Tidio

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Lyro AI on Tidio answers customer questions with AI for detailed, human-like responses.

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What is Tidio?

Lyro AI is an advanced interactive chatbot available on Tidio that uses artificial intelligence and natural language processing to understand customer questions and provide appropriate answers. It learns from support content, understands customer intents, and generates personalized responses. Lyro is capable of answering complex questions in a human-like manner based on support content, making it more powerful than Tidio's Flows, which are restricted to pre-defined questions and user-defined rules. Lyro is not free but comes with 50 free conversations for all Tidio users, with the option to access more conversations through paid plans. Lyro is designed for customer service and support, interpreting only user data for detailed responses, thereby minimizing the probability of wrong answers. The AI behind Lyro is powered by Claude and in-house models rather than ChatGPT, with an emphasis on being helpful, honest, and harmless.

Who created Tidio?

Tidio was co-founded by Daniel Reid, who is the CEO of Suitor. The company emphasizes providing exceptional customer service by leveraging AI technology integrated with their customer service software tools. Lyro, the latest AI-based chatbot, is part of Tidio's suite of customer service solutions, which have over 10 years of experience in the industry .

What is Tidio used for?

Answer customer questions using only your content
Monitor conversations in real-time and intervene when needed
Improve AI performance by updating its knowledge base
Understand customer experience with analytics
Save time and money with affordable AI
Provide human-like responses for customer satisfaction
Integrate seamlessly into customer support systems
Enhance customer loyalty with professional responses
Automatically respond to common questions
Perform recurring tasks to free up team members
Providing customer service and support
Interpreting customer questions based on support content
Generating personalized responses for customers
Answering complex questions in a human-like manner
Improving customer satisfaction through quick and accurate help
Streamlining service operations through advanced automation
Integrating seamlessly into existing customer support systems
Enhancing customer loyalty with professional responses
Monitoring performance and updating knowledge base for continuous improvement
Offering affordable AI support solutions

Who is Tidio for?

Ecommerce Manager
CEO & Founding Partner
Co-founder and CMO
Customer service professionals
Support Team Members
Business operators

How to use Tidio?

To effectively use Tidio, follow these simple steps:

Setup: Add Lyro to your website with a few clicks and share links to your support content to feed it with your data.
Monitoring: Oversee Lyro’s conversations in real-time and jump into ongoing conversations to provide answers when needed.
Control: Lyro works solely with the knowledge you provide, ensuring detailed responses based on your support content.
Improvement: Review Lyro’s performance, update its knowledge base, and understand customer experience through analytics to tailor the AI chatbot to meet user expectations.
Affordable AI: Test Lyro for free with 50 conversations, then access better limits with the paid Lyro plan starting at $39 for 50 conversations.
Integration: Integrate Lyro with your existing support solution through Lyro Connect and activate it to use AI assistance without changing platforms.
Security: Lyro uses the secure Claude (Anthropic AI) for data handling and retention, ensuring data safety at all times.
Efficiency: Lyro interprets only your data to generate responses, providing detailed answers based exclusively on your support content and improving over time.

By following these steps, you can effectively leverage Tidio for seamless customer support integration, improved satisfaction rates, and streamlined service operations.

Pros

Can answer multiple questions per conversation
Lyro evolves as your business grows
Lyro can answer multiple questions per conversation
You're in charge of all customer interactions
Take over conversations whenever you want
Add Lyro to your website with a few clicks
Experience Lyro's ability to answer questions using public support content
Lyro performs recurrent tasks for you
Lyro provides assistance to multiple customers at once
Start solving customer problems in minutes with a simple setup
Affordable AI with prices starting at $0.5 per conversation
Improves customer loyalty with professional responses
Built using Claude (Anthropic AI) and in-house models
Offers on-brand replies like a human agent
Lyro works only with the knowledge you provide

