Kastro Chat
4.22
0
Kastro Chat enhances customer support with AI chatbots, providing 24/7 support, seamless integration, and customizable pricing plans.
What is Kastro Chat?
Kastro Chat Overview
Kastro Chat is an innovative AI tool designed to enhance customer experience through its chatbot feature, ChatGPT. It streamlines customer support processes, reducing operational costs, and improving response times. Kastro enables businesses to build AI-powered chatbots that provide 24/7 instant support to users. Users can train the chatbots using their website content, allowing for personalized and efficient responses. Additionally, Kastro offers features such as analytics and reporting to optimize the support process and foster long-term customer relationships.
Kastro revolutionizes customer support by simplifying the process, improving response times, and creating long-term customer relationships. It offers a user-friendly interface, real-time learning, and improvement, embeddable chat widgets, and instant support options. Kastro also provides analytics, feedback, and facilitates a seamless customer journey, ultimately leading to increased efficiency and potentially higher sales. The tool is designed to be accessible to users without extensive coding skills, making it suitable for businesses of various scales.
Unique Features of Kastro Chat
-
Seamless Integration with Websites: Kastro can be seamlessly embedded on any website, providing accessible customer support regardless of the website environment.
-
Custom Pricing and Elite Customer Features: For users requiring custom integrations or features, Kastro offers elite customer options to tailor pricing plans based on specific needs.
-
Flexible Pricing Plans: Kastro offers multiple pricing plans to cater to different user needs, from a free plan for exploration to premium plans with increased AI credits, help center articles, and access to advanced features like GPT-4.
Overall, Kastro Chat stands out as a versatile and user-friendly tool that leverages AI technology to optimize customer support, streamline operations, improve response times, and enhance the overall customer experience.
Who created Kastro Chat?
Kastro Chat was created by Mehrab as a solo developer in 2023. The company aims to bring AI and humans together to work in harmony, offering features like ChatGPT support, boosting productivity, and providing a professional help center for customer assistance.
What is Kastro Chat used for?
- Enhancing customer experience
- Streamlining support operations
- Resolve tickets before they're opened.
- Recommend help center articles, allowing users to get instant answers.
- Teach ChatGPT to be your support operator.
- Create a professional help center that helps customers find answers to their problems.
- Suggest what users are looking for when they type in chat.
- Answer repetitive questions once, use it all the time.
- White label and self-hosting options for services.
- Streamline support operations.
- Enhance customer experience.
- Automate the customer journey.
- Resolve tickets before they're opened
- Recommend help center articles for instant answers
- Teach ChatGPT to be a support operator
- Work alongside AI to boost productivity
- Create a professional help center for customers
- Suggest relevant answers as users type in chat
- Answer repetitive questions efficiently
- White label and self-hosting options available
- Streamline support operations
- Enhance customer experience
- Resolving tickets before they're opened
- Recommend help center articles for users to get instant answers
- Teaching ChatGPT to be a support operator
- Working alongside AI to boost productivity
- Creating a professional help center for customers to find answers
- Suggesting relevant content to users while they type in chat
- Answering repetitive questions efficiently
- AI-powered chat widget setup in less than 5 minutes
- Assisting customers with typing suggestions
- Teach ChatGPT to be your support operator
- Suggest answers to users as they type in the chat
- White label and self-hosting options
- Implement new features and top suggestions from the community
- Streamline support operations with ChatGPT
- Suggest answers as users type in chat
- Answer repetitive questions once for repeated use
- Handle complex problems or user needs with human handoff
- Dramatically reduce support volume
- Automate offline responses
- Answer repetitive questions once for reuse
- Assist customers while they're typing
- Handle collaborative answering with AI
- Automated offline responses
- Work alongside AI to boost your productivity
- Create a professional help center that will help your customers find answers to their problems
- Suggest what users are looking for when they type in chat
- Answer repetitive questions once, use it all the time
- White label and self-hosting options for services
- Implementing top suggestions from the community
- Handling important conversations to boost productivity
- Provide typing suggestions for users in chat
- Create a professional help center for customers to find answers
- Answer repetitive questions automatically
- Handle human handoff for complex problems or user needs
- Dramatically reduce support volume through AI assistance
- Collaborative answering using AI assistance
- Use AI to write the Help Center content
- Enable users to ask questions directly from documentation
- Recommend help center articles to users
Who is Kastro Chat for?
- Customer support professionals
- Customer service representatives
- Website developers
- Business owners
- Customer Support Specialist
- Customer service representative
- Business Owner
- Entrepreneur
- Website Developer
- Customer Support Representatives
- Customer Service Managers
- Entrepreneurs
- Marketing professionals
- Sales Representatives
- Product Managers
- Customer support
- Customer Service
- Sales
- Startups
- Customer Success Managers
- Customer Support Agents
- Help Desk Specialists
- Chat Support Specialists
- Technical Support Agents
- Small-scale business owners
- Indie hackers
- Serious users
- Power Users
- Customer Experience Professionals
How to use Kastro Chat?
