The instant service feature is fantastic, as it allows us to handle customer inquiries without any wait time.
Occasionally, the AI can misinterpret nuances in conversation, but this is rare.
It has drastically improved our customer satisfaction scores by enhancing engagement and responsiveness.
The integration with our existing CRM has been smooth, making it easier to manage customer data.
The AI's responses can feel scripted, which detracts from the customer experience.
It does help in managing calls and organizing appointments, but the quality of conversation needs substantial improvement.
The concept of AI-driven phone communication is interesting, and I appreciate the effort to provide seamless integration with existing systems.
Unfortunately, the adaptive responses are often too robotic and lack genuine human emotion. My customers have reported feeling disconnected during interactions.
It helps reduce wait times for customers, but the quality of interaction is not satisfactory, which can lead to frustration rather than improvement in customer service.
I appreciate the adaptive API that allows us to customize the tool to fit our specific needs.
Sometimes, the AI misinterprets customer questions, leading to irrelevant responses.
It significantly reduces the number of missed calls, which has improved our overall customer engagement.
I like that it offers a free trial; it allowed me to test the platform without commitment.
The performance is far from satisfactory. The AI struggles to understand basic queries, leading to a lot of customer frustration.
While it promises to reduce response times, the lack of understanding in responses has actually increased complaints from users.
Respond.io manages customer conversations across channels, ensuring secure, efficient engagement with powerful automation and real-time reporting.
