Sendbird

What is Sendbird?

Sendbird is a platform that enables users to enhance their digital interactions through various features such as mentioning other users, displaying unread message counts, push notifications, file and multimedia sharing, structured messages, offline messaging, message search capabilities, user and channel search, announcements, moderation tools, message translation, and more. Sendbird focuses on improving customer communications and building connections in a digital world by providing a more personalized and authentic experience for users.

Additionally, Sendbird values customer satisfaction and sets high goals for efficiency and effectiveness while ensuring that tasks are completed with dedication. The company is driven by the mission to build connections in a digital world and believes in the power of authentic conversations over text messages.

Sendbird's communication APIs cater to various aspects of the customer journey, offering services for live chat, video, AI chatbots, and omnichannel business messaging. With a focus on enterprise-level scale, security, and compliance, Sendbird is trusted by over 4,000 apps globally and serves billions of end-users with monthly messages. Their products are designed to empower businesses with higher message deliverability, open rates, and conversion rates, supported by intuitive APIs, sample apps, tutorials, and free trials to facilitate easy adoption.

Who created Sendbird?

Sendbird was created by a team that prioritizes customer-centric values and aims to improve digital connections by offering an all-in-one communications platform. The company was launched on February 28, though the specific year is not provided in the document. Sendbird's headquarters are located in San Mateo, California, Seoul, South Korea, and Singapore. The company focuses on fostering authentic conversations over digital media to overcome the transactional and superficial nature of current digital connections.

What is Sendbird used for?

• Lead Generation
• Customer service
• Multilingual support
• Lead generation purposes
• Shopping assistance
• Legal assistance for research and drafting
• Healthcare appointment booking
• Custom chatbot interface design on Sendbird
• Custom AI chatbot creation on Sendbird's website
• Insights provided by Sendbird's analytics for business strategies
• Improving marketing automation via AI chatbots
• Integration with Salesforce
• Legal assistance
• Custom AI chatbot design
• Custom chatbot interface creation
• Chatbot automation
• Analytical insights for business strategies

Who is Sendbird for?

• Lead generation
• Shopping Assistance
• Customer support
• Legal assistance
• Recruitment
• Healthcare Appointment Booking

How to use Sendbird?

To effectively use Sendbird, follow these steps:

1. Create a Custom Chatbot:

   • Access the Sendbird dashboard and proceed with the onboarding flow to create a custom AI chatbot.
   • Customize the chatbot's UI, design, and profile to align with your brand image and customer needs.
   • Train the chatbot with your own data for enhanced customization and relevance to your business.

2. Utilize Testing Features:

   • Before deploying your chatbot, take advantage of Sendbird's testing feature to ensure optimum performance and tailored responses.

3. Automation and Customization:

   • Benefit from features like suggested replies, custom responses, and workflows to automate chatbot interactions and streamline conversation flows.
   • Customize the chatbot widget, UI & UX, enable message streaming, typing indicators, and receive user feedback for a tailored experience.

4. Analytics for Business Insights:

   • Leverage Sendbird's analytics to analyze bot engagement, user sentiment, AI retrieval sources, message credit usage, and conversation logs for valuable insights into customer behavior.

5. Integration and Multilingual Support:

   • Integrated Sendbird with Salesforce for elevated live chat experiences and improved efficiency through AI chatbots.
   • Take advantage of Sendbird's multilingual support to cater to global audiences effectively.

6. Specific Business Functions:

   • Use Sendbird for lead generation, shopping assistance, customer service, legal research, recruitment, healthcare appointment booking, and more.

7. No-Coding Solution:

   • One of the key advantages of Sendbird is the no-code solution it offers, enabling users to create and customize chatbots without the need for coding skills.

8. Prioritize Security and Compliance:

   • Explore Sendbird's security features such as file encryption and GDPR API compliance for data protection and regulatory adherence.

By following these steps, businesses can effectively leverage Sendbird's capabilities for enhanced customer interactions, streamlined operations, and improved efficiency.