Resolve247

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Resolve247 provides instant AI-driven customer support and reduces support tickets, integrating seamlessly with existing systems.

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What is Resolve247?

Resolve247 is an AI-powered platform designed to provide immediate responses to customer queries and reduce the volume of support tickets by handling repetitive questions autonomously. The platform integrates with existing ticketing systems, offers customization options for brand consistency, and features automatic translation for multilingual support. Resolve247 can be easily set up by adding a single line of code to your website or knowledge base, ensuring a quick and hassle-free installation process. The platform also provides support during the setup process to facilitate a smooth onboarding experience. Additionally, Resolve247 offers various plans with different features to cater to different needs, such as hobby, standard, pro, and ultimate plans.

Who created Resolve247?

Resolve247 was created by LiteSpeed Technologies Inc. The platform was launched on March 3, 2024. Resolve247 is a customer support platform that uses AI-powered chatbots to provide immediate responses to customer queries. It offers various plans ranging from Hobby to Ultimate, with features like auto-refresh, historical chat audit, and white-label customization options.

What is Resolve247 used for?

24/7 Customer Support
Instant response
Knowledge base training
Website integration
Automatic repetitive question handling
Support ticket system integration
Links to relevant source material
Automatically includes manual responses
Brand customizability
Provide 24/7 high quality answers to customers
Help customers get faster answers to their questions
Save time by having AI chatbot respond to repetitive questions
Offer instant customer support
Reduce the volume of support tickets
Keep customers happy with instant and accurate responses
Customize appearance to match brand and website color scheme
Enable customers to contact directly via chat widget
Automatically translate responses into the appropriate language
Provide links to relevant parts of source material with each answer
Reduce support tickets volume
Handle repetitive customer queries effectively
Decrease the need for customers to raise support tickets
Facilitate international customer communication with automatic translation
Send human-contact messages to preferred email for significant communications
Include links to relevant source material with each response
Update knowledge base with manual responses automatically

Who is Resolve247 for?

Customer Support Representatives
Technical Support Agents
Help Desk Specialists
Customer Service Managers
Call center operators
Chat Support Agents
IT Helpdesk Professionals
Customer Support Agents
Customer service representatives
Help desk staff
Support Team Members
IT professionals
Business owners
Entrepreneurs
E-commerce Managers
Sales professionals

How to use Resolve247?

To use Resolve247, follow these steps:

Quick Start: Input some initial information to begin training your chatbot on your website or knowledge base.
Training: The chatbot is trained based on your content. This step can take a few seconds for a single URL or a few minutes for multiple URLs.
Copy & Paste: Simply copy and paste a single line of code onto your website to integrate the chatbot. This process is quick and straightforward.
Customization: Customize the chatbot's appearance to match your brand and blend with your website's color scheme.
Support: Expect ample support during setup. Assistance is provided, from adding the code snippet to answering queries.
Multilingual Support: Resolve247 can respond to queries in various languages thanks to its automatic translation feature.
Repetitive Query Handling: The AI chatbot handles repetitive customer queries autonomously, reducing the need for manual intervention.
Integration: Resolve247 integrates with your existing ticketing system, providing seamless customer support.
Cost: Choose from different pricing plans ranging from $14 to $349 per month, offering various features tailored to different business needs.
Money-back Guarantee: If dissatisfied, you can request a refund due to Resolve247's money-back guarantee.

These steps ensure a smooth onboarding process and efficient utilization of Resolve247 for 24/7 customer support.

Pros

24/7 customer support
Instant response
Knowledge base training
Website integration
Automatic repetitive question handling
Support ticket system integration
Links to relevant source material
Automatically includes manual responses
Brand customizability
Color scheme blending
Automatic translation
Option for human contact
Email preference within ticketing system
Single line code setup
Straightforward onboarding

Cons

Requires website/code integration
Training limited to own knowledgebase
Depends on existing support system
No multi-channel integration
No standalone mobile app
Repetitive question handling only
No voice recognition
Charges based on questions volume
High-tier features are expensive

Pros

Cons

24/7 customer support
Instant response
Knowledge base training
Website integration
Automatic repetitive question handling
Support ticket system integration
Links to relevant source material
Automatically includes manual responses
Brand customizability
Color scheme blending
Automatic translation
Option for human contact
Email preference within ticketing system
Single line code setup
Straightforward onboarding

Requires website/code integration
Training limited to own knowledgebase
Depends on existing support system
No multi-channel integration
No standalone mobile app
Repetitive question handling only
No voice recognition
Charges based on questions volume
High-tier features are expensive

Resolve247 Pricing and plans

Paid plans start at $59/month and include:

Up to 10,000 questions/mo
20 Chatbot Variants
Unlimited embeds!
10,000 sources (URLs)
Weekly refresh
Latest AI model included (GPT-4o)

Resolve247 FAQs

How does Resolve247 handle repetitive customer queries?: Resolve247 effectively handles repetitive customer queries by autonomously responding to these frequent questions through the AI chatbot, which is trained on your website or knowledge base to provide accurate and timely responses.

What is the purpose of the automatic translation feature in Resolve247?: The automatic translation feature in Resolve247 allows the AI chatbot to respond to customer queries in multiple languages, eliminating the need for manual translation and facilitating international customer communication.

How do I implement Resolve247 on my website or knowledge base?: Implementing Resolve247 on your website or knowledge base is a simple process that involves adding a single line of code for quick and hassle-free installation.

What kind of support can I expect during the setup process of Resolve247?: During the setup process of Resolve247, you can expect ample support to ensure a smooth onboarding experience, including assistance with adding the code snippet and other setup queries.

Can Resolve247 send human contact messages to my preferred email?: Yes, Resolve247 has the capability to send human contact messages to your preferred email, ensuring that you receive notifications for significant communications requiring human intervention.

How does Resolve247 decrease the volume of support tickets?: Resolve247 reduces support ticket volume by providing immediate responses to customer queries through AI chatbots, minimizing the need for customers to raise support tickets.

Is it required to switch my existing ticketing system to use Resolve247?: No, it is not necessary to switch your existing ticketing system to use Resolve247, as the platform complements your current support system without requiring a transition.

Can the appearance of Resolve247 match my brand and website color scheme?: Yes, Resolve247 offers customization options to tailor its appearance to match your brand identity and blend seamlessly with your website's color scheme.