Cons

Limited ability for Lyro to adapt and learn from new situations without regular updates and manual interventions from users
The cons of using Lyro AI | Tidio include the limitation on the number of Lyro conversations provided for free, the restriction on industries eligible for Lyro services, and the pricing for additional conversations.
Lyro AI not free beyond the initial 50 conversations, with pricing plans starting at $39 for 50 conversations
Lyro AI not available to businesses in certain industries like medical & healthcare, gambling, investing, weapons & ammunition, and others
Limited support for customer service tools compared to other AI tools in the industry
Potential limitations in handling complex or specific customer queries due to the AI relying exclusively on user data for responses
Lack of flexibility in pricing plans for Lyro AI, potentially not justifying value for money compared to other AI tools with more competitive pricing models
Possible difficulty in scaling the usage of Lyro beyond the capped conversation limits without custom arrangements
May require additional human intervention or agent support when questions fall outside the knowledge base of Lyro
Concerns about data security and retention despite claims of using secure AI models like Claude (Anthropic AI)
Possible issues with Lyro Connect feature costs as it is only available with a personalized Tidio+ subscription
The limitations of Lyro and its pricing may not justify the value for money compared to other AI tools in the industry.
Lyro is not free, starting with the first 50 Lyro conversations for free, users need to access more conversations with a paid Lyro plan
Lyro is not available to businesses in certain industries like medical & healthcare, gambling, investing, weapons & ammunition, and others
Lyro's pricing for additional conversations may not justify value for money compared to other AI tools in the industry

Pros

Cons

Can answer multiple questions per conversation
Lyro evolves as your business grows
Lyro can answer multiple questions per conversation
You're in charge of all customer interactions
Take over conversations whenever you want
Add Lyro to your website with a few clicks
Experience Lyro's ability to answer questions using public support content
Lyro performs recurrent tasks for you
Lyro provides assistance to multiple customers at once
Start solving customer problems in minutes with a simple setup
Affordable AI with prices starting at $0.5 per conversation
Improves customer loyalty with professional responses
Built using Claude (Anthropic AI) and in-house models
Offers on-brand replies like a human agent
Lyro works only with the knowledge you provide

Limited ability for Lyro to adapt and learn from new situations without regular updates and manual interventions from users
The cons of using Lyro AI | Tidio include the limitation on the number of Lyro conversations provided for free, the restriction on industries eligible for Lyro services, and the pricing for additional conversations.
Lyro AI not free beyond the initial 50 conversations, with pricing plans starting at $39 for 50 conversations
Lyro AI not available to businesses in certain industries like medical & healthcare, gambling, investing, weapons & ammunition, and others
Limited support for customer service tools compared to other AI tools in the industry
Potential limitations in handling complex or specific customer queries due to the AI relying exclusively on user data for responses
Lack of flexibility in pricing plans for Lyro AI, potentially not justifying value for money compared to other AI tools with more competitive pricing models
Possible difficulty in scaling the usage of Lyro beyond the capped conversation limits without custom arrangements
May require additional human intervention or agent support when questions fall outside the knowledge base of Lyro
Concerns about data security and retention despite claims of using secure AI models like Claude (Anthropic AI)
Possible issues with Lyro Connect feature costs as it is only available with a personalized Tidio+ subscription
The limitations of Lyro and its pricing may not justify the value for money compared to other AI tools in the industry.
Lyro is not free, starting with the first 50 Lyro conversations for free, users need to access more conversations with a paid Lyro plan
Lyro is not available to businesses in certain industries like medical & healthcare, gambling, investing, weapons & ammunition, and others
Lyro's pricing for additional conversations may not justify value for money compared to other AI tools in the industry

Tidio Pricing and plans

Paid plans start at $39/month and include:

Access to 50 conversations
Additional conversations available for purchase
Lyro Connect feature included
Lyro AI Chatbot available
Scraping of support content for answers
Human agent interaction for questions outside knowledge base

Tidio FAQs

How is Lyro more powerful than Tidio’s Flows?: Lyro learns from support content and uses AI and natural language processing to provide personalized responses, not restricted to pre-defined questions like Flows.