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Inbenta

Inbenta uses AI and NLU to handle customer interactions, personalize content, and analyze website traffic.
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Inbenta Reviews

3.13
Based on 8 reviews
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Camila Gonzalez
Camila Gonzalez December 29, 2024

What do you like most about using Inbenta?

I appreciate the personalized content feature. It helps in targeting our audience better.

What do you dislike most about using Inbenta?

The response times can sometimes be slow, which frustrates both customers and staff.

What problems does Inbenta help you solve, and how does this benefit you?

It assists in streamlining customer support, but we still face issues with accuracy in understanding complex queries.

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Esteban Martínez
Esteban Martínez December 20, 2024

What do you like most about using Inbenta?

The AI's ability to analyze website traffic is quite valuable for our marketing strategies.

What do you dislike most about using Inbenta?

I find the initial setup process to be a bit complicated and lengthy.

What problems does Inbenta help you solve, and how does this benefit you?

It helps us identify customer behavior patterns, leading to better decision-making in campaigns.

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Sofia Rodriguez
Sofia Rodriguez December 19, 2024

What do you like most about using Inbenta?

The chatbot feature is engaging and keeps customers interacting on our site.

What do you dislike most about using Inbenta?

However, it often fails to provide accurate answers to specific queries.

What problems does Inbenta help you solve, and how does this benefit you?

It reduces the workload on our customer service team, but we still need human intervention for complex issues.

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Jorge Alvarez
Jorge Alvarez December 13, 2024

What do you like most about using Inbenta?

Inbenta's ability to personalize content is exceptional and greatly improves user engagement.

What do you dislike most about using Inbenta?

I wish there were more customization options available for the chatbot.

What problems does Inbenta help you solve, and how does this benefit you?

It allows our marketing team to target users more effectively based on their behavior.

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Marta Fernandez
Marta Fernandez December 9, 2024

What do you like most about using Inbenta?

I love the ease of finding information through their enterprise search functionality.

What do you dislike most about using Inbenta?

Sometimes, the search results can be irrelevant, which can be frustrating.

What problems does Inbenta help you solve, and how does this benefit you?

It streamlines our knowledge management processes significantly, saving us time and resources.

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Anita Dupont
Anita Dupont December 9, 2024

What do you like most about using Inbenta?

I appreciate its ability to analyze website traffic and provide insights.

What do you dislike most about using Inbenta?

The customer support has been less responsive than I would have hoped.

What problems does Inbenta help you solve, and how does this benefit you?

It helps in understanding user behavior, but we still face challenges in real-time support.

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Luca Rossi
Luca Rossi November 28, 2024

What do you like most about using Inbenta?

The concept of combining AI with customer service is innovative.

What do you dislike most about using Inbenta?

However, the execution leaves much to be desired; it often misunderstands customer inquiries.

What problems does Inbenta help you solve, and how does this benefit you?

It has potential for improving efficiency, but the inaccuracies make it more of a hindrance.

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Lucas Silva
Lucas Silva November 18, 2024

What do you like most about using Inbenta?

The natural language understanding is impressive; it can often comprehend customer queries.

What do you dislike most about using Inbenta?

However, the interface is quite clunky and not very user-friendly. It takes a lot of time to navigate.

What problems does Inbenta help you solve, and how does this benefit you?

While it does help in managing customer queries, the overall experience is not efficient enough for our needs.

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