Nextiva
4.38
0
Nextiva centralizes voice calls, video calls, chat, social media, and email for efficient business communication.
Nextiva Reviews
4.38
Based on 13 reviews
How would you rate Nextiva?
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Jamal Al-Farsi
January 14, 2025
What do you like most about using Nextiva?
I appreciate the multiple communication options available on Nextiva; it caters to various customer preferences.
What do you dislike most about using Nextiva?
The system can be sluggish at times, particularly when handling high volumes of calls, which can lead to frustration.
What problems does Nextiva help you solve, and how does this benefit you?
Nextiva helps us centralize our communication, but the performance issues need addressing for a smoother experience.
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David Okoro
January 14, 2025
What do you like most about using Nextiva?
The all-in-one platform is a game-changer for our business, allowing us to streamline our communication effortlessly.
What do you dislike most about using Nextiva?
The initial setup was a bit time-consuming, but once we got through it, everything has run smoothly.
What problems does Nextiva help you solve, and how does this benefit you?
Nextiva helps us keep all customer interactions in one place, which is crucial for tracking and improving our service.
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Ethan Becker
January 9, 2025
What do you like most about using Nextiva?
I appreciate how Nextiva centralizes all our communication channels. Having voice calls, video calls, chats, and social media interactions in one place really boosts our team's efficiency.
What do you dislike most about using Nextiva?
The interface could be more intuitive. Sometimes it feels cluttered, especially when trying to juggle multiple conversations at once.
What problems does Nextiva help you solve, and how does this benefit you?
Nextiva helps us keep track of customer interactions, which greatly enhances our customer service. We can reference previous conversations easily, allowing for more personalized responses.
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Tariq Khan
January 6, 2025
What do you like most about using Nextiva?
Nextiva's video conferencing features are reliable and high-quality, which is essential for our client meetings.
What do you dislike most about using Nextiva?
I wish there were more customizable features for alerts and notifications.
What problems does Nextiva help you solve, and how does this benefit you?
Nextiva has helped us unify our customer communication channels, making it easy to access previous interactions and ensuring consistent service.
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Liam Davis
January 4, 2025
What do you like most about using Nextiva?
The ability to monitor customer interactions in real-time is fantastic. It allows us to respond promptly to any issues.
What do you dislike most about using Nextiva?
The price can be a bit steep, especially for a small business, but the quality of service justifies it.
What problems does Nextiva help you solve, and how does this benefit you?
Nextiva has streamlined our communication process, resulting in faster response times and improved customer satisfaction.
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Amina Bashir
January 4, 2025
What do you like most about using Nextiva?
Nextiva's customer support is very helpful and responsive, which is great when we run into issues.
What do you dislike most about using Nextiva?
Occasionally, the platform lags during peak hours, which can be frustrating.
What problems does Nextiva help you solve, and how does this benefit you?
Nextiva helps keep our communication organized, which is vital for our business to maintain efficiency.
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Arjun Patel
January 4, 2025
What do you like most about using Nextiva?
Nextiva's customer support is incredibly responsive. They helped us set up the platform and answered all our questions promptly.
What do you dislike most about using Nextiva?
The pricing can be a bit high for smaller businesses, but the features justify the cost.
What problems does Nextiva help you solve, and how does this benefit you?
Nextiva solves our problem of fragmented communication. Now, we can easily keep track of interactions across platforms, which has strengthened our relationships with clients.
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Carlos Zamora
December 31, 2024
What do you like most about using Nextiva?
The integration with various platforms allows us to keep everything organized, which is essential for our marketing team.
What do you dislike most about using Nextiva?
The learning curve was a bit steep for some of our team members, but training helped address this issue.
What problems does Nextiva help you solve, and how does this benefit you?
Nextiva has streamlined our communication, ensuring that we never miss an important client message, which is vital for our business.
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Isabella Kovacevic
December 24, 2024
What do you like most about using Nextiva?
I love how Nextiva combines all communication channels. It allows for a more cohesive workflow among our team.
What do you dislike most about using Nextiva?
There are occasional bugs that need fixing; they can disrupt the user experience from time to time.
What problems does Nextiva help you solve, and how does this benefit you?
Nextiva has made it easier for us to manage customer queries, which has led to an increase in client retention.
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Lina Morales
December 19, 2024
What do you like most about using Nextiva?
I love the integration with social media. It's so easy to manage our customer inquiries from various platforms all in one place.
What do you dislike most about using Nextiva?
Sometimes, the notifications can be overwhelming, especially when there are multiple chats happening at once.
What problems does Nextiva help you solve, and how does this benefit you?
Nextiva helps us maintain organized communication with clients, which is vital for our customer service team to respond efficiently.
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Keira O'Sullivan
December 12, 2024
What do you like most about using Nextiva?
I really like the chat function. It allows us to communicate quickly with team members without interrupting calls.
What do you dislike most about using Nextiva?
The mobile app can be a bit glitchy at times, making it frustrating to use when I'm on the go.
What problems does Nextiva help you solve, and how does this benefit you?
Nextiva has significantly improved our internal communication, helping us respond to client queries faster and more effectively.
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Maya Singh
December 5, 2024
What do you like most about using Nextiva?
The ability to track customer interactions across various channels is incredibly helpful. It makes our follow-ups much more effective.
What do you dislike most about using Nextiva?
I find the mobile version less user-friendly than the desktop version, which can be a drawback when I need to access it on the go.
What problems does Nextiva help you solve, and how does this benefit you?
Nextiva helps us manage our customer service inquiries more effectively, which has led to higher satisfaction rates among our clients.
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Sophia Nguyen
November 19, 2024
What do you like most about using Nextiva?
The versatility of Nextiva is fantastic! It allows seamless integration between voice, video, and chat, which is crucial for our remote team.
What do you dislike most about using Nextiva?
I occasionally experience lag during video calls, which can disrupt meetings. I hope this gets resolved soon.
What problems does Nextiva help you solve, and how does this benefit you?
Nextiva really simplifies our communication processes. By having everything in one platform, our response times have improved significantly, leading to increased customer satisfaction.
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