Kustomer
4.17
0
Kustomer centralizes customer data and interactions, using AI to streamline support and enhance customer engagement.
What is Kustomer?
Kustomer is an AI-powered Customer Service CRM Platform that centralizes customer interactions, data, orders, and tickets to provide businesses with a unified view of their customers across all channels. It streamlines customer service tasks and strives to deliver superior experiences. Kustomer utilizes AI to streamline customer service tasks, assist in resolving customer issues accurately and swiftly, and provide AI-aided agent assistance and customer self-service. The platform also offers AI-driven automations to minimize inbound support volume and anticipate customer needs before they contact the business, leading to proactive, data-driven customer support.
Key features of Kustomer include AI-driven automations, omnichannel messaging, a unified customer view for customer engagement, data-driven customer support, customer self-service, swift and accurate customer issues resolution, and integrations with other applications. The platform allows businesses to leverage AI capabilities, such as chatbots, to guide customers in solving their problems and anticipate their needs using data-driven automations. Kustomer is versatile and can be used by brands across various industries aiming to enhance customer engagement through hyper-personalized service driven by intelligent customer data usage. It supports multiple languages and has features like KIQ Agent Assist, which increases agent efficiency by up to 65%.
Who created Kustomer?
Kustomer was founded in 2015 by Brad Birnbaum and Jeremy Suriel. The company focuses on revolutionizing customer service by putting the customer at the center of the experience. With a platform that goes beyond CRM, Kustomer leverages CRM Data with Omnichannel Support and Advanced Automations to automate routine tasks. In 2023, Meta (formerly Facebook) spun out Kustomer to continue its mission of transforming customer service.
What is Kustomer used for?
- Superior customer experiences
- Centralizes customer data
- Platform-wide omnichannel messaging
- Unified view of customers
- Data-driven support efficiency
- Resolves customer issues swiftly
- Accurate problem resolution
- Anticipates customer needs
- Minimizes inbound support volume
- Proactive potential customer assistance
- Platform wide omnichannel messaging
- Enhances customer self-service
Who is Kustomer for?
- Customer service representatives
- Customer Support Agents
- Customer Success Managers
- Sales Representatives
- Marketing professionals
- Customer Relationship Managers
- Call center operators
- Customer Experience Managers
- Business analysts
- Data Analysts
- Sales teams
- Marketing teams
- E-commerce businesses
- Startup companies
How to use Kustomer?
To use Kustomer effectively, follow these steps:
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Getting Started: Contact Kustomer's Sales team to choose a suitable plan and review available options. A minimum of 8 seats is required for purchase, with annual plans in place. Adjustments can be made if needed.
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Security and Data Privacy: Kustomer prioritizes customer security and data privacy. The platform incorporates enterprise-grade security features and undergoes comprehensive audits to ensure data protection.
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Integration: Kustomer allows integration with various applications like Amazon Connect, Shopify, Segment, and more, enabling seamless alignment with existing technology stacks.
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Features: Make the most of the AI-powered features such as omnichannel messaging, centralized data, automated chats, and proactive customer support to streamline tasks and enhance customer experiences.
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Enhanced Efficiency: Utilize Kustomer's AI-driven automations and KIQ Agent Assist to increase agent efficiency by up to 65%. This feature accelerates the resolution of customer issues swiftly and accurately.
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Proactive Support: Leverage robust data to anticipate customer needs and provide proactive assistance, which can lead to a reduction in inbound support volume and an increase in automated chats.
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Unified Customer View: Enjoy a unified customer view across all channels, giving agents the ability to engage customers with hyper-personalized service based on robust data insights.
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Multilingual Support: Kustomer supports multiple languages including English, Español, and Français, catering to a diverse customer base.
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App Marketplace: Explore the app marketplace within the platform to access integrations that suit your business needs and enhance operational efficiency.
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Pricing and Add-Ons: Kustomer offers inclusive pricing with add-on packages available for complex requirements. Discounts are available for annual subscriptions, and pricing remains the same per agent even with additional team members.
