Kastro Chat
4.22
0
Kastro Chat enhances customer support with AI chatbots, providing 24/7 support, seamless integration, and customizable pricing plans.
Kastro Chat Reviews
4.22
Based on 18 reviews
How would you rate Kastro Chat?
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Vladislav Sydorenko
January 14, 2025
What do you like most about using Kastro Chat?
The analytics feature is great for tracking customer interactions and improving our service.
What do you dislike most about using Kastro Chat?
The bot can be slow to respond at times, which can frustrate users.
What problems does Kastro Chat help you solve, and how does this benefit you?
It helps streamline our customer support process, allowing for quicker resolutions to common issues.
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Serhiy Krutov
January 14, 2025
What do you like most about using Kastro Chat?
I like that it provides feedback on chat interactions, which allows us to improve our customer service approach.
What do you dislike most about using Kastro Chat?
The pricing plans are a bit confusing, with too many options that make it hard to decide what fits our needs best.
What problems does Kastro Chat help you solve, and how does this benefit you?
It covers basic customer inquiries and reduces wait times. However, when customers have specific issues, the bot often can't help.
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Mykola Protsenko
January 10, 2025
What do you like most about using Kastro Chat?
The real-time feedback feature allows continuous improvement, which is essential for enhancing customer satisfaction.
What do you dislike most about using Kastro Chat?
There could be more templates available for quick customization.
What problems does Kastro Chat help you solve, and how does this benefit you?
It effectively manages routine inquiries, which improves the overall efficiency of our customer support team.
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Anatoliy Kovalchuk
January 9, 2025
What do you like most about using Kastro Chat?
The initial setup was quick and easy, and I liked being able to train the chatbot with our website content.
What do you dislike most about using Kastro Chat?
The bot can sometimes misunderstand user intent, leading to irrelevant answers. This can be embarrassing in live scenarios.
What problems does Kastro Chat help you solve, and how does this benefit you?
It helps us handle simple queries outside of business hours, but for more complex issues, we still rely on human support.
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Natalia Koval
January 4, 2025
What do you like most about using Kastro Chat?
I really enjoy the real-time learning feature, which helps the chatbot improve over time based on interactions.
What do you dislike most about using Kastro Chat?
Sometimes the response could be more tailored to specific queries, but overall it does a good job.
What problems does Kastro Chat help you solve, and how does this benefit you?
It takes care of frequently asked questions, freeing up our team to focus on more complex issues. This has significantly improved our operational efficiency.
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Yuriy Shcherbak
January 1, 2025
What do you like most about using Kastro Chat?
I love how easily it can be set up and customized to fit our brand's needs.
What do you dislike most about using Kastro Chat?
It could use more advanced features in the basic plan to make it more attractive.
What problems does Kastro Chat help you solve, and how does this benefit you?
It helps address common customer queries quickly, allowing our support team to focus on higher-level concerns.
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Andriy Dmytrenko
December 30, 2024
What do you like most about using Kastro Chat?
The integration with our existing systems was hassle-free, which allowed us to implement it quickly.
What do you dislike most about using Kastro Chat?
I think it could benefit from a more extensive knowledge base for complex inquiries.
What problems does Kastro Chat help you solve, and how does this benefit you?
It automates many routine inquiries, saving time and allowing our support team to focus on more pressing matters.
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Yevhen Zinchenko
December 29, 2024
What do you like most about using Kastro Chat?
The flexibility of the pricing plans is excellent. We could choose a plan that fits our budget perfectly.
What do you dislike most about using Kastro Chat?
There are occasional glitches where the bot doesn't respond correctly, which can be annoying.
What problems does Kastro Chat help you solve, and how does this benefit you?
It has reduced our response times drastically, leading to higher customer satisfaction. It's a valuable tool for our business.
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Oksana Smyrnov
December 19, 2024
What do you like most about using Kastro Chat?
The ability to provide 24/7 support is fantastic. Our customers appreciate getting immediate responses at any time.
What do you dislike most about using Kastro Chat?
While the chatbot is helpful, it sometimes fails to provide the context needed for specific user queries.
What problems does Kastro Chat help you solve, and how does this benefit you?
It allows us to reduce the workload on our support team, letting them focus on more complex cases. This has improved overall efficiency.
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Nikita Kovalenko
December 17, 2024
What do you like most about using Kastro Chat?
