Netomi
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Netomi provides an AI-driven platform for automated customer service, enhancing satisfaction and reducing support costs.
What is Netomi?
Netomi is a company that offers a conversational AI platform for customer service support. It provides automated customer service solutions that aim to improve customer satisfaction, reduce support costs, and enhance brand safety and security. Netomi's platform integrates seamlessly with various communication channels such as email, messaging, web chat, SMS, search, and voice. The company focuses on empowering both customers and agents through proactive and automated customer care, with the goal of delivering emotional, empathetic, and intuitive conversations that align with the brand image. Netomi's approach involves leveraging AI technology alongside human resources to create engaging customer experiences.
Netomi's platform boasts features such as Sanctioned Generative AI, which merges generative technology with language models to handle customer inquiries safely. The company emphasizes its ability to boost support team capacity, achieve high resolution rates, and reduce support costs significantly. Industries served by Netomi include eCommerce, Entertainment, Fintech, SaaS, Telecommunications, and Travel & Hospitality. The platform is designed to be easily configurable and manageable, enabling businesses to integrate backend systems, build workflows, and train on existing knowledge bases efficiently.
Who created Netomi?
Netomi was created by Puneet Mehta, who is the Founder and CEO of the company. Netomi, formerly known as msg.ai, evolved into its current form in 2015. The name "Netomi" is a combination of three words - Net, Om, and I, symbolizing the sum of their AI technology, connecting with what is fundamental to their clients, and bringing out the best for their customers. Netomi is a market leader in AI-first customer experience, enabling companies to engage with customers through emotional, empathetic, and intuitive conversations while staying on brand.
What is Netomi used for?
- Boost in support team capacity
- Resolution rate improvement
- Reduction in support costs
- Automated Customer Care
- Empowered Customers and Agents
- Seamless integration within CX stack
- Easy configuration and management
- Proactive customer service and automated support
- Boosting support team efficiency
- Maintaining brand safety and security through Generative AI
- Seamless Tech Stack Integration
- Easy Config & Management
- Automated Customer Care: Proactively addresses support needs while reducing resolution time
- Empowered Customers and Agents: Offers tools for automatic resolution and complex request assistance
- Seamless Tech Stack Integration: Integrates with existing systems without the need for stack changes
- Easy Config & Management: Netomi's interface allows simple backend integration and workflow creation
- 90% resolution rate
Who is Netomi for?
- Ecommerce
- Entertainment
- Fintech
- SaaS
- Telecommunications
- Travel & Hospitality
How to use Netomi?
To use Netomi effectively, follow these steps:
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Understand Netomi's Value: Netomi's AI-enhanced services aim to reduce wait times for customers, decrease repetitive tasks for employees, and enhance brand loyalty for both customers and employees.
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Explore Features: Netomi offers tools like Sanctioned Generative AI, Automated Customer Care, and Seamless Tech Stack Integration to boost support team capacity by up to 50X, achieve a 90% resolution rate, and reduce support costs by 50%.
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Industries Supported: Netomi caters to various industries including eCommerce, Entertainment, Fintech, SaaS, Telecommunications, and Travel & Hospitality.
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Integration and Configuration: Netomi can be easily integrated with existing systems without the need for major changes. It seamlessly integrates with email, messaging, web chat, in-app chat, SMS, search, voice, and existing CRM and agent desks.
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Ease of Configuration and Management: The platform provides an intuitive interface for easy backend integration, workflow creation, and training on existing knowledge bases.
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Enhance Customer Support: Utilize Netomi's AI to swiftly respond to customer needs, automatically resolve over 80% of inquiries, improve customer satisfaction, and reduce support costs.
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Sanctioned Generative AI: Netomi's use of Sanctioned Generative AI ensures safe and efficient responses to customer queries while safeguarding brand safety and security.
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Free Demo: If interested, access a demo of Netomi by visiting their website and get a firsthand experience of how the platform can transform customer service processes.
By following these steps, users can harness the power of Netomi to streamline customer support, enhance customer satisfaction, and optimize operational efficiency across various industries.
Pros
- Maintains brand safety and security through Sanctioned Generative AI
- Allows simple backend integration and workflow creation.
- Enables quick response to customer needs with intent and sentiment extraction within seconds.
- Automatically resolves over 80% of customer service inquiries.
- Decreases resolution time, increases customer satisfaction, and reduces support costs.
- Offers simple interface for configuration and management.
- Fully integrates with various channels such as email, messaging, web chat, in-app chat, SMS, search, voice, as well as existing CRM and agent desks.
- Boosts support team capacity by up to 50X
- Achieves a 90% resolution rate
- Helps reduce support costs by 50%
Cons
- No specific cons or missing features mentioned in the available documents.
Netomi FAQs
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How does Netomi AI improve customer support?
- Netomi AI helps streamline customer support by responding to customer needs swiftly, with an intent to automatically resolve over 80% of inquiries, thereby improving customer satisfaction and reducing support costs.
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What role does Sanctioned Generative AI play in Netomi?
- Netomi utilizes Sanctioned Generative AI to safely and efficiently respond to more customer queries while ensuring brand safety and security.
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What industries does Netomi cater to?
- Netomi supports a range of industries including eCommerce, Entertainment, Fintech, SaaS, Telecommunications, and Travel & Hospitality.
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What channels can Netomi integrate with?
- Netomi AI is fully integrated and can work across various channels such as email, messaging, web chat, in-app chat, SMS, search, voice, as well as seamlessly with existing CRM and agent desks.
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Is Netomi easy to configure and manage?
- The platform can be easily configured and managed through a simple interface that allows integration with backend systems, building workflows, and training on existing knowledge bases.
Get started with Netomi
Netomi reviews
Anaya Kumar
January 1, 2025
What do you like most about using Netomi?
I appreciate the integration capabilities of Netomi with various communication channels. It allowed us to streamline our customer service processes across email, chat, and SMS.
What do you dislike most about using Netomi?
The learning curve was a bit steep for my team. Initial training sessions took longer than expected, which delayed our deployment.
What problems does Netomi help you solve, and how does this benefit you?
Netomi helps us handle a high volume of customer inquiries, which reduces the workload on our support agents. This means they can focus on more complex issues, ultimately improving our service quality.
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Ravi Singh
December 3, 2024
What do you like most about using Netomi?
The AI-driven responses are quite intuitive, and they often provide accurate answers to customer queries without needing human intervention.
What do you dislike most about using Netomi?
Sometimes, the AI doesn't understand the context of certain queries, leading to less satisfactory responses for customers.
What problems does Netomi help you solve, and how does this benefit you?
Netomi significantly reduces our response times, which enhances customer satisfaction. Fast responses are critical in our eCommerce sector.
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Maya Chopra
December 25, 2024
What do you like most about using Netomi?
I love that it allows for emotional and empathetic conversations. Our customers feel heard, which is important for brand loyalty.
What do you dislike most about using Netomi?
The initial setup was more complicated than anticipated, but once it was up and running, it was worth it.
What problems does Netomi help you solve, and how does this benefit you?
Netomi helps us maintain a high resolution rate for customer issues, thereby reducing the number of escalations to human agents.
How would you rate Netomi?
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