Senseforth
3.20
0
Senseforth.ai enhances customer engagement with AI chatbots, offering fast deployment, advanced NLU, and multi-channel support.
Senseforth Reviews
3.20
Based on 5 reviews
How would you rate Senseforth?
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Rajesh Nair
January 16, 2025
What do you like most about using Senseforth?
I appreciate the fast deployment and the multitude of channels it supports. It integrates well with our existing platforms.
What do you dislike most about using Senseforth?
While the tool is effective, I believe its NLU can be improved to handle more complex customer queries.
What problems does Senseforth help you solve, and how does this benefit you?
It significantly speeds up customer support by automating responses to frequently asked questions, which has led to greater customer satisfaction.
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Arjun Kumar
January 10, 2025
What do you like most about using Senseforth?
The initial setup was straightforward, and I appreciated the zero-code environment, which made it easier for me to get started without technical expertise.
What do you dislike most about using Senseforth?
The chatbot's natural language understanding (NLU) capabilities were not as robust as I expected. It often misinterpreted customer queries, leading to frustration.
What problems does Senseforth help you solve, and how does this benefit you?
Senseforth allows for basic automation of customer queries, which saves time. However, the frequent misunderstandings lead to more manual interventions, which defeats the purpose of automation.
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Priya Sharma
November 30, 2024
What do you like most about using Senseforth?
I like the Bot Store feature, which provides pre-built chatbots tailored to different industries. It made it easier to find an appropriate solution for our needs.
What do you dislike most about using Senseforth?
The analytics dashboard could be more intuitive. I found it difficult to navigate and extract actionable insights from it.
What problems does Senseforth help you solve, and how does this benefit you?
It helps automate customer interactions to some extent, which is beneficial for reducing response times. However, the limitations in NLU sometimes undermine the effectiveness.
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Dev Singh
November 27, 2024
What do you like most about using Senseforth?
I enjoy the built-in analytics feature; it provides valuable insights into customer interactions and helps refine our approach.
What do you dislike most about using Senseforth?
The interface for customizing conversation flows is somewhat clunky and could use a redesign for better usability.
What problems does Senseforth help you solve, and how does this benefit you?
It automates basic customer service tasks, allowing my team to focus on more complex issues, thus improving overall efficiency.
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Anita Desai
November 26, 2024
What do you like most about using Senseforth?
The implementation process was quick, and I liked how easy it was to customize the chatbots.
What do you dislike most about using Senseforth?
The customer support could be more responsive; I had to wait a while for assistance when I faced issues.
What problems does Senseforth help you solve, and how does this benefit you?
It helps in managing high volumes of customer inquiries, which is useful, but the accuracy of the responses could be better.
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