To use Kastro Chat effectively, follow these steps:
-
Sign Up: Begin by signing up for Kastro Chat on their website.
-
Building a Chatbot:
- Provide your website content to train ChatGPT using Kastro's user-friendly interface.
- Preview and test the chatbot with real customer inquiries.
- Once ready, embed the chat widget on your website for customer support.
-
Key Features:
- Kastro offers analytics and reporting features for optimizing customer support processes.
- It enhances response times, reduces operational costs, and provides 24/7 instant support.
-
Usage Benefits:
- Streamline support operations, improve customer experience, and automate the customer journey.
- Enhance long-term customer relationships and boost sales by providing faster responses.
-
Cost and Support:
- Lower operational costs with Kastro's streamlined support operations.
- Access 24/7 customer support and automate the customer support process efficiently.
-
Subscription Options:
- Choose from different plans based on your needs, ranging from free to professional subscriptions.
- Plans include various AI credit allowances, help center articles, and access to GPT-4.
Implementing Kastro Chat for your business can revolutionize customer support, enhance response times, reduce costs, and foster long-term customer relationships efficiently.
Pros
- Simplifies customer support process
- Reduces support costs
- Improves response times
- No programming skills required
- Allows preview and testing
- Real-time learning and improvement
- Embeddable chat widget
- 24/7 instant support
- Offers analytics and reporting
- Faster responses increase sales
Cons
- Only web-based
- Lacks third-party integrations
- No voice chat capability
- No Mobile Application available
- No sentiment analysis feature
- Doesn't offer API access
Kastro Chat Pricing and plans
Paid plans start at $35/month and include:
- 1 Website
- 2,000 AI credit / monthly
- Help center
- 100 Help center articles
- Access to GPT-3.5
- Typing suggestions
Kastro Chat FAQs
-
Can I try Kastro before purchasing?
- Yes, we offer a free plan that you can use to explore Kastro's features and capabilities before making a commitment.
-
How are messages calculated?
- Each reply sent by Kastro with a length of 1,500 tokens is counted as one message. Messages sent by your operator to customers are not counted.
-
What happens when my message credit ends before my subscription renews?
- Once your message credits run out, any messages from your customers will be automatically forwarded to an operator, and Kastro won't respond to them.
-
Do you use ChatGPT (aka gpt-3.5-turbo) or GPT-4?
- We currently use gpt-3.5-turbo as default for our chatbots, but GPT-4 is available.
-
Can I use GPT-4?
- Yes, you can use GPT-4, but it will cost four times the normal messages.
-
Does it work on websites in languages other than English?
- Yes, Kastro works on websites in languages other than English.
-
My company needs a custom integration or custom feature that is not yet supported by Kastro. What should I do?
- If you need a custom integration or feature, you can join as an Elite customer, and we can work with you to create a custom pricing plan based on your specific needs.
Get started with Kastro Chat
Kastro Chat reviews
Oleg Ivanov
December 14, 2024
What do you like most about using Kastro Chat?
The instant support feature is a game changer for us. Customers can get answers immediately, which enhances their experience.
What do you dislike most about using Kastro Chat?
I wish there were more advanced features available in the basic plan. Some additional functionalities would be great.
What problems does Kastro Chat help you solve, and how does this benefit you?
Kastro Chat allows us to maintain high levels of customer service without requiring a large support team, improving our cost-efficiency.
How would you rate Kastro Chat?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Nikita Kovalenko
December 17, 2024
What do you like most about using Kastro Chat?
The chatbot's ability to learn from interactions is impressive and has improved our service quality.
What do you dislike most about using Kastro Chat?
I feel the customer support from Kastro could be more responsive to inquiries.
What problems does Kastro Chat help you solve, and how does this benefit you?
It handles many standard questions, allowing our human agents to focus on more complex issues. This has resulted in a smoother workflow.
How would you rate Kastro Chat?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Mykola Protsenko
January 10, 2025
What do you like most about using Kastro Chat?
The real-time feedback feature allows continuous improvement, which is essential for enhancing customer satisfaction.
What do you dislike most about using Kastro Chat?
There could be more templates available for quick customization.
What problems does Kastro Chat help you solve, and how does this benefit you?
It effectively manages routine inquiries, which improves the overall efficiency of our customer support team.
How would you rate Kastro Chat?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Kastro Chat alternatives
Respond.io manages customer conversations across channels, ensuring secure, efficient engagement with powerful automation and real-time reporting.
4.25
0
