LiveChatAI
4.20
0
LiveChatAI is an AI chatbot and live chat software that enhances customer support with instant, tailored responses in 95 languages.
What is LiveChatAI?
LiveChatAI is an AI-powered chatbot and live chat software that utilizes cutting-edge GPT-4 AI technology to enhance customer support and satisfaction. It is designed to reduce support volumes and response times by allowing businesses to train the AI with their own content, resulting in tailored and accurate responses to customer queries. LiveChatAI offers features like tailored AI interactions, rapid deployment, human support integration, compatibility across platforms, and transparent monitoring of AI responses and live chat messages. It is trusted by over 2,000 businesses and supports instant localization in 95 languages. The software is user-friendly, requiring no AI expertise to set up.
LiveChatAI sets itself apart by providing features such as unlimited AI bots, live chat with humans, seamless routing to human support, unlimited content and data import, and an API for trained data integration. The software excels in reducing support volume, improving resolution rates, and providing immediate responses to customer inquiries. Customer reviews highlight LiveChatAI's efficient support operations, high resolution rates, and positive impact on customer satisfaction. It seamlessly integrates with websites to offer AI-driven automation paired with personalized human interaction, ensuring reliable and swift responses to customers.
The software supports a wide range of languages, making it ideal for businesses with a global audience. LiveChatAI's commitment to excellence includes providing 24/7 support, enabling efficient management of numerous concurrent customer interactions while offering valuable insights into customer behavior. The features of LiveChatAI, including its ability to handle multiple simultaneous customer conversations and its transparency in AI conversations, contribute to a seamless and engaging customer support experience.
LiveChatAI was developed with the goal of merging human warmth with AI precision, aiming to answer questions quickly while maintaining empathetic communication. The software's dedication to excellence includes providing answers as reliable as they are swift, offering support in 95 languages, ensuring 24/7 support, and focusing on continuous learning and improvement. LiveChatAI is not just a product but a commitment to enhancing customer support and reshaping the future of customer interactions.
Who created LiveChatAI?
LiveChatAI was founded by a team of 22 experienced individuals, each with over 10 years in the technology industry. The team joined forces in 2023 to create LiveChatAI, with a vision to merge human warmth with AI precision in customer support. The company aims to provide instant answers in multiple languages 24/7, combining human touch with AI efficiency to enhance customer experiences.
What is LiveChatAI used for?
- Multilingual support in 95 languages
- Create an AI chatbot trained with your own data
- Combine AI with human support
- Ease the process and engage audiences using the right information
- Reach audiences in multiple languages effortlessly
- Reduce support ticket volume by quickly answering customer inquiries
- Provide scalable solutions that grow with your business
- Match brand identity and user experience needs with customizable options
- Manage customer interactions efficiently
- Transition seamlessly between AI-assisted and human support
- Improve customer satisfaction and enhance customer interactions
- Human Support Integration: AI bot can triage complex issues and hand them off to human support teams when necessary
- Compatibility Across Platforms: Works with various platforms and supports live chat in multiple languages
- Transparent Monitoring: Provides an inbox for transparently monitoring all AI responses and live chat messages
- Dramatically reduce support volume by quickly answering customer questions
- Answer issues instantly with a remarkable 70% resolution rate
- AI bot you can trust, import content by adding your website and train AI with your data
- Supports 95 different languages for seamless communication across diverse audiences
- Create an AI chatbot trained with your own data and combine AI with human support
- Scalable solutions that grow with your business and customizable options to match your brand identity and user experience needs
- Enhance customer support and satisfaction by training AI with your own documents and content
- Enhancing customer support and satisfaction
- Reducing support volumes and response times
- Personalized and informed customer service
- Efficiently managing customer interactions
- Seamlessly transitioning between AI-assisted and human support
- Transparent monitoring of AI responses and live chat messages
- Training AI with specific content
- Providing tailored and accurate responses to customer queries
- Real-time, intelligent engagement
Who is LiveChatAI for?
- Customer support teams
- Customer Success Teams
- E-commerce businesses
- Growing businesses
- Global Businesses
- Customer Support Specialists
- Customer service representatives
- Business owners
- Educational Platforms
- Customer Support Agents
- Technical Support Teams
- Growing businesses with increasing customer inquiries
- Businesses with a global audience
- Customer Support Representatives
- E-commerce business owners
- Website administrators
- Customer Success Managers
How to use LiveChatAI?
To use LiveChatAI, follow these steps:
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Setup: LiveChatAI utilizes GPT-4 AI technology to provide AI chatbot and live chat software for customer support. It offers instant localization in 95 languages and can be integrated without requiring AI expertise. It allows businesses to transition between AI-assisted and human support seamlessly.
