Lucidya

What is Lucidya?

Lucidya is a comprehensive platform offering various solutions for customer experience, including Lucidya Social Listening, Lucidya Omnichannel, and Lucidya CDP. Lucidya Omnichannel provides the capability to engage with the voice of the customer across different digital touchpoints, ensuring a seamless and integrated customer experience. With Lucidya's tools, businesses can effectively monitor and analyze customer feedback and interactions, enabling them to gain valuable insights and improve their overall customer satisfaction. The platform's focus on omnichannel engagement and customer data platform services highlights its commitment to enhancing customer relationships through data-driven strategies.

Who created Lucidya?

Lucidya was created by Mohamed Gaber. The company was launched on July 16, 2019. Lucidya offers products such as Lucidya Social Listening and Lucidya Omnichannel, allowing users to tune into their customers' voices across various digital touchpoints.

What is Lucidya used for?

• Market research
• Crisis Management
• Personalized customer experience
• Product development
• Customer experience management (CXM)
• Benchmarking
• Lucidya Engagement
• Lucidya Social Listening
• Lucidya Omnichannel
• Lucidya Survey
• Lucidya CDP
• Optimizing customer service interactions
• Social media listening for conversations, opinions, and sentiments
• Multi-channel customer engagement
• Suitable for various sectors like telecommunications, financial services, healthcare, automotive, and government consulting
• Social media listening
• Customer experience management

Who is Lucidya for?

• Marketing Specialist
• Customer Experience Manager
• Data Analyst
• Social Media Manager
• Brand Strategist
• Sales Representative
• Product Manager
• Customer Support Agent
• Business strategist
• Market Researcher

How to use Lucidya?

To use Lucidya for customer experience management in the Arab World, follow these steps:

1. Access the Lucidya Platform: Visit the Lucidya website and explore the AI-powered platform designed for brands in the Arab World.

2. Request a Demo: Click on the "Request a Demo" button on the Lucidya website to initiate the process of getting acquainted with the platform.

3. Utilize AI Capabilities: Benefit from Lucidya's top-in-class AI and Natural Language Understanding (NLU) capabilities to listen, engage, and delight your audience effectively.

4. Customer Experience Management: Use Lucidya's suite of tools to manage your customer experience across various digital channels efficiently.

5. Compliance and Data Security: Trust in Lucidya's compliance with national data security and protection standards, meeting the requirements set by the National Cybersecurity Authority (NCA) and Personal Data Protection Law (PDPL).

By following these steps, you can harness the power of Lucidya to enhance your customer experience management efforts in the Arab World.