LiveChatAI
4.20
0
LiveChatAI is an AI chatbot and live chat software that enhances customer support with instant, tailored responses in 95 languages.
LiveChatAI Reviews
4.20
Based on 10 reviews
How would you rate LiveChatAI?
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Elena Petrova
January 7, 2025
What do you like most about using LiveChatAI?
I love the transparency in AI conversations. It gives us insight into customer interactions and helps refine our responses.
What do you dislike most about using LiveChatAI?
The AI sometimes struggles with complex queries, which can frustrate customers who expect a quick resolution.
What problems does LiveChatAI help you solve, and how does this benefit you?
It allows us to provide 24/7 support, which is crucial for our international customers, and this has boosted our reputation significantly.
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Hassan Omar
January 2, 2025
What do you like most about using LiveChatAI?
The continuous learning feature is fantastic. The more we use it, the better it gets at understanding our customers.
What do you dislike most about using LiveChatAI?
There are occasional glitches during peak load times, which can disrupt service.
What problems does LiveChatAI help you solve, and how does this benefit you?
We can manage multiple customer conversations simultaneously, greatly enhancing our operational efficiency.
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Ravi Ghosh
December 29, 2024
What do you like most about using LiveChatAI?
I appreciate the unlimited AI bots feature, which allows us to scale our customer support without a hitch.
What do you dislike most about using LiveChatAI?
The pricing structure is a bit steep for small businesses like ours, which can be a hurdle.
What problems does LiveChatAI help you solve, and how does this benefit you?
It significantly decreases customer wait times, allowing us to improve service quality and customer satisfaction.
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Jamal Siddiqi
December 27, 2024
What do you like most about using LiveChatAI?
I really like that it supports 95 languages, allowing us to cater to a global audience effectively.
What do you dislike most about using LiveChatAI?
It took some time to train the AI properly. Initially, it struggled with our specific jargon.
What problems does LiveChatAI help you solve, and how does this benefit you?
It enables us to handle customer queries at all hours, which is critical for our business model and has improved our customer retention.
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Chijioke Okafor
December 24, 2024
What do you like most about using LiveChatAI?
The rapid deployment and ease of use are impressive. I could set it up without needing a technical background.
What do you dislike most about using LiveChatAI?
While the features are great, the pricing could be more competitive compared to other similar tools.
What problems does LiveChatAI help you solve, and how does this benefit you?
It reduces the workload on our support team by handling routine inquiries, which enhances overall productivity and customer experience.
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Laila Al-Farsi
December 23, 2024
What do you like most about using LiveChatAI?
The customization options are fantastic. We can train the AI with our specific content and it learns to respond in a way that resonates with our brand voice.
What do you dislike most about using LiveChatAI?
Sometimes the AI takes a bit longer to respond than I would like, especially during high traffic times.
What problems does LiveChatAI help you solve, and how does this benefit you?
By automating many of our customer interactions, we’ve seen a marked decrease in response times and an increase in customer satisfaction ratings.
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Sofia Marquez
December 16, 2024
What do you like most about using LiveChatAI?
The integration with our existing platforms was smooth, and I appreciate the detailed insights into customer behavior.
What do you dislike most about using LiveChatAI?
However, I find that the AI sometimes provides inaccurate answers to specific queries, which can confuse customers.
What problems does LiveChatAI help you solve, and how does this benefit you?
It helps us manage a high volume of inquiries, but we still face challenges with complex customer needs.
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Marcus Bennett
November 30, 2024
What do you like most about using LiveChatAI?
I appreciate the multilingual support, which allows us to cater to our diverse customer base. The instant responses have significantly reduced our wait times.
What do you dislike most about using LiveChatAI?
The setup process was a bit complicated at first, and I felt that the AI needed more training to handle specific queries relevant to our business.
What problems does LiveChatAI help you solve, and how does this benefit you?
It helps reduce the volume of inquiries reaching our support team, allowing them to focus on more complex issues, which ultimately improves our service efficiency.
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Nadia Al-Mansoori
November 24, 2024
What do you like most about using LiveChatAI?
The empathetic communication aspect is incredible. Customers feel heard, and that improves their overall experience.
What do you dislike most about using LiveChatAI?
I wish there were more templates for common responses, as creating them from scratch takes extra time.
What problems does LiveChatAI help you solve, and how does this benefit you?
It reduces the burden on our support team during peak times, ensuring that customers receive timely responses.
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Aisha Khan
November 23, 2024
What do you like most about using LiveChatAI?
The ability to integrate human support seamlessly into the chat flow is fantastic. Customers can get instant help or be routed to a human agent when needed.
What do you dislike most about using LiveChatAI?
Sometimes, the AI responses can feel a bit generic. I wish it could understand context better.
What problems does LiveChatAI help you solve, and how does this benefit you?
It helps manage high volumes of customer inquiries, especially during peak hours, which keeps our response times low and customer satisfaction high.
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