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Features:
- Train AI with your unique content for personalized customer service.
- Easy deployment and immediate localization in multiple languages.
- Seamless integration with human support for handling complex issues.
- Works across various platforms and supports live chat in multiple languages.
- Provides transparent monitoring through an inbox for AI responses and live chat messages.
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Adding AI Bot to Website: Embed an iframe or add a chat bubble on the website to introduce the AI bot. Generate a chatbot and select "Embed on website" to get started.
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Importing Data: LiveChatAI scrapes website or help center pages, organizes content into a vector database, and creates long-term memory for use in chats.
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Data Sources: LiveChatAI allows unlimited data sources for content input, such as help websites, PDFs, texts, etc., with a limit of 100 million characters in total.
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GPT-4 Turbo: LiveChatAI uses GPT-4 Turbo, the advanced OpenAI model for efficient processing and high-quality responses, enhancing user interactions compared to earlier models.
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Customer Support: Customer support is available for all plans, escalating from basic email support to 24/7 support for Enterprise customers.
By following these steps, you can effectively utilize LiveChatAI for enhanced customer interactions and support services.
Pros
- Enhanced resolution rate
- Versatile and scalable solutions for various business needs
- Breaks down language barriers by supporting 95 different languages.
- GPT-4 and 3.5 supported for training AI.
- Long-term memory up to 50M tokens.
- Import content easily by adding your website.
- Enhanced resolution rate with AI.
- Works across any platform and language.
- AI bot can manage multiple customer conversations efficiently.
- Effortless way to streamline customer service with immediate responses.
Cons
- Limited AI Bots
- Live Chat with Human support has limitations
- 20K Character Content Import Limitation
- Human Routing Option Not Available
- AI API Not Available
- Pricing may not justify value for money
LiveChatAI FAQs
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What are 'Unlimited Data Sources' and how much data can I use?
- 'Unlimited Data Sources' allows you to add content to your chatbot from various data inputs like help websites, PDFs, texts, and more, with a limit of 100 million characters in total.
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What is GPT-4 Turbo, and why is it better than GPT-3.5?
- GPT-4 Turbo is the latest and most powerful version of the OpenAI language models, offering more effective processing and higher quality responses compared to GPT-3.5, resulting in a more accurate and human-like interaction.
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What is included in the 'Expert' plan's 'Remove Branding' feature?
- The 'Remove Branding' feature in the Expert plan allows you to present the AI bot as your own, without any LiveChatAI branding, for a seamless user experience aligned with your brand's identity.
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Is customer support available for all plans?
- Yes, LiveChatAI offers customer support for all plans, with varying levels of support from basic email support to 24/7 support for Enterprise customers.
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Is there a discount for annual subscriptions?
- Yes, LiveChatAI offers a 2-month free discount for customers committing to an annual subscription.
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What is LiveChatAI?
- LiveChatAI is an AI-powered chatbot tool that uses OpenAI's technology to create an interactive chat assistant for websites.
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How can I add my AI bot to my website?
- You can add your AI bot to your website by embedding an iframe or introducing a chat bubble on the bottom right corner of the site.
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How to import my data?
- Importing data involves LiveChatAI scraping website pages, organizing content into a vector database for chat usage.
Get started with LiveChatAI
LiveChatAI reviews
Marcus Bennett
November 30, 2024
What do you like most about using LiveChatAI?
I appreciate the multilingual support, which allows us to cater to our diverse customer base. The instant responses have significantly reduced our wait times.
What do you dislike most about using LiveChatAI?
The setup process was a bit complicated at first, and I felt that the AI needed more training to handle specific queries relevant to our business.
What problems does LiveChatAI help you solve, and how does this benefit you?
It helps reduce the volume of inquiries reaching our support team, allowing them to focus on more complex issues, which ultimately improves our service efficiency.
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Aisha Khan
November 23, 2024
What do you like most about using LiveChatAI?
The ability to integrate human support seamlessly into the chat flow is fantastic. Customers can get instant help or be routed to a human agent when needed.
What do you dislike most about using LiveChatAI?
Sometimes, the AI responses can feel a bit generic. I wish it could understand context better.
What problems does LiveChatAI help you solve, and how does this benefit you?
It helps manage high volumes of customer inquiries, especially during peak hours, which keeps our response times low and customer satisfaction high.
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Chijioke Okafor
December 24, 2024
What do you like most about using LiveChatAI?
The rapid deployment and ease of use are impressive. I could set it up without needing a technical background.
What do you dislike most about using LiveChatAI?
While the features are great, the pricing could be more competitive compared to other similar tools.
What problems does LiveChatAI help you solve, and how does this benefit you?
It reduces the workload on our support team by handling routine inquiries, which enhances overall productivity and customer experience.
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