PerfectBot

What is PerfectBot?

PerfectBot is an AI-powered chatbot designed to enhance ecommerce customer service by automating a large portion of customer service tickets. Its main purpose is to reduce operational costs, improve customer satisfaction, and facilitate seamless ecommerce operations.

PerfectBot integrates seamlessly with the Gorgias help desk, enhancing native features such as smart handover scenarios, activity tagging, and conversation monitoring. It works as an automation add-on for Gorgias to handle responses and boost the platform's capabilities.

PerfectBot can manage a wide variety of customer inquiries by utilizing policies and context understanding to provide accurate responses relevant to customer queries.

When a customer query is too complex for PerfectBot, it smoothly transfers the conversation to a human support team member, ensuring that more intricate issues receive the necessary attention and expertise.

To update and improve PerfectBot's knowledge base, users can utilize the built-in optimization tool called Gorgias Internal Notes. This tool allows users to regularly update and optimize the bot's knowledge base, enhancing its accuracy and performance.

PerfectBot uses multiple sources such as past customer tickets, Help Center resources, Shopify product descriptions, and brand blog posts to understand a brand's specific content and policies. This diverse range of references enables the bot to learn effectively.

Who created PerfectBot?

PerfectBot was created by PerfectBot Sp. z o.o. The company was founded in 2020 and transitioned from Google Dialogflow to GPT in 2022. PerfectBot was launched in 2023 as a Gorgias add-on. The company boasts of automating 10 million chats and delivering 300 AI agents by 2024. PerfectBot specializes in ecommerce customer service, integrates with Gorgias help desk, automates customer service tickets, and understands brand-specific content and policies.

What is PerfectBot used for?

• Improve customer satisfaction
• Specializes in ecommerce customer service
• Automates customer service tickets
• Integrates with Gorgias
• Uses past customer tickets for learning
• Uses Help Center resources for learning
• Uses Shopify product details for understanding
• Includes built-in optimization tools
• Transfers complex issues to human agents
• Includes smart handover scenarios
• Studies brand's voice and policies
• Enhances ecommerce customer service by automating a large portion of customer service tickets
• Reduces operational costs by handling common inquiries and tasks, thus saving on labor costs
• Improves customer satisfaction through quick and accurate responses
• Facilitates seamless ecommerce operations by providing a 24/7 automated service
• Handles a wide variety of inquiries and transfers complex issues to human agents when needed
• Integrates seamlessly with the Gorgias help desk, enhancing its capabilities
• Uses brand-specific content and policies to provide contextually accurate responses
• Learns from various sources like past customer tickets, Help Center resources, and Shopify product details
• Utilizes built-in optimization tools for regular updates and improvements
• Provides natural language conversations, understanding complex questions with context
• Boosts Gorgias automation features
• Cooperates with Order Management
• Replaces basic automation features
• Includes activity tagging
• Includes conversation monitoring
• Deals with wide variety of inquiries
• Natural language conversations
• Understands brand's specific content and policies
• Automate a large portion of customer service tickets
• Reduce operational costs
• Facilitate seamless ecommerce operations
• Handle a wide variety of inquiries
• Transfer complex issues to human agents when necessary
• Include smart handover scenarios
• Monitor conversations
• Study brand's voice and policies
• Provide natural language conversations
• Automate customer service tickets
• Transfer complex issues to human agents
• Include activity tagging
• Enhancing ecommerce customer service by automating a large portion of customer service tickets
• Reducing operational costs through automating customer service inquiries and tasks
• Handling a wide variety of customer inquiries by understanding policies and context
• Smoothly transferring complex issues to human agents when necessary
• Regularly updating and improving knowledge base through a built-in optimization tool
• Studying a brand's content and policies using past customer tickets, Help Center resources, Shopify product descriptions, and blogs
• Seamlessly integrating with the Gorgias help desk to enhance automation capabilities
• Enhancing customer service by providing accurate responses based on brand content and policies
• Utilizing Shopify product details to provide accurate responses about products
• Using past customer tickets to enhance responses by analyzing and learning from past inquiries

Who is PerfectBot for?

• Customer service representatives
• Ecommerce Managers
• Digital marketers
• Brand managers
• Retention Marketing Managers
• Ecommerce customer service professionals
• Online retail store owners
• Customer experience coordinators
• Ecommerce Store Owners
• Digital brand managers
• Consumer experience coordinators
• Ecommerce Customer Service Agents
• Customer Support Representatives
• Customer Support Agents
• ECommerce Professionals

How to use PerfectBot?

To use PerfectBot effectively, follow these steps:

1. Integration with Gorgias: PerfectBot seamlessly integrates with the Gorgias help desk, enhancing its automation capabilities with features like smart handover scenarios and conversation monitoring.
2. Handling Customer Queries: PerfectBot can manage various customer inquiries by understanding policies and context, providing accurate responses tailored to specific queries.
3. Complex Queries: When faced with complex queries, PerfectBot smoothly transfers the conversation to human agents for appropriate handling.
4. Knowledge Base Optimization: Users can update and enhance PerfectBot's knowledge base using the Gorgias Internal Notes tool for regular improvements.
5. Learning Sources: PerfectBot learns from past customer tickets, Help Center resources, Shopify product details, and company blogs to understand brand content and policies.
6. Operational Cost Reduction: By automating a significant portion of customer service tickets, PerfectBot helps reduce operational costs by handling common inquiries and tasks.
7. 24/7 Availability: PerfectBot can operate around the clock, resolving 50-70% of customer issues and allowing human agents to focus on high-value conversations.
8. Seamless Conversation Management: The tool's capability to smoothly transfer complex cases and monitor conversations ensures excellent customer service regardless of issue complexity.
9. Human-Agent Cooperation: PerfectBot is designed to work in cooperation with human agents, handling simpler tasks and enhancing operational efficiency.
10. Continuous Improvement: Utilize the built-in optimization tools, track metrics, and regularly update the bot's knowledge base for ongoing enhancements.