Tidio
3.60
0
Lyro AI on Tidio answers customer questions with AI for detailed, human-like responses.
Tidio Reviews
3.60
Based on 5 reviews
How would you rate Tidio?
What’s your thought?
Emily Johnson
January 11, 2025
What do you like most about using Tidio?
The intuitive interface makes it easy to set up and use. I love how Lyro AI can learn from our existing support content to provide personalized responses.
What do you dislike most about using Tidio?
The learning curve can be steep for some team members who are less tech-savvy. More tutorials would be helpful.
What problems does Tidio help you solve, and how does this benefit you?
It significantly reduces the workload on our customer support team by handling routine inquiries, allowing them to focus on more complex issues.
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Liam Brown
January 4, 2025
What do you like most about using Tidio?
I like that it can generate responses that feel personalized. The AI does seem to understand customer intent fairly well.
What do you dislike most about using Tidio?
Unfortunately, I found that it can give incorrect answers occasionally, which can confuse customers and lead to frustration.
What problems does Tidio help you solve, and how does this benefit you?
While it helps with basic inquiries, I still find myself needing to step in to correct misunderstandings, which defeats the purpose of automation.
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Omar Khan
December 18, 2024
What do you like most about using Tidio?
The AI's ability to learn from previous interactions is impressive. It has improved our response accuracy significantly.
What do you dislike most about using Tidio?
The initial setup was a bit time-consuming, but once it's running, it works smoothly.
What problems does Tidio help you solve, and how does this benefit you?
It drastically cuts down on the time customers wait for responses, which enhances their overall experience with our service.
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Sara Martinez
December 3, 2024
What do you like most about using Tidio?
I love how quickly it can respond to common queries. This helps our team save time and streamline operations.
What do you dislike most about using Tidio?
Sometimes, the AI's responses can feel a bit robotic, lacking the warmth of human interaction. A more conversational tone would be beneficial.
What problems does Tidio help you solve, and how does this benefit you?
It allows us to handle a larger volume of inquiries without needing to hire additional staff, ultimately saving costs.
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Minh Nguyen
November 26, 2024
What do you like most about using Tidio?
I appreciate the AI's ability to understand complex customer queries. It often provides answers that are relevant and detailed, which enhances our customer service experience.
What do you dislike most about using Tidio?
Tidio's pricing structure can be a bit confusing, especially when it comes to the number of free conversations. After the initial 50, the costs can add up quickly.
What problems does Tidio help you solve, and how does this benefit you?
It helps reduce response times for customer inquiries, which is crucial for maintaining customer satisfaction. However, it sometimes struggles with very niche questions that require specific knowledge.
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