The chatbot's ability to learn from interactions is impressive and has improved our service quality.
What do you dislike most about using Kastro Chat?
I feel the customer support from Kastro could be more responsive to inquiries.
What problems does Kastro Chat help you solve, and how does this benefit you?
It handles many standard questions, allowing our human agents to focus on more complex issues. This has resulted in a smoother workflow.
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Igor Bohdanov
December 17, 2024
What do you like most about using Kastro Chat?
The seamless integration with our website was straightforward, which allowed us to have a chatbot live in no time. The interface is user-friendly, making it easy to set up.
What do you dislike most about using Kastro Chat?
The AI responses sometimes lack depth and nuance. It struggles with complex queries that our customers often have, which can lead to frustration.
What problems does Kastro Chat help you solve, and how does this benefit you?
Kastro Chat helps us manage basic inquiries effectively, saving time for our support team. However, the limitations in handling more challenging questions mean we still need human agents involved.
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Oleg Ivanov
December 14, 2024
What do you like most about using Kastro Chat?
The instant support feature is a game changer for us. Customers can get answers immediately, which enhances their experience.
What do you dislike most about using Kastro Chat?
I wish there were more advanced features available in the basic plan. Some additional functionalities would be great.
What problems does Kastro Chat help you solve, and how does this benefit you?
Kastro Chat allows us to maintain high levels of customer service without requiring a large support team, improving our cost-efficiency.
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Dmytro Vovk
December 7, 2024
What do you like most about using Kastro Chat?
The 24/7 support feature is fantastic. It’s great for our customers who reach out after hours.
What do you dislike most about using Kastro Chat?
I find the user interface a bit cluttered and not as intuitive as I would like it to be.
What problems does Kastro Chat help you solve, and how does this benefit you?
It helps us to handle high volumes of customer inquiries without overwhelming our staff, which ultimately leads to better customer satisfaction.
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Vera Petrova
December 1, 2024
What do you like most about using Kastro Chat?
I appreciate the analytics feature which provides insights into customer interactions. It helps us understand the common issues faced by our users.
What do you dislike most about using Kastro Chat?
The customization options are somewhat limited compared to other platforms. I wish there were more options for tailoring the chatbot's responses.
What problems does Kastro Chat help you solve, and how does this benefit you?
It automates responses to frequently asked questions, which has reduced our response time significantly. However, it still requires frequent updates to stay relevant.
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Sergiy Pavlenko
November 26, 2024
What do you like most about using Kastro Chat?
The 24/7 availability of the chatbot has been a lifesaver for our business, especially during peak hours.
What do you dislike most about using Kastro Chat?
There could be improvements in the natural language processing capabilities, as it sometimes doesn't get the context right.
What problems does Kastro Chat help you solve, and how does this benefit you?
It allows us to handle a greater number of inquiries without increasing our staff, enhancing our efficiency.
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Mikhail Sokolov
November 26, 2024
What do you like most about using Kastro Chat?
The real-time learning feature is impressive. It allows the chatbot to improve responses based on user interactions.
What do you dislike most about using Kastro Chat?
There are some bugs that need fixing. Occasionally, the bot hangs or doesn't respond as intended.
What problems does Kastro Chat help you solve, and how does this benefit you?
It significantly reduces the volume of calls and emails we receive, which allows our team to focus on more complex issues.
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Halyna Orlyk
November 25, 2024
What do you like most about using Kastro Chat?
I love the customizable pricing plans. It allows us to find a plan that fits our budget while still getting decent features.
What do you dislike most about using Kastro Chat?
Sometimes the analytics feature feels a bit limited. I would prefer more detailed reports to analyze customer interactions.
What problems does Kastro Chat help you solve, and how does this benefit you?
Kastro Chat helps in managing common inquiries effectively, which has reduced our response times significantly and improved customer satisfaction.
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Svetlana Marina
November 23, 2024
What do you like most about using Kastro Chat?
The integration process was smooth. I had no issues embedding it on our site, which was a huge plus.
What do you dislike most about using Kastro Chat?
The AI sometimes misinterprets questions, which can lead to frustrating experiences for customers.
What problems does Kastro Chat help you solve, and how does this benefit you?
Kastro Chat helps manage our support load effectively, allowing us to provide faster service. However, it still requires human oversight for complex inquiries.
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