Lucidya
4.79
0
Lucidya enhances customer experience through omnichannel engagement and insights from customer feedback.
What is Lucidya?
Lucidya is a comprehensive platform offering various solutions for customer experience, including Lucidya Social Listening, Lucidya Omnichannel, and Lucidya CDP. Lucidya Omnichannel provides the capability to engage with the voice of the customer across different digital touchpoints, ensuring a seamless and integrated customer experience. With Lucidya's tools, businesses can effectively monitor and analyze customer feedback and interactions, enabling them to gain valuable insights and improve their overall customer satisfaction. The platform's focus on omnichannel engagement and customer data platform services highlights its commitment to enhancing customer relationships through data-driven strategies.
Who created Lucidya?
Lucidya was created by Mohamed Gaber. The company was launched on July 16, 2019. Lucidya offers products such as Lucidya Social Listening and Lucidya Omnichannel, allowing users to tune into their customers' voices across various digital touchpoints.
What is Lucidya used for?
- Market research
- Crisis Management
- Personalized customer experience
- Product development
- Customer experience management (CXM)
- Benchmarking
- Lucidya Engagement
- Lucidya Social Listening
- Lucidya Omnichannel
- Lucidya Survey
- Lucidya CDP
- Optimizing customer service interactions
- Social media listening for conversations, opinions, and sentiments
- Multi-channel customer engagement
- Suitable for various sectors like telecommunications, financial services, healthcare, automotive, and government consulting
- Social media listening
- Customer experience management
Who is Lucidya for?
- Marketing Specialist
- Customer Experience Manager
- Data Analyst
- Social Media Manager
- Brand Strategist
- Sales Representative
- Product Manager
- Customer Support Agent
- Business strategist
- Market Researcher
How to use Lucidya?
To use Lucidya for customer experience management in the Arab World, follow these steps:
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Access the Lucidya Platform: Visit the Lucidya website and explore the AI-powered platform designed for brands in the Arab World.
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Request a Demo: Click on the "Request a Demo" button on the Lucidya website to initiate the process of getting acquainted with the platform.
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Utilize AI Capabilities: Benefit from Lucidya's top-in-class AI and Natural Language Understanding (NLU) capabilities to listen, engage, and delight your audience effectively.
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Customer Experience Management: Use Lucidya's suite of tools to manage your customer experience across various digital channels efficiently.
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Compliance and Data Security: Trust in Lucidya's compliance with national data security and protection standards, meeting the requirements set by the National Cybersecurity Authority (NCA) and Personal Data Protection Law (PDPL).
By following these steps, you can harness the power of Lucidya to enhance your customer experience management efforts in the Arab World.
Lucidya FAQs
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What are the key features of Lucidya?
- Lucidya offers features like customer experience management, market research, benchmarking, crisis management, and product development. Its functionalities include Lucidya Engagement, Lucidya Social Listening, Lucidya Omnichannel, Lucidya Survey, and Lucidya CDP.
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How accurate is Lucidya in understanding Arabic?
- Lucidya boasts 92% accuracy in understanding Arabic, including its various dialects, making it the top AI for Arabic language.
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Is Lucidya compliant with data and privacy regulations?
- Yes, Lucidya is in full compliance with data and privacy regulations by Saudi NCA and SDAIA.
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What sets Lucidya apart from other platforms?
- Lucidya stands out for its accuracy in Arabic understanding, compliance with data regulations, and personalized customer care with one solution, one vendor, one customer success.
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What industries can benefit from using Lucidya?
- Lucidya is suited for use in various sectors, including telecommunications, financial services, healthcare, automotive, and government consulting.
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How does Lucidya optimize customer service interactions?
- Lucidya Engagement is designed to optimize customer service interactions on the platform.
Get started with Lucidya
Lucidya reviews
Amina Khan
February 26, 2025
What do you like most about using Lucidya?
I love the seamless integration of different channels. It allows me to engage with customers on social media, email, and chat all in one place, enhancing our communication strategy.
What do you dislike most about using Lucidya?
Sometimes, the initial setup can be a bit overwhelming due to the vast number of features available. A more guided onboarding process would be helpful.
What problems does Lucidya help you solve, and how does this benefit you?
Lucidya helps us track customer sentiment across various platforms, which is crucial for adjusting our marketing strategies quickly. This responsiveness has significantly improved our customer satisfaction ratings.
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Carlos Mendez
January 23, 2025
What do you like most about using Lucidya?
The analytics dashboard is incredibly insightful. It provides real-time data that helps us understand our customers better and tailor our approach accordingly.
What do you dislike most about using Lucidya?
While the tool is feature-rich, the learning curve can be steep for new users. It took some time for my team to fully utilize all the capabilities.
What problems does Lucidya help you solve, and how does this benefit you?
Lucidya enables us to identify key trends in customer feedback, allowing us to proactively address issues before they escalate. This has proven invaluable in maintaining high customer retention.
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Kofi Mensah
February 19, 2025
What do you like most about using Lucidya?
The omnichannel approach is a game-changer for us. We can connect with customers wherever they are, which has improved engagement significantly.
What do you dislike most about using Lucidya?
At times, the response time from customer support can be slow. A more responsive support team would enhance the overall experience.
What problems does Lucidya help you solve, and how does this benefit you?
It helps us streamline our customer feedback process, making it easier to gather insights and implement changes that enhance overall satisfaction.
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