Netomi
4.31
0
Netomi provides an AI-driven platform for automated customer service, enhancing satisfaction and reducing support costs.
Netomi Reviews
4.31
Based on 13 reviews
How would you rate Netomi?
What’s your thought?
Nina Morris
January 9, 2025
What do you like most about using Netomi?
The ability to analyze customer interactions in real-time has been invaluable for our strategy adjustments.
What do you dislike most about using Netomi?
There are still some gaps in the AI's knowledge base that can lead to inaccurate responses.
What problems does Netomi help you solve, and how does this benefit you?
It allows us to provide 24/7 support without the need for a large team, which saves us money.
How would you rate Netomi?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Dante Giordano
January 4, 2025
What do you like most about using Netomi?
The generative AI feature is a standout. It allows for creative responses that feel less robotic.
What do you dislike most about using Netomi?
I would like to see more customizable templates for responses.
What problems does Netomi help you solve, and how does this benefit you?
It helps us engage customers in a more meaningful way, which has resulted in better retention rates.
How would you rate Netomi?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Leila Moussali
January 1, 2025
What do you like most about using Netomi?
The response time for simple queries is fantastic. It significantly enhances our customer experience.
What do you dislike most about using Netomi?
The AI can struggle with more complex requests, leading to customer frustration. We often have to step in.
What problems does Netomi help you solve, and how does this benefit you?
It helps us manage customer inquiries more efficiently, but we still need a robust human backup for complex issues.
How would you rate Netomi?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Anaya Kumar
January 1, 2025
What do you like most about using Netomi?
I appreciate the integration capabilities of Netomi with various communication channels. It allowed us to streamline our customer service processes across email, chat, and SMS.
What do you dislike most about using Netomi?
The learning curve was a bit steep for my team. Initial training sessions took longer than expected, which delayed our deployment.
What problems does Netomi help you solve, and how does this benefit you?
Netomi helps us handle a high volume of customer inquiries, which reduces the workload on our support agents. This means they can focus on more complex issues, ultimately improving our service quality.
How would you rate Netomi?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Khalid Ben Salah
December 26, 2024
What do you like most about using Netomi?
I appreciate the emotional intelligence built into the AI. It makes customer interactions feel more personal.
What do you dislike most about using Netomi?
Occasionally, it misinterprets slang or colloquialisms, but it's improving over time.
What problems does Netomi help you solve, and how does this benefit you?
Netomi allows us to scale our customer support without a proportional increase in costs, which is vital for our growth.
How would you rate Netomi?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Maya Chopra
December 25, 2024
What do you like most about using Netomi?
I love that it allows for emotional and empathetic conversations. Our customers feel heard, which is important for brand loyalty.
What do you dislike most about using Netomi?
The initial setup was more complicated than anticipated, but once it was up and running, it was worth it.
What problems does Netomi help you solve, and how does this benefit you?
Netomi helps us maintain a high resolution rate for customer issues, thereby reducing the number of escalations to human agents.
How would you rate Netomi?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Julian Nguyen
December 17, 2024
What do you like most about using Netomi?
I like the comprehensive analytics dashboard that helps us track customer satisfaction rates.
What do you dislike most about using Netomi?
The setup can be time-consuming, which can delay implementation for teams on tight schedules.
What problems does Netomi help you solve, and how does this benefit you?
It helps us manage repetitive inquiries efficiently, allowing our human agents to focus on more pressing issues.
How would you rate Netomi?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Farhan Mansoor
December 17, 2024
What do you like most about using Netomi?
The platform is user-friendly and provides detailed analytics, allowing us to track performance metrics easily.
What do you dislike most about using Netomi?
Sometimes it takes a while for updates or new features to roll out, which can be a bit frustrating.
What problems does Netomi help you solve, and how does this benefit you?
It enables us to reduce our support costs significantly while maintaining high customer satisfaction rates.
How would you rate Netomi?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Zara El Amrani
December 16, 2024
What do you like most about using Netomi?
The platform's ability to integrate with different back-end systems has been a game changer for us, allowing for seamless workflows.
What do you dislike most about using Netomi?
There are occasional bugs, especially during high-traffic periods, which can be frustrating.
What problems does Netomi help you solve, and how does this benefit you?
It has helped us automate many repetitive inquiries, freeing up our support team to tackle more complex customer issues.
How would you rate Netomi?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Jasper Thompson
December 14, 2024
What do you like most about using Netomi?
The AI's ability to learn from previous interactions is impressive. It continuously improves with every customer interaction.
What do you dislike most about using Netomi?
I wish there were more customization options for the AI responses to better align with our brand voice.
What problems does Netomi help you solve, and how does this benefit you?
Netomi enables us to handle peak times without additional staffing costs, maintaining efficiency and customer satisfaction.
How would you rate Netomi?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Ravi Singh
December 3, 2024
What do you like most about using Netomi?
The AI-driven responses are quite intuitive, and they often provide accurate answers to customer queries without needing human intervention.
What do you dislike most about using Netomi?
Sometimes, the AI doesn't understand the context of certain queries, leading to less satisfactory responses for customers.
What problems does Netomi help you solve, and how does this benefit you?
Netomi significantly reduces our response times, which enhances customer satisfaction. Fast responses are critical in our eCommerce sector.
How would you rate Netomi?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Amira Khan
November 24, 2024
What do you like most about using Netomi?
The seamless integration with our existing systems has greatly improved our operational efficiency.
What do you dislike most about using Netomi?
There are moments when the AI can be repetitive in responses, which doesn't always feel authentic.
What problems does Netomi help you solve, and how does this benefit you?
It helps us in managing high volumes of customer queries, especially during sales events, without compromising on quality.
How would you rate Netomi?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Isabella Martinez
November 20, 2024
What do you like most about using Netomi?
The AI is designed to handle emotional conversations well, which is crucial for our brand.
What do you dislike most about using Netomi?
Occasionally, it can misinterpret customer intent, leading to less effective responses.
What problems does Netomi help you solve, and how does this benefit you?
Netomi allows us to provide quick resolutions to customer issues, which has drastically improved our customer satisfaction scores.
How would you rate Netomi?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Netomi alternatives
