Tidio
3.60
0
Lyro AI on Tidio answers customer questions with AI for detailed, human-like responses.
What is Tidio?
Lyro AI is an advanced interactive chatbot available on Tidio that uses artificial intelligence and natural language processing to understand customer questions and provide appropriate answers. It learns from support content, understands customer intents, and generates personalized responses. Lyro is capable of answering complex questions in a human-like manner based on support content, making it more powerful than Tidio's Flows, which are restricted to pre-defined questions and user-defined rules. Lyro is not free but comes with 50 free conversations for all Tidio users, with the option to access more conversations through paid plans. Lyro is designed for customer service and support, interpreting only user data for detailed responses, thereby minimizing the probability of wrong answers. The AI behind Lyro is powered by Claude and in-house models rather than ChatGPT, with an emphasis on being helpful, honest, and harmless.
Who created Tidio?
Tidio was co-founded by Daniel Reid, who is the CEO of Suitor. The company emphasizes providing exceptional customer service by leveraging AI technology integrated with their customer service software tools. Lyro, the latest AI-based chatbot, is part of Tidio's suite of customer service solutions, which have over 10 years of experience in the industry .
What is Tidio used for?
- Answer customer questions using only your content
- Monitor conversations in real-time and intervene when needed
- Improve AI performance by updating its knowledge base
- Understand customer experience with analytics
- Save time and money with affordable AI
- Provide human-like responses for customer satisfaction
- Integrate seamlessly into customer support systems
- Enhance customer loyalty with professional responses
- Automatically respond to common questions
- Perform recurring tasks to free up team members
- Providing customer service and support
- Interpreting customer questions based on support content
- Generating personalized responses for customers
- Answering complex questions in a human-like manner
- Improving customer satisfaction through quick and accurate help
- Streamlining service operations through advanced automation
- Integrating seamlessly into existing customer support systems
- Enhancing customer loyalty with professional responses
- Monitoring performance and updating knowledge base for continuous improvement
- Offering affordable AI support solutions
Who is Tidio for?
- Ecommerce Manager
- CEO & Founding Partner
- Co-founder and CMO
- Customer service professionals
- Support Team Members
- Business operators
How to use Tidio?
To effectively use Tidio, follow these simple steps:
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Setup: Add Lyro to your website with a few clicks and share links to your support content to feed it with your data.
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Monitoring: Oversee Lyro’s conversations in real-time and jump into ongoing conversations to provide answers when needed.
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Control: Lyro works solely with the knowledge you provide, ensuring detailed responses based on your support content.
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Improvement: Review Lyro’s performance, update its knowledge base, and understand customer experience through analytics to tailor the AI chatbot to meet user expectations.
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Affordable AI: Test Lyro for free with 50 conversations, then access better limits with the paid Lyro plan starting at $39 for 50 conversations.
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Integration: Integrate Lyro with your existing support solution through Lyro Connect and activate it to use AI assistance without changing platforms.
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Security: Lyro uses the secure Claude (Anthropic AI) for data handling and retention, ensuring data safety at all times.
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Efficiency: Lyro interprets only your data to generate responses, providing detailed answers based exclusively on your support content and improving over time.
By following these steps, you can effectively leverage Tidio for seamless customer support integration, improved satisfaction rates, and streamlined service operations.
Pros
- Can answer multiple questions per conversation
- Lyro evolves as your business grows
- Lyro can answer multiple questions per conversation
- You're in charge of all customer interactions
- Take over conversations whenever you want
- Add Lyro to your website with a few clicks
- Experience Lyro's ability to answer questions using public support content
- Lyro performs recurrent tasks for you
- Lyro provides assistance to multiple customers at once
- Start solving customer problems in minutes with a simple setup
Cons
- Limited ability for Lyro to adapt and learn from new situations without regular updates and manual interventions from users
- The cons of using Lyro AI | Tidio include the limitation on the number of Lyro conversations provided for free, the restriction on industries eligible for Lyro services, and the pricing for additional conversations.
- Lyro AI not free beyond the initial 50 conversations, with pricing plans starting at $39 for 50 conversations
- Lyro AI not available to businesses in certain industries like medical & healthcare, gambling, investing, weapons & ammunition, and others
- Limited support for customer service tools compared to other AI tools in the industry
- Potential limitations in handling complex or specific customer queries due to the AI relying exclusively on user data for responses
Tidio Pricing and plans
Paid plans start at $39/month and include:
- Access to 50 conversations
- Additional conversations available for purchase
- Lyro Connect feature included
- Lyro AI Chatbot available
- Scraping of support content for answers
- Human agent interaction for questions outside knowledge base
Tidio FAQs
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How is Lyro more powerful than Tidio’s Flows?
- Lyro learns from support content and uses AI and natural language processing to provide personalized responses, not restricted to pre-defined questions like Flows.
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Are you using ChatGPT to power Lyro?
- No, Lyro is powered by Claude and in-house models for trustworthy AI.
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Is Lyro free?
- Lyro isn't free, but Tidio accounts start with 50 Lyro conversations included.
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Is Lyro available for all Tidio users?
- Lyro is not available for businesses in certain industries like medical, healthcare, etc.
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What is a Lyro conversation?
- A Lyro conversation is a customer interaction with at least one AI chatbot reply.
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How much does Lyro cost?
- Lyro's pricing starts from $39 for 50 conversations and goes up to $140 for 200 conversations.
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How much does Lyro Connect cost?
- Lyro Connect is available with a personalized Tidio+ subscription starting at $0.5 per conversation.
Get started with Tidio
Tidio reviews
Minh Nguyen
November 26, 2024
What do you like most about using Tidio?
I appreciate the AI's ability to understand complex customer queries. It often provides answers that are relevant and detailed, which enhances our customer service experience.
What do you dislike most about using Tidio?
Tidio's pricing structure can be a bit confusing, especially when it comes to the number of free conversations. After the initial 50, the costs can add up quickly.
What problems does Tidio help you solve, and how does this benefit you?
It helps reduce response times for customer inquiries, which is crucial for maintaining customer satisfaction. However, it sometimes struggles with very niche questions that require specific knowledge.
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Emily Johnson
January 11, 2025
What do you like most about using Tidio?
The intuitive interface makes it easy to set up and use. I love how Lyro AI can learn from our existing support content to provide personalized responses.
What do you dislike most about using Tidio?
The learning curve can be steep for some team members who are less tech-savvy. More tutorials would be helpful.
What problems does Tidio help you solve, and how does this benefit you?
It significantly reduces the workload on our customer support team by handling routine inquiries, allowing them to focus on more complex issues.
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Liam Brown
January 4, 2025
What do you like most about using Tidio?
I like that it can generate responses that feel personalized. The AI does seem to understand customer intent fairly well.
What do you dislike most about using Tidio?
Unfortunately, I found that it can give incorrect answers occasionally, which can confuse customers and lead to frustration.
What problems does Tidio help you solve, and how does this benefit you?
While it helps with basic inquiries, I still find myself needing to step in to correct misunderstandings, which defeats the purpose of automation.
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