Mendable
3.75
0
Mendable by SideGuide automates AI chatbot deployment, improving support and search functions with easy integration and security.
Mendable Reviews
3.75
Based on 8 reviews
How would you rate Mendable?
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Vikram Patel
January 16, 2025
What do you like most about using Mendable?
I find the continuous model training feature to be quite useful; it helps in keeping the chatbot responses relevant.
What do you dislike most about using Mendable?
The pricing seems steep for smaller teams, especially when we are just starting out.
What problems does Mendable help you solve, and how does this benefit you?
It assists in managing customer inquiries, but we often have to manually intervene due to the chatbot's limitations, which can be time-consuming.
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Sophie de Groot
January 11, 2025
What do you like most about using Mendable?
The role-based access control offers excellent security for our sensitive data, which is crucial for compliance.
What do you dislike most about using Mendable?
It would be great to see more integrations with other platforms, especially for our unique business needs.
What problems does Mendable help you solve, and how does this benefit you?
It has streamlined our customer support process by automating responses to frequently asked questions, freeing up our team to handle more complex inquiries.
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Emil Santos
January 11, 2025
What do you like most about using Mendable?
I appreciate the wide range of data connectors that Mendable offers, making it easier for us to integrate with tools we already use, like Salesforce and Google Drive.
What do you dislike most about using Mendable?
The user interface feels a bit outdated, and it sometimes takes longer to train the AI on specific documents than I anticipated.
What problems does Mendable help you solve, and how does this benefit you?
Mendable significantly reduces the time our customer support team spends answering the same technical questions repeatedly, allowing us to focus on more complex issues.
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Aisha Khan
January 7, 2025
What do you like most about using Mendable?
I love the automated reingestion feature that keeps our data up to date without manual intervention. It saves us a lot of time.
What do you dislike most about using Mendable?
While the platform is powerful, the initial setup can be overwhelming due to the number of features available.
What problems does Mendable help you solve, and how does this benefit you?
Mendable helps us streamline our documentation search, which has improved our response time to customer queries, enhancing overall customer satisfaction.
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Hassan El-Amin
December 25, 2024
What do you like most about using Mendable?
The integration with tools like Zendesk has been seamless, making it easy to pull in support tickets and respond quickly.
What do you dislike most about using Mendable?
The performance can lag during high traffic periods, which affects response times.
What problems does Mendable help you solve, and how does this benefit you?
It has significantly improved our customer support efficiency, reducing the workload on our team while still maintaining a high level of service.
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Takeshi Ishikawa
December 17, 2024
What do you like most about using Mendable?
The customizable model training feature is fantastic. It allows our team to correct answers and improve the AI's responses over time.
What do you dislike most about using Mendable?
The documentation could be clearer, especially for new users who are not familiar with AI chatbots.
What problems does Mendable help you solve, and how does this benefit you?
It helps us maintain a high level of support efficiency by ensuring that the AI can handle a significant number of common queries without human intervention.
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Nadia Bennani
December 13, 2024
What do you like most about using Mendable?
The customizable prompts allow us to maintain our brand's voice, which is essential for customer engagement.
What do you dislike most about using Mendable?
Sometimes, the AI struggles with understanding context in complex queries, which can lead to confusion.
What problems does Mendable help you solve, and how does this benefit you?
Mendable has helped us reduce response times for customer inquiries, which has improved our service ratings considerably.
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Carlos Mendez
December 8, 2024
What do you like most about using Mendable?
The idea behind Mendable is solid, and I appreciate the potential it has for improving our support system.
What do you dislike most about using Mendable?
Unfortunately, the AI responses are sometimes inaccurate, which has led to customer frustration. The training process is also quite slow.
What problems does Mendable help you solve, and how does this benefit you?
Mendable helps reduce the volume of repetitive queries, but the inaccuracies mean we still need a human touch for many interactions.
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