Sendbird
4.18
0
Sendbird enhances digital interactions with messaging APIs, offering chat, video, AI chatbots, and business messaging.
Sendbird Reviews
4.18
Based on 11 reviews
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Mateo Silva
January 8, 2025
What do you like most about using Sendbird?
The integration of multimedia sharing within chats is quite impressive and useful.
What do you dislike most about using Sendbird?
The user interface could be more user-friendly; it's not as intuitive as I hoped.
What problems does Sendbird help you solve, and how does this benefit you?
It centralizes our messaging, but the learning curve can be a barrier for new users.
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Amara Nguyen
December 26, 2024
What do you like most about using Sendbird?
Its API is very intuitive, making integration into our existing systems quite straightforward.
What do you dislike most about using Sendbird?
I would appreciate more detailed documentation for some of the advanced features.
What problems does Sendbird help you solve, and how does this benefit you?
It significantly reduces friction in customer communications, which has improved our customer satisfaction ratings.
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Min-jun Lee
December 25, 2024
What do you like most about using Sendbird?
The offline messaging feature is a lifesaver for our team that works across different time zones.
What do you dislike most about using Sendbird?
Sometimes the message search function can be slow, especially with a high volume of messages.
What problems does Sendbird help you solve, and how does this benefit you?
It allows us to manage customer interactions smoothly, which enhances our overall efficiency.
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Aiden Brown
December 24, 2024
What do you like most about using Sendbird?
The high message deliverability is impressive, ensuring our communications reach users effectively.
What do you dislike most about using Sendbird?
I would love to see improved analytics features to better track user engagement.
What problems does Sendbird help you solve, and how does this benefit you?
It helps in fostering authentic conversations with customers, ultimately boosting our brand image.
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Sofia Patel
December 15, 2024
What do you like most about using Sendbird?
The chat and video integration works seamlessly, allowing for quick transitions between text and video calls.
What do you dislike most about using Sendbird?
I wish the AI chatbot feature was more advanced; it sometimes struggles with complex queries.
What problems does Sendbird help you solve, and how does this benefit you?
It helps in managing user interactions efficiently, but there's still room for improvement in the AI capabilities.
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Elena Vega
December 14, 2024
What do you like most about using Sendbird?
The chat and video feature integration is fantastic and allows for seamless communication.
What do you dislike most about using Sendbird?
The setup process could be a bit smoother. It took me a while to get everything configured properly.
What problems does Sendbird help you solve, and how does this benefit you?
It allows us to handle customer inquiries more efficiently, which improves our service delivery.
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Nina Zhang
December 7, 2024
What do you like most about using Sendbird?
The ability to moderate conversations effectively ensures a safe environment for users.
What do you dislike most about using Sendbird?
I think it could benefit from more templates for structured messages.
What problems does Sendbird help you solve, and how does this benefit you?
It allows us to maintain high-quality interactions with our customers, which is essential for our business.
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Darius Huang
December 2, 2024
What do you like most about using Sendbird?
I really appreciate the extensive features like message translation and structured messages. It allows for effective communication across diverse teams.
What do you dislike most about using Sendbird?
The interface can feel a bit overwhelming at first; there's a lot going on, and it takes time to get used to.
What problems does Sendbird help you solve, and how does this benefit you?
Sendbird helps streamline our customer communication significantly, reducing response times and improving overall satisfaction.
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Zara Khan
December 1, 2024
What do you like most about using Sendbird?
The platform's push notifications keep our team and clients engaged in real-time.
What do you dislike most about using Sendbird?
Sometimes, the response time from customer support can be slow.
What problems does Sendbird help you solve, and how does this benefit you?
It enhances our ability to connect with customers, leading to better retention rates.
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Elias Kovalenko
November 30, 2024
What do you like most about using Sendbird?
The push notifications and unread message counts keep our team on track and responsive.
What do you dislike most about using Sendbird?
It would be great if there were more customization options for the chat interface.
What problems does Sendbird help you solve, and how does this benefit you?
It enhances our customer service capabilities, allowing us to connect with users in real-time, which is invaluable.
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Liam O'Sullivan
November 20, 2024
What do you like most about using Sendbird?
The user and channel search capabilities make it easy to find the right contacts quickly.
What do you dislike most about using Sendbird?
The pricing can get a bit steep as you scale up, which is something to consider.
What problems does Sendbird help you solve, and how does this benefit you?
It helps us manage customer queries effectively, improving our response rates and customer trust.
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