Nextiva

What is Nextiva?

Nextiva is a digital platform designed to streamline business communication by centralizing various forms of interaction such as voice and video calls, chat, social media interactions, and email. It helps maintain a cohesive business communication agenda by unifying all these communication channels into one platform, making all conversations easily accessible in a single location. Nextiva supports voice and video calls, chat, and social media interactions, contributing to improved customer service through personalized responses and efficient communication management. It facilitates tracking the history of customer conversations and offers benefits like streamlined communication processes and improved customer satisfaction. Nextiva stands out for its ability to centralize customer communication, unify business communication across different platforms, and provide diverse communication options to cater to modern business needs.

Who created Nextiva?

Nextiva was created by Thomas Gorny. The company was launched on January 27, 2024. Nextiva provides a comprehensive digital platform that centralizes business communication, including voice and video calls, chat, social media interactions, and emails, to streamline interactions and enhance customer service and satisfaction.

What is Nextiva used for?

• Social Media engagement
• For startups
• For small teams
• For growing teams
• For sales & service teams
• Centralizes business communication
• Streamlines customer interaction
• Offers diverse communication options
• Enhances customer satisfaction
• Improves customer service
• Supports multi-channel engagement
• Startups - Omnichannel digital customer sales & service to connect and engage with customers on preferred channels
• Small teams - Connect and engage with customers through digital, voice, video, and SMS, with AI-powered voicemail transcription
• Growing teams - Create customer experiences across all channels, chatbot, and inbound call center
• Sales & service teams - Comprehensive tools for successful sales and service operations, including advanced routing with an interactive voice bot
• Features voice and video calls
• Includes chat function
• Email communication integrated
• Startups: Omnichannel digital customer sales & service
• Small teams: Connect and engage with customers on digital, voice, video, and SMS
• Growing teams: Create amazing customer experiences across all channels including chatbot and an inbound call center
• Sales & service teams: Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company
• Startups: Omnichannel digital customer sales & service to connect and engage with customers on preferred channels, track social engagement, and customer reviews
• Small teams: Connect and engage with customers through digital, voice, video, and SMS, never missing interactions with AI-powered voicemail transcription
• Growing teams: Create exceptional customer experiences across all channels, including chatbot and inbound call center, integrating Nextiva voice service with MS Teams and gaining insights through advanced reporting
• Sales & service teams: Provide everything needed to effectively run sales & service operations, such as advanced routing with an interactive voice bot, agent skills-based routing, data dips, and supervisor assist

Who is Nextiva for?

• Startups
• Small Teams
• Growing teams
• Sales & service teams

How to use Nextiva?

To use Nextiva effectively, follow these steps:

1. Centralize Communication: Utilize Nextiva to centralize all communication channels including voice and video calls, chat, social media interactions, and emails.

2. Customer Conversations: Access a single platform on Nextiva to record and track interactions across various channels, ensuring all conversations are easily accessible.

3. Key Features: Explore Nextiva's key features such as unified communication, tracking customer conversations, voice and video call support, chat functions, and social media integration.

4. Improving Customer Service: Leverage Nextiva to track customer conversation history which assists in providing personalized and informed responses, ultimately enhancing customer satisfaction.

5. Communication Management: Benefit from Nextiva's efficient management system that brings together diverse forms of communication like voice calls, video calls, email, chat, and social media interactions.

6. Business Benefits: Implement Nextiva to streamline communication processes, manage customer interactions efficiently, improve service quality, and enhance overall customer satisfaction.

7. Multi-channel Communication: Unify business communication across different platforms by integrating voice calls, video calls, chat, email, and social media interactions in a single interface.

8. Consistent Customer Experience: Provide a consistent and streamlined customer experience by simplifying business communication and maintaining a unified front in customer interactions.

9. Personalized Responses: Utilize Nextiva to offer personalized and informed responses by maintaining a history of all conversations, enabling better understanding of customer needs.

10. Multi-channel Platform: Benefit from Nextiva's multi-channel communication platform which integrates various communication forms and manages them centrally.

By following these steps, you can effectively use Nextiva to streamline communication processes, enhance customer service, and improve overall business efficiency.