Kustomer
4.17
0
Kustomer centralizes customer data and interactions, using AI to streamline support and enhance customer engagement.
Kustomer Reviews
4.17
Based on 18 reviews
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Leandro Martinez
January 16, 2025
What do you like most about using Kustomer?
The customer data centralization is a definite plus; it makes tracking interactions simpler.
What do you dislike most about using Kustomer?
The responsiveness of the platform can lag, especially when many users are online.
What problems does Kustomer help you solve, and how does this benefit you?
Kustomer helps in organizing customer information, but it could improve in resolving queries more efficiently.
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Fernanda Almeida
January 15, 2025
What do you like most about using Kustomer?
I like how it centralizes customer data, making it easier for us to keep track of interactions.
What do you dislike most about using Kustomer?
Some features can be a bit buggy, leading to minor frustrations during use.
What problems does Kustomer help you solve, and how does this benefit you?
It helps us maintain a continuous flow of communication with our customers, improving overall satisfaction.
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Ethan Wells
January 14, 2025
What do you like most about using Kustomer?
I appreciate the centralized data management feature which allows us to have a unified view of our customers.
What do you dislike most about using Kustomer?
The interface can be a bit overwhelming; it took some time to navigate through all the features.
What problems does Kustomer help you solve, and how does this benefit you?
Kustomer helps streamline our support processes, which has improved response times, but sometimes the AI-driven automations miss context.
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Amina Khan
January 12, 2025
What do you like most about using Kustomer?
Kustomer's AI-driven automations have made such a positive impact on our workflow efficiency.
What do you dislike most about using Kustomer?
The mobile app lacks some features present in the web version.
What problems does Kustomer help you solve, and how does this benefit you?
It significantly reduces the time spent on repetitive tasks, allowing our team to focus on more critical customer interactions.
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Omar Elhadi
January 8, 2025
What do you like most about using Kustomer?
The unified customer view is incredibly helpful for our team to provide consistent responses.
What do you dislike most about using Kustomer?
The pricing can be a bit steep for smaller businesses, making it less accessible.
What problems does Kustomer help you solve, and how does this benefit you?
It allows us to improve our interaction with customers by having all their data in one place, which is crucial for our support team.
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Claudia Bianchi
January 4, 2025
What do you like most about using Kustomer?
The ability to anticipate customer needs using AI is a game changer for our support strategy.
What do you dislike most about using Kustomer?
Sometimes, the AI responses can be a bit generic and lack personalization.
What problems does Kustomer help you solve, and how does this benefit you?
It helps us deliver hyper-personalized service which boosts customer loyalty and trust.
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Kostas Dimitriou
December 29, 2024
What do you like most about using Kustomer?
The automated responses help free up agent time, allowing them to focus on more important tasks.
What do you dislike most about using Kustomer?
I think the reports could be more customizable for our specific needs.
What problems does Kustomer help you solve, and how does this benefit you?
It allows us to manage a high volume of customer queries without sacrificing quality, which is essential for our business.
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Yusuf Al-Farsi
December 26, 2024
What do you like most about using Kustomer?
The integrations with other applications are quite smooth, making our workflow more efficient.
What do you dislike most about using Kustomer?
The customization options could be more extensive to fit our specific needs.
What problems does Kustomer help you solve, and how does this benefit you?
It assists in managing customer interactions effectively, which is crucial for our service quality.
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Mira Svetozarova
December 26, 2024
What do you like most about using Kustomer?
I like that it enhances customer engagement by providing a holistic view of customer interactions.
What do you dislike most about using Kustomer?
The learning curve for new team members can be steep due to the extensive features.
What problems does Kustomer help you solve, and how does this benefit you?
It helps streamline our customer service, allowing our team to focus on more complex cases rather than repetitive queries.
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Sofia Rodriguez
December 23, 2024
What do you like most about using Kustomer?
The AI capabilities are impressive, making it easier to handle customer queries.
What do you dislike most about using Kustomer?
The price point is a bit high for smaller companies.
What problems does Kustomer help you solve, and how does this benefit you?
It allows us to respond to customer inquiries faster, improving overall service quality.
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Clara Moreau
December 15, 2024
What do you like most about using Kustomer?
Its ability to provide a comprehensive view of customer interactions is invaluable.
What do you dislike most about using Kustomer?
There are times when features can be a bit buggy, but overall, it’s manageable.
What problems does Kustomer help you solve, and how does this benefit you?
It streamlines our customer service processes, making it easier to resolve issues swiftly.
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Minh Nguyen
December 10, 2024
What do you like most about using Kustomer?
The AI-driven automations have drastically reduced my team's workload.
What do you dislike most about using Kustomer?
Occasionally, the AI can misinterpret customer queries, leading to incorrect automated responses.
What problems does Kustomer help you solve, and how does this benefit you?
Kustomer helps us streamline support operations, allowing us to focus on building relationships rather than just resolving issues.
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Darius Jankauskas
December 8, 2024
What do you like most about using Kustomer?
Kustomer's KIQ Agent Assist feature is fantastic; it boosts our agents' efficiency, allowing them to handle more tickets.
What do you dislike most about using Kustomer?
The initial setup was somewhat complicated and required a lot of configuration.
What problems does Kustomer help you solve, and how does this benefit you?
It significantly enhances our ability to track customer issues, leading to quicker resolutions and happier customers.
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Rohit Choudhary
December 7, 2024
What do you like most about using Kustomer?
I love the omnichannel messaging feature that lets us communicate with customers across various platforms seamlessly.
What do you dislike most about using Kustomer?
The integration with some third-party applications can be a bit tricky at times.
What problems does Kustomer help you solve, and how does this benefit you?
Kustomer helps manage customer interactions more effectively, which directly impacts our team's productivity.
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Anika Petrova
December 4, 2024
What do you like most about using Kustomer?
The AI-driven automations are incredibly useful; they help reduce our inbound support volume significantly.
What do you dislike most about using Kustomer?
I find that the customer self-service options could be more comprehensive; some common queries aren't covered.
What problems does Kustomer help you solve, and how does this benefit you?
Kustomer allows us to respond to customers faster, which enhances satisfaction and retention rates.
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Natasha Petrović
November 30, 2024
What do you like most about using Kustomer?
I really enjoy the omnichannel messaging; it makes communication with customers seamless.
What do you dislike most about using Kustomer?
The initial learning curve is quite steep, which can be a barrier for new users.
What problems does Kustomer help you solve, and how does this benefit you?
It helps us manage customer queries more effectively, which is essential for maintaining customer satisfaction.
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Nicolas Lecoq
November 21, 2024
What do you like most about using Kustomer?
The integration capabilities with our existing systems are excellent and save us a lot of time.
What do you dislike most about using Kustomer?
Some functionalities can be confusing at first, requiring additional training.
What problems does Kustomer help you solve, and how does this benefit you?
It helps us manage customer inquiries more effectively, which is essential for our brand's reputation.
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Somchai Ratanaprasert
November 19, 2024
What do you like most about using Kustomer?
I appreciate the AI features that help predict customer needs; it's innovative.
What do you dislike most about using Kustomer?
The system can be slow at times, especially during peak hours.
What problems does Kustomer help you solve, and how does this benefit you?
It does provide solutions for common customer issues, but sometimes the AI lacks the depth needed for more complex inquiries.
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