Lucidya
4.79
0
Lucidya enhances customer experience through omnichannel engagement and insights from customer feedback.
Lucidya Reviews
4.79
Based on 14 reviews
How would you rate Lucidya?
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Zara Hussain
March 3, 2025
What do you like most about using Lucidya?
The depth of analysis available is unmatched. We can really dive deep into customer feedback and find actionable insights.
What do you dislike most about using Lucidya?
The initial learning period can take some time, especially for team members who are not very tech-savvy.
What problems does Lucidya help you solve, and how does this benefit you?
Lucidya allows us to quickly adapt to changing customer needs, which is critical in our competitive market.
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Liam O'Sullivan
February 28, 2025
What do you like most about using Lucidya?
The social listening feature is quite powerful. It gives us insights into customer opinions that we wouldn't get otherwise.
What do you dislike most about using Lucidya?
The reporting features could be more customizable; sometimes the standard reports don't fit our unique needs.
What problems does Lucidya help you solve, and how does this benefit you?
Lucidya helps us track customer engagement more effectively, enabling us to adjust our strategies on the fly, which is critical in our fast-paced industry.
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Amina Khan
February 26, 2025
What do you like most about using Lucidya?
I love the seamless integration of different channels. It allows me to engage with customers on social media, email, and chat all in one place, enhancing our communication strategy.
What do you dislike most about using Lucidya?
Sometimes, the initial setup can be a bit overwhelming due to the vast number of features available. A more guided onboarding process would be helpful.
What problems does Lucidya help you solve, and how does this benefit you?
Lucidya helps us track customer sentiment across various platforms, which is crucial for adjusting our marketing strategies quickly. This responsiveness has significantly improved our customer satisfaction ratings.
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Tariq Al-Farsi
February 25, 2025
What do you like most about using Lucidya?
The platform's ability to unify feedback from multiple sources is fantastic. It helps us see the bigger picture.
What do you dislike most about using Lucidya?
Occasionally, I wish the analytics were a bit faster, especially during peak times.
What problems does Lucidya help you solve, and how does this benefit you?
It helps us identify gaps in customer service, allowing us to proactively address issues before they escalate.
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Maya Patel
February 20, 2025
What do you like most about using Lucidya?
I appreciate the depth of insights provided. The ability to analyze customer feedback across multiple channels allows for a comprehensive view of customer sentiment.
What do you dislike most about using Lucidya?
The interface can feel a bit cluttered at times. A more streamlined design would enhance usability.
What problems does Lucidya help you solve, and how does this benefit you?
Lucidya allows us to quickly identify pain points in the customer journey, enabling us to make data-driven decisions that boost satisfaction and loyalty.
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Kofi Mensah
February 19, 2025
What do you like most about using Lucidya?
The omnichannel approach is a game-changer for us. We can connect with customers wherever they are, which has improved engagement significantly.
What do you dislike most about using Lucidya?
At times, the response time from customer support can be slow. A more responsive support team would enhance the overall experience.
What problems does Lucidya help you solve, and how does this benefit you?
It helps us streamline our customer feedback process, making it easier to gather insights and implement changes that enhance overall satisfaction.
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Emilio Rojas
February 9, 2025
What do you like most about using Lucidya?
The comprehensive nature of the tool is fantastic. It combines social listening, feedback management, and analytics, providing a complete customer experience solution.
What do you dislike most about using Lucidya?
The initial cost can be a barrier for smaller businesses, but the ROI makes it worthwhile in the long run.
What problems does Lucidya help you solve, and how does this benefit you?
We can effectively monitor our brand's reputation and respond to customer feedback in real-time, which has led to improved trust and loyalty among our customers.
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Nia Kibera
February 4, 2025
What do you like most about using Lucidya?
The insights provided are very detailed and help us make better marketing decisions.
What do you dislike most about using Lucidya?
Some features feel under-explained, and a more comprehensive guide would be beneficial.
What problems does Lucidya help you solve, and how does this benefit you?
It helps us track customer sentiment and respond quickly, which has led to a more loyal customer base.
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Yara Said
January 31, 2025
What do you like most about using Lucidya?
The insights into customer behavior are invaluable. It has transformed the way we approach customer service.
What do you dislike most about using Lucidya?
Occasionally, the system can lag when processing large amounts of data, which can be frustrating.
What problems does Lucidya help you solve, and how does this benefit you?
Lucidya allows us to gather crucial feedback that informs our product development, ensuring we meet customer expectations.
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Rajesh Nair
January 25, 2025
What do you like most about using Lucidya?
The omnichannel capabilities are excellent. We can engage with customers across various platforms effortlessly.
What do you dislike most about using Lucidya?
It can be a bit pricey for startups, but I believe the investment pays off in the long run with its insights.
What problems does Lucidya help you solve, and how does this benefit you?
It helps us maintain a consistent voice and message across platforms, improving brand recognition and customer loyalty.
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Hassan Abdi
January 23, 2025
What do you like most about using Lucidya?
The omnichannel feature is very useful. It allows us to connect with customers on their preferred platforms.
What do you dislike most about using Lucidya?
The cost is a bit steep for smaller businesses, which could limit its accessibility.
What problems does Lucidya help you solve, and how does this benefit you?
Lucidya has improved our customer engagement significantly, leading to higher satisfaction and retention rates.
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Carlos Mendez
January 23, 2025
What do you like most about using Lucidya?
The analytics dashboard is incredibly insightful. It provides real-time data that helps us understand our customers better and tailor our approach accordingly.
What do you dislike most about using Lucidya?
While the tool is feature-rich, the learning curve can be steep for new users. It took some time for my team to fully utilize all the capabilities.
What problems does Lucidya help you solve, and how does this benefit you?
Lucidya enables us to identify key trends in customer feedback, allowing us to proactively address issues before they escalate. This has proven invaluable in maintaining high customer retention.
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Fatima El-Amin
January 15, 2025
What do you like most about using Lucidya?
The user-friendly interface makes it easy for my team to navigate through the various features without extensive training.
What do you dislike most about using Lucidya?
Some advanced features require additional learning resources, which can be challenging for teams without dedicated training.
What problems does Lucidya help you solve, and how does this benefit you?
It centralizes customer feedback from multiple sources, allowing us to create more targeted and effective marketing campaigns based on real customer data.
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Anika Johansson
January 13, 2025
What do you like most about using Lucidya?
The platform's ability to synthesize data from various channels is impressive and saves us a lot of time.
What do you dislike most about using Lucidya?
The response time from the support team could be improved; it sometimes takes too long to get assistance.
What problems does Lucidya help you solve, and how does this benefit you?
Lucidya allows us to understand customer preferences better, which has enhanced our product offerings and customer service.
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