Mottle
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Mottle creates custom chatbots for automating customer support on websites and popular chat platforms.
What is Mottle?
Mottle is a chatbot creation tool that assists businesses in automating customer support operations by allowing users to build custom chatbots. These chatbots can address various customer queries efficiently, such as product expert bots and customer service bots. Mottle offers features like embedding chatbots on websites, integration with platforms like Slack, Microsoft Teams, or Facebook Messenger, and a user-friendly interface to enhance customer support, save time, and reduce operational costs.
To create a human-readable description of Mottle:
"Mottle is like a virtual assistant for your business, designed to streamline customer support tasks. It helps you create personalized chatbots that can quickly respond to customer inquiries. These chatbots, whether specialists in your products or dedicated to customer service, work seamlessly on your website or within popular platforms like Slack and Facebook Messenger. With its intuitive interface and comprehensive capabilities, Mottle is a valuable tool for enhancing customer support experiences, optimizing workflow efficiency, and cutting operational expenses."
Who created Mottle?
Mottle was created by an undisclosed team mentioned in the documents. The company behind Mottle focuses on providing a chatbot creation tool to help businesses streamline customer support operations. With a user-friendly interface and features like document-based chatbot responses, Mottle aims to enhance customer service experiences and operational efficiency for businesses of various sizes.
What is Mottle used for?
- Reducing operational costs
- Embedding chatbots on websites
- Improve customer support experience
- Building custom chatbots
- Improving customer support experience
- FAQ bot
- Customer support bot
- Expert bot on a particular topic
- Bot that reads your journal and answers questions
- Knowledge chatbot
- Product expert bot
- Bot integrated with Slack
- Bot integrated with Microsoft Teams
- Bot integrated with Facebook Messenger
- Bot for automating customer support operations
- Saving time
- Journal-reading bot
- Chatbot for automating customer support operations
- Product expert bot creation
- Integrating chatbots with platforms like Slack, Microsoft Teams, or Facebook Messenger
- Saving time and reducing operational costs
- Expert on a particular topic bot
- Journal bot
- Automate customer support operations
- Efficiently address various customer queries
- Save time and reduce operational costs
- Automating customer support operations
- Building custom chatbots using existing documentation
- Creating product expert bots
- Developing customer service bots
- Bot that reads your journal and answers questions as you
- Bot to automate customer support operations
- Chatbot for improving customer support experience
- Chatbot for saving time in customer support
- Bot for reducing operational costs
- Addressing various customer queries efficiently
Who is Mottle for?
- Customer support
- Product expert
- Customer Service
- Customer Support Representatives
- Knowledge workers
- Small Business Owners
- Customer service agents
- Chatbot developers
- Businesses in automating customer support operations
- Customer support experience
- Customer support bots
- Businesses
- Business owners
- Product experts
- Journal writers
How to use Mottle?
To use Mottle, follow these steps:
- Sign Up: Create a free account on Mottle to get started.
- Bot Creation: Build your custom chatbot by utilizing your existing documentation to address customer queries effectively. You can create different types of chatbots like product expert bots or customer service bots as per your business needs.
- Integration: Embed the chatbots on your website or integrate them with platforms such as Slack, Microsoft Teams, or Facebook Messenger.
- Features: Explore the top features including uploading various file types, live query viewer and debugger, embedding on HTML websites, API and Zapier integration, and a free account for testing purposes.
- FAQs: Understand the pricing structure, capabilities of Mottle (building knowledge chatbots), conditions of the free account (up to 500 snippets), the need for an OpenAI API Key, and data visibility to OpenAI.
- Pricing Plans: Choose from various pricing plans based on your business requirements, ranging from a Hobby plan to a Business plan.
- No Code Implementation: Start building your bot without any coding or hosting worries, and benefit from easy debugging features.
- Multilingual Support: Ensure seamless language support for your diverse customer base.
- Get Started: Visit the Mottle website, explore the documentation for troubleshooting and bot ideas, and initiate the bot-building process.
- Test It Out: Begin building your bot today with a free trial, and scale up as needed.
By following these steps, you can effectively utilize Mottle to automate customer support operations and enhance your overall customer experience.
Pros
- Upload many different file types: .pdf, .doc, .pptx, etc
- Live query viewer and debugger
- Embed on HTML website
- API & Zapier integration
- Free account for testing purposes
- 1. Upload many different file types: .pdf, .doc, .pptx, etc
- 2. Live query viewer and debugger
- 3. Embed on HTML website
- 4. API & Zapier integration
- 5. Free account for testing purposes
Cons
- May require an OpenAI API Key for certain advanced features
- Value for money compared to their price point
- Some missing features compared to other AI tools in the industry
- Unused query credits do not roll into the following month
- Documents uploaded are visible to OpenAI
- Advanced features may require an OpenAI API Key
Mottle Pricing and plans
Paid plans start at $19.95/month and include:
- Up to 2 bots
- 30 mins of implementation consulting (when paid annually)
- Up to 4,000 snippets per bot
- Up to 4,000 queries per month (across all bots)
- Zapier Integration
- API Access
- Website embed widget
- Email support
Mottle FAQs
-
How much does it cost?
- You can start for free and then upgrade to our paid plans once you're ready.
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What can I build with Mottle?
- You can use Mottle to build any kind of knowledge chatbot. For example, an FAQ bot, a customer support bot, a bot that's an expert on a particular topic, or even a bot that reads your journal and can answer questions as though it's you.
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What are the conditions of the free account?
- You can create a bot with up to 500 snippets. If you don't use your bot within any 7-day period, it will be automatically deleted.
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Do I need an OpenAI API Key?
- No. However, you have the option of providing one, and certain advanced features may require it.
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Will OpenAI see my documents?
- Yes. OpenAI will see all the documents you upload to Mottle as we use their embedding and completion APIs to generate the bot responses.
Get started with Mottle
Mottle reviews
Arjun Mehta
March 5, 2025
What do you like most about using Mottle?
I love how easy it is to create custom chatbots without needing extensive coding knowledge. The user-friendly interface allows me to design bots that perfectly fit our customer service needs.
What do you dislike most about using Mottle?
Sometimes the integration with other platforms like Slack can be a bit tricky, requiring multiple attempts to get it right, but it's a minor inconvenience overall.
What problems does Mottle help you solve, and how does this benefit you?
Mottle helps automate repetitive customer inquiries, freeing up our support team to handle more complex issues. This has significantly reduced our response times and improved customer satisfaction.
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Sofia Kovalenko
January 11, 2025
What do you like most about using Mottle?
The customization options are fantastic! I can create specialized bots that cater to specific product queries, which has improved our support efficiency.
What do you dislike most about using Mottle?
I wish there were more templates available to kickstart the bot creation process, but the flexibility to create from scratch is still a huge plus.
What problems does Mottle help you solve, and how does this benefit you?
Mottle allows us to provide 24/7 support to our customers. This means we can address inquiries at any time, leading to higher customer retention rates.
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Liam O'Sullivan
January 28, 2025
What do you like most about using Mottle?
The analytics feature is a game changer. It provides insights into customer interactions, helping us refine our chatbot responses and improve user experience.
What do you dislike most about using Mottle?
The initial setup took longer than I expected, but once everything was in place, the bots performed flawlessly.
What problems does Mottle help you solve, and how does this benefit you?
Mottle allows us to handle a higher volume of customer inquiries without additional staff. This has significantly lowered our operational costs.
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