PerfectBot
2.50
0
PerfectBot is an AI chatbot that automates ecommerce customer service, integrates with Gorgias, and manages inquiries efficiently.
PerfectBot Reviews
2.50
Based on 6 reviews
How would you rate PerfectBot?
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Anna Nowak
January 16, 2025
What do you like most about using PerfectBot?
The interface is user-friendly, which made setup straightforward.
What do you dislike most about using PerfectBot?
Unfortunately, it often fails to understand our specific product queries, leading to inaccurate responses.
What problems does PerfectBot help you solve, and how does this benefit you?
While it automates responses, it ultimately leads to more dissatisfaction among our customers due to constant misunderstandings.
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Ahmad Ali
January 12, 2025
What do you like most about using PerfectBot?
I like that it can learn from past tickets, which helps in handling repetitive queries.
What do you dislike most about using PerfectBot?
The bot can be slow in providing responses, especially during peak hours, which defeats the purpose of automation.
What problems does PerfectBot help you solve, and how does this benefit you?
It helps in managing a high volume of inquiries, but often requires follow-up from human agents, which can delay resolution.
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Lukas Schmidt
January 11, 2025
What do you like most about using PerfectBot?
The integration with Gorgias is seamless, which is a plus as we already use that platform for our customer service.
What do you dislike most about using PerfectBot?
The bot often struggles with complex queries, leading to customer frustration and increased manual intervention.
What problems does PerfectBot help you solve, and how does this benefit you?
It automates simple inquiries, which saves time, but it doesn't significantly reduce our operational costs as expected.
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Julia Klein
December 12, 2024
What do you like most about using PerfectBot?
The integration with the existing Gorgias system was seamless and quick.
What do you dislike most about using PerfectBot?
The bot's inability to handle nuanced questions has resulted in poor customer experiences.
What problems does PerfectBot help you solve, and how does this benefit you?
While it automates some tasks, the complexity of our product inquiries still necessitates human intervention.
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Stefan Müller
December 6, 2024
What do you like most about using PerfectBot?
It has improved our response times for common inquiries, which is great for customer satisfaction.
What do you dislike most about using PerfectBot?
It sometimes requires manual adjustments for accuracy, which can be time-consuming.
What problems does PerfectBot help you solve, and how does this benefit you?
It significantly reduces the workload for our support team, allowing them to focus on more complex issues.
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Fatima Khan
December 4, 2024
What do you like most about using PerfectBot?
I appreciate the ability to update the knowledge base easily and the way it pulls information from various sources.
What do you dislike most about using PerfectBot?
The responses can sometimes be generic and lack personalization, making it hard to connect with customers.
What problems does PerfectBot help you solve, and how does this benefit you?
It reduces the number of tickets for straightforward questions, but the lack of depth in answers can require more follow-ups.
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