By following these steps, you can effectively utilize Kustomer's AI-powered Customer Service CRM Platform to streamline customer interactions, improve engagement, and deliver superior customer experiences.
Pros
- Superior customer experiences
- Centralizes customer data
- Platform wide omnichannel messaging
- Unified view of customers
- Data-driven support efficiency
- Resolves customer issues swiftly
- Accurate problem resolution
- Anticipates customer needs
- Minimizes inbound support volume
- Proactive potential customer assistance
Cons
- No free trial available
- Complex integration process
- Limited app marketplace
- Lack of customization options
- Potentially high learning curve
- Limited self-service capabilities
Kustomer FAQs
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What is Kustomer?
- Kustomer is an AI-powered Customer Service CRM Platform that centralizes customer interactions, data, orders, and tickets to provide businesses with a unified view of their customers across all channels. It streamlines customer service tasks and strives to deliver superior experiences.
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How does Kustomer utilize AI to improve customer service?
- Kustomer utilizes AI to streamline customer service tasks, assist in resolving customer issues accurately and swiftly, provide AI-Aided agent assistance and customer self-service. Its AI-driven automations minimize inbound support volume and anticipate customer needs before the customers make contact, leading to proactive, data-driven customer support.
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What are the key features of Kustomer?
- Key features of Kustomer include AI-driven automations, omnichannel messaging, a unified customer view for customer engagement, data-driven customer support, customer self-service, swift and accurate customer issues resolution, the ability to minimize support volume, and integrations with other apps.
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Does Kustomer provide a unified customer view?
- Yes, Kustomer provides a unified customer view. It brings centralized customer interactions, data, orders, and tickets together, providing businesses with a consistent view of their customers across all channels.
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How does Kustomer assist in resolving customer issues?
- Kustomer assists in resolving customer issues swiftly and accurately by leveraging robust data. It uses AI-driven automations to anticipate customer needs before they make contact and provides proactive, data-driven support to resolve issues effectively.
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Can Kustomer integrate with other apps?
- Yes, Kustomer allows integration with other apps through their platform's app marketplace, aligning with a company's existing technology stack.
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What are the capabilities of the Kustomer's AI-Aided agent assistance?
- Kustomer's AI-Aided agent assistance enhances the efficiency of agents by accelerating their ability to resolve customer issues swiftly and accurately. Specifically, their feature KIQ Agent Assist has helped to increase agent efficiency by up to 65%.
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How does Kustomer handle customer self-service?
- Kustomer handles customer self-service by leveraging its AI capabilities, such as AI chatbots guiding customers in solving their own problems and data-driven automations addressing customer needs preemptively.
Get started with Kustomer
Kustomer reviews
Fernanda Almeida
January 15, 2025
What do you like most about using Kustomer?
I like how it centralizes customer data, making it easier for us to keep track of interactions.
What do you dislike most about using Kustomer?
Some features can be a bit buggy, leading to minor frustrations during use.
What problems does Kustomer help you solve, and how does this benefit you?
It helps us maintain a continuous flow of communication with our customers, improving overall satisfaction.
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Amina Khan
January 12, 2025
What do you like most about using Kustomer?
Kustomer's AI-driven automations have made such a positive impact on our workflow efficiency.
What do you dislike most about using Kustomer?
The mobile app lacks some features present in the web version.
What problems does Kustomer help you solve, and how does this benefit you?
It significantly reduces the time spent on repetitive tasks, allowing our team to focus on more critical customer interactions.
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Sofia Rodriguez
December 23, 2024
What do you like most about using Kustomer?
The AI capabilities are impressive, making it easier to handle customer queries.
What do you dislike most about using Kustomer?
The price point is a bit high for smaller companies.
What problems does Kustomer help you solve, and how does this benefit you?
It allows us to respond to customer inquiries faster, improving overall service quality.
How would you rate Kustomer?
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