Lucidya

What is Lucidya?

Lucidya is a leading AI-powered platform designed specifically for brands in the Arab World. It offers a comprehensive suite of tools for listening, engaging, and delighting customers across all channels. The platform focuses on customer experience management and is equipped with top-in-class AI and Natural Language Understanding capabilities to help businesses listen, engage, and delight their audience. Lucidya complies with national data security and protection standards and is recognized for its accuracy in understanding Arabic language with different dialects. The platform serves various industries and sectors, providing functionalities such as customer experience management, market research, benchmarking, crisis management, and product development. Additionally, it offers features like social listening, omnichannel engagement, and customer data platform integration.

Who created Lucidya?

Lucidya was founded by a team passionate about hiring the best talent to deliver breakthrough customer experiences. The company was launched on July 16, 2019, with its headquarters in Riyadh and offices in various countries. Lucidya is rapidly expanding, funded by reputable investors in the region. The platform offers AI-powered tools for customer experience management, particularly specializing in Arabic sentiment analysis and providing a 360º view of customer interactions across digital channels. The company is committed to data security and protection, complying with national standards set by the National Cybersecurity Authority and the Personal Data Protection Law.

What is Lucidya used for?

• Market research
• Crisis Management
• Personalized customer experience
• Product development
• Customer experience management (CXM)
• Benchmarking
• Lucidya Engagement
• Lucidya Social Listening
• Lucidya Omnichannel
• Lucidya Survey
• Lucidya CDP
• Optimizing customer service interactions
• Social media listening for conversations, opinions, and sentiments
• Multi-channel customer engagement
• Suitable for various sectors like telecommunications, financial services, healthcare, automotive, and government consulting
• Social media listening
• Customer experience management

Who is Lucidya for?

• Digital marketers
• Customer Experience Managers
• Market Researchers
• Crisis Managers
• Product developers
• Telecommunications professionals
• Financial services professionals
• Healthcare professionals
• Automotive professionals
• Government Consultants
• Brands in the Arab World
• Telecommunications
• Financial Services
• Healthcare
• Automotive
• Government consulting
• Brands in Arab World
• Business Development Managers
• Enterprise Customers

How to use Lucidya?

Lucidya is a powerful social media analytics tool that focuses on Arabic language markets while also providing support for English data analysis. To utilize Lucidya effectively, follow these steps:

1. Sign Up for Lucidya: Begin by signing up for an account on the Lucidya platform through their website.

2. Explore Features: Familiarize yourself with the various features of Lucidya, including Lucidya Engagement, Lucidya Social Listening, Lucidya Omnichannel, Lucidya Survey, and Lucidya CDP. These features offer capabilities for customer experience management, market research, benchmarking, crisis management, and product development.

3. Set Up Customer Engagement: Use Lucidya Engagement to optimize customer service interactions and enhance customer satisfaction.

4. Utilize Social Listening: Leverage Lucidya Social Listening to monitor conversations, opinions, and sentiments across social media platforms, news sites, and blogs relevant to your brand or business.

5. Integrate Omnichannel and CDP: Take advantage of Lucidya's Omnichannel and CDP components to engage customers across multiple channels and create personalized experiences.

6. Apply AI and NLU Capabilities: Harness the top-in-class AI and Natural Language Understanding (NLU) capabilities of Lucidya to analyze sentiment, themes, gender, and more in Arabic and English data with 92% accuracy.

7. Comply with Data Security Standards: Ensure compliance with national data security and protection standards, such as those set by the National Cybersecurity Authority (NCA) and the Personal Data Protection Law (PDPL).

8. Request a Demo: If needed, request a demo from Lucidya experts to get a more hands-on experience and understand how the platform can specifically benefit your business.

By following these steps, you can effectively use Lucidya to gain valuable insights into customer behavior, market trends, and improve your overall business performance in the Arabic-speaking regions.