Mendable
3.75
0
Mendable by SideGuide automates AI chatbot deployment, improving support and search functions with easy integration and security.
What is Mendable?
Mendable by SideGuide is an AI-powered chat application tool that simplifies the deployment process for businesses looking to integrate smart search functions and AI chatbots. It is designed to automatically answer technical questions by training the AI on organization documentation, reducing the workload on teams. Mendable offers features like continuous model training, enterprise-grade security, multiple base models, and seamless integration, ensuring accurate, secure, and up-to-date chat applications. The platform supports various use cases such as documentation search, sales enablement, and product copilots.
Some key features of Mendable include:
- Role-based access control for data protection
- Secure data connectors like Google Drive, Salesforce, and Zendesk
- Bring your own key or custom model support
- Rate limiting for protection against abuse
- Over 20+ data connectors available for integration
- Customized model training through answer correction
- Editable prompts to maintain voice and format requirements
- Automatic reingestion process to keep data synced and up to date
- Ability to redirect customers to support links when the bot cannot answer questions
- Support for multiple base LLM models and continuous model training
Mendable is not open-source but offers some open-source components and integrations. The pricing for custom plans is based on different factors like use case, total usage, and custom work requirements. Mendable also provides a free plan with a limit on the number of monthly chats and offers free access to certain open-source projects upon eligibility confirmation.
Who created Mendable?
Mendable was created by the company SideGuide, with details available about Mendable's features and functionalities. Mendable simplifies the deployment process of AI-powered chat applications, allowing businesses to integrate smart search functions and AI chatbots effortlessly. The platform supports multiple use cases like documentation search, sales enablement, and product copilots, providing features such as continuous model training, enterprise-grade security, multiple base models, and customization options.
What is Mendable used for?
- AI chatbots
- Technical Support
- Customer service
- Internal efficiency chat bots
- External communication chat bots
- Documentation search
- Sales enablement
- Product copilots
- Model Training
- Internal efficiency with chatbots
- External communication with customers via chatbots
- Enhancing technical support and customer service
- Answering technical questions automatically
- Reducing workload on teams
- Continuous model training
- Enterprise-grade security
- Data connectors
- AI chat applications
- Internal efficiency
- External communication to customers
- External communication
- Automated technical questions answering
- Businesses integration
Who is Mendable for?
- Sales professionals
- Support professionals
- Technical support professionals
- Customer service professionals
- Sales
- Support
- Technical Support
- Customer Service
- Sales and Support
- Technical professionals
- Product teams
- Documentation Analyst
- Technical resources professionals
- Product Team
How to use Mendable?
To use Mendable, follow these steps:
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Connecting Data: Start by connecting your data to Mendable through a simple online GUI or API. Easily manage different data sources by adding, modifying, or deleting them.
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Teach Your Model: Customize your model by editing base model properties. Mendable supports models like GPT-3.5-Turbo and GPT-4. Train the model by correcting its answers and editing prompts.
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Continuous Training: Improve AI accuracy over time by correcting wrong responses. Mendable offers training through answer correction and allows model creativity control.
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Data Synchronization: Keep your data updated with Mendable's reingestion process, using CRON jobs and webhooks to ensure data sync and accuracy.
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Customer Support Integration: Redirect customers to your support link when the bot can't answer questions. Mendable provides custom private and open-source models for various needs.
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Customization: Customize your model to fit your company's needs through various features. Mendable supports multiple base LLM models, training through answer correction, custom prompt edits, and model creativity control.
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Deployment: Deploy Mendable quickly with one line of code, internally or externally. The platform offers insights into user queries, interactions, and product usage, allowing for real-time monitoring and optimization.
Remember, Mendable offers a free plan and enterprise-grade security features. For more details, refer to the Mendable documentation.
Pros
- Availability of secure data connectors
- Dashboard insights for user queries and interactions
- SSO support for the entire team
- Enterprise-grade security features like RBAC and BYOK/BYOM
- Continuous data syncing for updated information
- Support for GPT-3.5-Turbo and GPT-4 models
- Easily teach and customize the model properties
- Over 20 data connectors for easy integration
- Ability to bring your own key or custom model
- Access to tools for augmentation and automation
Cons
- No cons were found for Mendable in the provided documents.
- Concerns about the scalability and performance of Mendable
- Limited free plan with 300 message credits
- GPT-4 pricing requires 3 requests per message compared to 1 for GPT-3.5-Turbo
- Currently not open-source, although offers some open-source components and integrations
- No information provided on specific custom feature pricing, which needs to be discussed separately
Mendable FAQs
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Is Mendable free to use?
- Mendable offers a free plan limited to 100 chats per month and is also free for certain open-source projects upon eligibility confirmation.
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Does Mendable train its AI model with my code?
- Currently, Mendable does not process your code, but future updates may include this feature with an opt-out option.
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How can I remove the 'Powered by Mendable' branding?
- To remove 'Powered by Mendable', you must upgrade to an enterprise or custom plan. Contact [email protected] for assistance.
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How do I get an anon key for Mendable?
- After signing up on mendable.ai and creating a project, you can find your anon key in the API Keys section of the dashboard.
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Which AI models does Mendable use?
- Mendable utilizes models like GPT-3.5-Turbo and GPT-4, and can offer custom model solutions on request.
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Can you correct the AI response?
- Yes, Mendable offers a 'teach the model' functionality where you can correct the AI response and it will learn from it.
Get started with Mendable
Mendable reviews
Emil Santos
January 11, 2025
What do you like most about using Mendable?
I appreciate the wide range of data connectors that Mendable offers, making it easier for us to integrate with tools we already use, like Salesforce and Google Drive.
What do you dislike most about using Mendable?
The user interface feels a bit outdated, and it sometimes takes longer to train the AI on specific documents than I anticipated.
What problems does Mendable help you solve, and how does this benefit you?
Mendable significantly reduces the time our customer support team spends answering the same technical questions repeatedly, allowing us to focus on more complex issues.
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Aisha Khan
January 7, 2025
What do you like most about using Mendable?
I love the automated reingestion feature that keeps our data up to date without manual intervention. It saves us a lot of time.
What do you dislike most about using Mendable?
While the platform is powerful, the initial setup can be overwhelming due to the number of features available.
What problems does Mendable help you solve, and how does this benefit you?
Mendable helps us streamline our documentation search, which has improved our response time to customer queries, enhancing overall customer satisfaction.
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Takeshi Ishikawa
December 17, 2024
What do you like most about using Mendable?
The customizable model training feature is fantastic. It allows our team to correct answers and improve the AI's responses over time.
What do you dislike most about using Mendable?
The documentation could be clearer, especially for new users who are not familiar with AI chatbots.
What problems does Mendable help you solve, and how does this benefit you?
It helps us maintain a high level of support efficiency by ensuring that the AI can handle a significant number of common queries without human intervention.
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