Smartly

What is Smartly?

Smartly.AI is a Software as a Service (SaaS) platform that utilizes the latest advancements in artificial intelligence to create, deploy, and manage intelligent chatbots. It leverages Generative AI technologies and knowledge bases to develop chatbots capable of handling customer inquiries, improving customer support, and assisting in sales processes. The platform offers features such as automated procedures, content input in various formats, seamless transition to human agents, and integration with popular messaging platforms. Smartly.AI ensures security through regular audits, GDPR compliance, and robust architecture with redundancy and auto-scaling capabilities. It is designed to be user-friendly and accessible for non-technical business profiles, with no advanced technical knowledge required to use it effectively.

Who created Smartly?

Smartly.AI was created by a team of passionate developers and natural language understanding experts led by Emily Johnson. The platform was launched on December 23, 2023. Smartly.AI revolutionized the creation of voice interfaces and expanded to focus on chatbots since 2016, achieving success in various sectors like banking, telecommunications, and governmental services. The company is dedicated to providing innovative conversational AI solutions for businesses.

Who is Smartly for?

• Telecom
• Banking
• Healthcare

How to use Smartly?

To use Smartly.AI, follow these steps:

1. Content Input: Provide content in the form of text, documents, or links to the platform.

2. Automation: Smartly.AI automates the processes of ingesting, indexing, and contextualizing the content.

3. AI Chatbot Creation: The platform quickly creates AI chatbots by integrating user knowledge bases with Generative AI technology.

4. Customization: Customize your AI agent with Retrieval Augmented Generation (RAG) technique, reducing development time.

5. Deployment: Deploy your AI agents seamlessly across various channels like websites, mobile apps, Messenger, WhatsApp, and X (formerly Twitter).

6. Monitoring and Management: Smartly.AI offers an all-in-one management platform with features such as knowledge base management, detailed activity reports, team collaboration, and single sign-on.

7. Enhanced Customer Service:

   • Experience efficient customer service automation.
   • Support customers 24/7, reducing operational costs.
   • Ensure scalability to expand customer service operations effortlessly.

8. Security and Compliance: Smartly.AI provides robust security measures, including regular audits to prevent cyber-attacks, hosting certification for health data, and compliance with European GDPR.

9. Integrations: Connect with customers on their preferred platforms using Smartly.AI's flexibility to integrate AI agents across any channel.

10. Ongoing Support: Benefit from expert guidance, complimentary training sessions, tutorial videos, documentation, and dedicated customer success support.

By following these steps, you can effectively utilize Smartly.AI to create, deploy, and manage intelligent chatbots for enhanced customer interactions and efficient customer support processes.