Kustomer

What is Kustomer?

Kustomer is an AI-powered Customer Service CRM Platform that centralizes customer interactions, data, orders, and tickets to provide businesses with a unified view of their customers across all channels. It streamlines customer service tasks and strives to deliver superior experiences. Kustomer utilizes AI to streamline customer service tasks, assist in resolving customer issues accurately and swiftly, and provide AI-aided agent assistance and customer self-service. The platform also offers AI-driven automations to minimize inbound support volume and anticipate customer needs before they contact the business, leading to proactive, data-driven customer support.

Key features of Kustomer include AI-driven automations, omnichannel messaging, a unified customer view for customer engagement, data-driven customer support, customer self-service, swift and accurate customer issues resolution, and integrations with other applications. The platform allows businesses to leverage AI capabilities, such as chatbots, to guide customers in solving their problems and anticipate their needs using data-driven automations. Kustomer is versatile and can be used by brands across various industries aiming to enhance customer engagement through hyper-personalized service driven by intelligent customer data usage. It supports multiple languages and has features like KIQ Agent Assist, which increases agent efficiency by up to 65%.

Who created Kustomer?

Kustomer was founded in 2015 by Brad Birnbaum and Jeremy Suriel. The company focuses on revolutionizing customer service by putting the customer at the center of the experience. With a platform that goes beyond CRM, Kustomer leverages CRM Data with Omnichannel Support and Advanced Automations to automate routine tasks. In 2023, Meta (formerly Facebook) spun out Kustomer to continue its mission of transforming customer service.

What is Kustomer used for?

• Superior customer experiences
• Centralizes customer data
• Platform-wide omnichannel messaging
• Unified view of customers
• Data-driven support efficiency
• Resolves customer issues swiftly
• Accurate problem resolution
• Anticipates customer needs
• Minimizes inbound support volume
• Proactive potential customer assistance
• Platform wide omnichannel messaging
• Enhances customer self-service

Who is Kustomer for?

• Customer service representatives
• Customer Support Agents
• Customer Success Managers
• Sales Representatives
• Marketing professionals
• Customer Relationship Managers
• Call center operators
• Customer Experience Managers
• Business analysts
• Data Analysts
• Sales teams
• Marketing teams
• E-commerce businesses
• Startup companies

How to use Kustomer?

To use Kustomer effectively, follow these steps:

1. Getting Started: Contact Kustomer's Sales team to choose a suitable plan and review available options. A minimum of 8 seats is required for purchase, with annual plans in place. Adjustments can be made if needed.

2. Security and Data Privacy: Kustomer prioritizes customer security and data privacy. The platform incorporates enterprise-grade security features and undergoes comprehensive audits to ensure data protection.

3. Integration: Kustomer allows integration with various applications like Amazon Connect, Shopify, Segment, and more, enabling seamless alignment with existing technology stacks.

4. Features: Make the most of the AI-powered features such as omnichannel messaging, centralized data, automated chats, and proactive customer support to streamline tasks and enhance customer experiences.

5. Enhanced Efficiency: Utilize Kustomer's AI-driven automations and KIQ Agent Assist to increase agent efficiency by up to 65%. This feature accelerates the resolution of customer issues swiftly and accurately.

6. Proactive Support: Leverage robust data to anticipate customer needs and provide proactive assistance, which can lead to a reduction in inbound support volume and an increase in automated chats.

7. Unified Customer View: Enjoy a unified customer view across all channels, giving agents the ability to engage customers with hyper-personalized service based on robust data insights.

8. Multilingual Support: Kustomer supports multiple languages including English, Español, and Français, catering to a diverse customer base.

9. App Marketplace: Explore the app marketplace within the platform to access integrations that suit your business needs and enhance operational efficiency.

10. Pricing and Add-Ons: Kustomer offers inclusive pricing with add-on packages available for complex requirements. Discounts are available for annual subscriptions, and pricing remains the same per agent even with additional team members.

By following these steps, you can effectively utilize Kustomer's AI-powered Customer Service CRM Platform to streamline customer interactions, improve engagement, and deliver superior customer experiences.