Senseforth.ai is a Conversational AI platform that helps enterprises enhance customer acquisition, retention, and support through AI-powered chatbots. It offers 10x faster implementation with pre-built and field-tested AI models, a zero-code environment, advanced NLU capabilities, and a full-stack solution from building to deployment. Senseforth.ai's technology, including the A.ware platform, focuses on future-proofing businesses and has been recognized globally for its impact .
The platform facilitates customer interaction and engagement through continuous support, technical troubleshooting, and personalized recommendations enabled by advanced NLU capabilities. Senseforth.ai's tool is deployed across websites, mobile apps, and IMs, offering a multi-channel experience. It also provides built-in analytics for gathering insights and aiding business growth by automating services, improving support, and increasing sales efficiency .
Moreover, the platform offers a 'Bot Store' with pre-built chatbots tailored to various industries, aiding in quick implementation and customization. Additionally, the ISO 27001 certification ensures robust information security aligned with international standards. Senseforth.ai's mission is to automate conversations between people and organizations on a global scale, aiming to transform customer experiences and drive growth through Conversational AI technology .
Senseforth was created by Shridhar Marri. The company was launched on April 23, 2020. Senseforth is a leading Conversational AI platform focused on helping enterprises increase revenue and reduce costs through AI-powered chatbots. The platform offers a full-stack solution with advanced NLP capabilities, built-in analytics, and industry-specific AI models, aiming to foster meaningful conversations with customers across various channels.
To use Senseforth.AI, follow these steps:
Understanding the Tool:
Deployment:
Personalization:
Support and Troubleshooting:
Enhancing Customer Interaction:
Business Growth:
Security and Compliance:
Pre-built Solutions:
Analytics:
Recognition:
By following these steps, users can effectively utilize Senseforth AI for enhancing customer experience, boosting sales efficiency, and driving business growth.
The initial setup was straightforward, and I appreciated the zero-code environment, which made it easier for me to get started without technical expertise.
The chatbot's natural language understanding (NLU) capabilities were not as robust as I expected. It often misinterpreted customer queries, leading to frustration.
Senseforth allows for basic automation of customer queries, which saves time. However, the frequent misunderstandings lead to more manual interventions, which defeats the purpose of automation.
I like the Bot Store feature, which provides pre-built chatbots tailored to different industries. It made it easier to find an appropriate solution for our needs.
The analytics dashboard could be more intuitive. I found it difficult to navigate and extract actionable insights from it.
It helps automate customer interactions to some extent, which is beneficial for reducing response times. However, the limitations in NLU sometimes undermine the effectiveness.
I appreciate the fast deployment and the multitude of channels it supports. It integrates well with our existing platforms.
While the tool is effective, I believe its NLU can be improved to handle more complex customer queries.
It significantly speeds up customer support by automating responses to frequently asked questions, which has led to greater customer satisfaction.