try Unthread: Sign up for a 14-day trial with no credit card required to explore Unthread’s capabilities firsthand and assess its suitability for your support team.

By following these steps, you can harness the power of Unthread to improve customer support processes and enhance overall efficiency in managing customer interactions across various channels.