Opencopilot

What is Opencopilot?

Opencopilot is an AI-powered customer support platform that offers various features such as achieving record-breaking response times, handling complex support issues, providing support in multiple languages, allowing for human handoff when necessary, offering developer-friendly customization options, and ensuring data security through encryption and AI debug mode. It can operate via phone, web, WhatsApp, and email, handling tasks equivalent to 100 human agents. Additionally, OpenCopilot is a free and open-source tool under the MIT license that enables the creation of AI copilots for SaaS products, supporting OpenAPI standards.

Who created Opencopilot?

Opencopilot was founded by Adriaan Mol, who is also the founder of Mollie & MessageBird, along with Dafeng Guo of Strikingly. The company is known for its AI-powered customer support platform offering record-breaking response times, support in over 100 languages, and the ability to resolve complex issues like a human agent. Opencopilot prioritizes open-source practices, with over 10,000 GitHub stars and a commitment to high-quality support and developer-friendly tools.

What is Opencopilot used for?

• Email Support with AI
• Achieve record-breaking response times on your support emails with AI
• Solve complex issues just like a human agent would on any system
• Support in any language (supports more than 100 languages)
• Human handoff for passing the most important issues to real agents
• One inbox for managing support on the web, phone, and email
• No waiting times for customers to get support 24/7
• Developer-friendly features with complete control over style, APIs, debug mode, and documentation
• Safe by design with features like AI debug mode, audit logs, and secrets encryption
• Open source with over 10K GitHub stars and support for more than 25 sources of information

Who is Opencopilot for?

• Customer Support Agents
• Developers

How to use Opencopilot?

To use Opencopilot, follow these steps:

1. Understanding Opencopilot: Opencopilot is an AI customer support platform that can handle support via phone, web, WhatsApp, and email, equivalent to the work of 100 human agents.

2. OpenCopilot Introduction: OpenCopilot is a free and open-source tool that lets you create AI copilots for your SaaS product. These copilots can communicate with underlying APIs and perform necessary calls, supporting OpenAPI standards.

3. Features:

   • Record-breaking Response Times: Achieve fast response times with AI support.
   • Multi-Language Support: Available in over 100 languages.
   • Human Handoff: Critical issues are transferred to real agents.
   • One Inbox Management: Easily manage support across different channels.
   • Developer Friendly: Offers control over style, APIs, and documentation.
   • 24/7 Support: Provides immediate assistance to customers.
   • AI Debug Mode: Allows debugging of AI actions.
   • Audit Logs: Logs every AI action for auditing purposes.
   • AI Customization: Control AI themes and character with prompts.
   • BYOK: Bring your own LLM's keys for data control.
   • Topics Customization: Define topics where AI should not intervene.

4. Recent Launches:

   • Cmdk with AI: Allows creating a custom AI-powered CmdK widget for product automation.
   • OpenCopilot v2: Integration of Text/Voice AI Assistant and Workflow Automation.
   • Other Launches: Explore more details on recent launches in the OpenCopilot ecosystem.

By following these steps, you can effectively utilize Opencopilot for AI-powered customer support and product automation.