Smartly
3.36
0
Smartly.AI develops and manages AI chatbots for sales and customer support, integrating with messaging platforms.
Smartly Reviews
3.36
Based on 14 reviews
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Céline Moreau
January 9, 2025
What do you like most about using Smartly?
The generative AI capabilities are impressive and can handle basic inquiries effectively.
What do you dislike most about using Smartly?
However, for more complex queries, it fails to meet expectations, requiring too many escalations.
What problems does Smartly help you solve, and how does this benefit you?
It helps reduce the volume of calls to our support team, although the quality of responses could be improved.
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Salim Maaloul
January 1, 2025
What do you like most about using Smartly?
The idea of integrating with messaging platforms is great, but the execution leaves much to be desired.
What do you dislike most about using Smartly?
The chatbot is often unable to handle even basic questions, which frustrates our customers.
What problems does Smartly help you solve, and how does this benefit you?
Unfortunately, it doesn't solve any problems effectively as we still have to rely on human agents for almost all inquiries.
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Fleur Delaunay
January 1, 2025
What do you like most about using Smartly?
The chatbot can quickly respond to common questions, which is beneficial during peak hours.
What do you dislike most about using Smartly?
Unfortunately, the chatbot struggles with understanding nuanced questions, often leading to frustrated customers.
What problems does Smartly help you solve, and how does this benefit you?
It helps reduce the workload on our support team, but the lack of understanding sometimes negates that benefit.
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Youssef Zarrouk
December 31, 2024
What do you like most about using Smartly?
I love the automated procedures, which have streamlined our sales process significantly.
What do you dislike most about using Smartly?
The pricing model could be more flexible for smaller businesses like ours.
What problems does Smartly help you solve, and how does this benefit you?
It helps us quickly respond to inquiries, allowing our team to focus on more complex issues.
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Khalid Haddad
December 26, 2024
What do you like most about using Smartly?
The chatbot is intuitive and easy to set up, making it accessible for non-technical users.
What do you dislike most about using Smartly?
Occasionally, the chatbot misunderstands customer intent, which can lead to incorrect responses.
What problems does Smartly help you solve, and how does this benefit you?
It significantly reduces the response time for customer inquiries, enhancing overall customer satisfaction.
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Yasmin Bouaziz
December 24, 2024
What do you like most about using Smartly?
I love how it improves our customer engagement with quick responses for basic inquiries.
What do you dislike most about using Smartly?
The customization options could be more diverse; we would like to tailor it to our brand better.
What problems does Smartly help you solve, and how does this benefit you?
It helps us manage customer inquiries efficiently, leading to improved satisfaction and loyalty.
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Amira Chakir
December 23, 2024
What do you like most about using Smartly?
I really enjoy the automated responses for FAQs; they save us a lot of time.
What do you dislike most about using Smartly?
It can be quite slow at times, which can lead to delays in customer response.
What problems does Smartly help you solve, and how does this benefit you?
It reduces the workload for our support team significantly, although it needs to be quicker in response times.
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Nadia Bousselham
December 14, 2024
What do you like most about using Smartly?
The ease of use is fantastic! Even team members with no technical background can manage the chatbot efficiently.
What do you dislike most about using Smartly?
It could offer more customization options for the chat interface itself to better match our branding.
What problems does Smartly help you solve, and how does this benefit you?
It significantly reduces our response time and increases customer satisfaction, all while being user-friendly.
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Omar Mansouri
December 7, 2024
What do you like most about using Smartly?
The integration with messaging platforms is seamless, allowing easy access for customers.
What do you dislike most about using Smartly?
There are times when the chatbot's responses feel generic and lack a personal touch.
What problems does Smartly help you solve, and how does this benefit you?
It helps us automate routine inquiries, freeing up staff to handle more complicated issues.
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Amine Bennani
December 6, 2024
What do you like most about using Smartly?
I appreciate the ability to integrate Smartly with various messaging platforms. It has made our customer support much more accessible.
What do you dislike most about using Smartly?
The user interface can be a bit confusing at times, especially for new users. It took some time for my team to fully understand all the features.
What problems does Smartly help you solve, and how does this benefit you?
Smartly helps us manage customer inquiries efficiently, saving time and resources. However, I wish it could handle more complex queries without needing a human handoff.
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Rami Sabri
December 2, 2024
What do you like most about using Smartly?
The integration options are a plus; it works well with our existing systems.
What do you dislike most about using Smartly?
The AI often gives irrelevant answers, which can confuse customers.
What problems does Smartly help you solve, and how does this benefit you?
It helps save time, but the inconsistencies in answers mean we still spend a lot of time on customer support.
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Hassan Jebali
November 30, 2024
What do you like most about using Smartly?
I appreciate the automated content input feature, which saves us a lot of time.
What do you dislike most about using Smartly?
The chatbot sometimes gets stuck on repetitive queries and needs improvement in handling those.
What problems does Smartly help you solve, and how does this benefit you?
It allows us to manage customer interactions more efficiently, which has improved our productivity.
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Sofia Lazaar
November 27, 2024
What do you like most about using Smartly?
The ability to transition to human agents smoothly is a great feature that enhances customer experience.
What do you dislike most about using Smartly?
Sometimes, the chatbot takes too long to respond, which can frustrate customers.
What problems does Smartly help you solve, and how does this benefit you?
It allows us to handle customer queries outside of business hours, but its latency issues need to be addressed.
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Lina Khalil
November 20, 2024
What do you like most about using Smartly?
The ease of deployment is fantastic! It’s quick to set up without needing extensive training.
What do you dislike most about using Smartly?
I wish it had better analytics features to track performance over time.
What problems does Smartly help you solve, and how does this benefit you?
It allows us to handle customer queries outside of regular hours, enhancing overall service availability.
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