Inbenta

What is Inbenta?

Inbenta is a globally recognized company specializing in AI and Natural Language Understanding (NLU) technology. Established in 2005, Inbenta offers solutions like Enterprise Search, Ecommerce Search, chatbots, support ticketing, and knowledge management. Their services are enhanced by Cookiebot, a tool for personalizing content, analyzing website traffic, and obtaining user consent.

Inbenta's technology relies on advanced neuro-symbolic AI and NLU capabilities, allowing them to accurately understand and respond to human queries. By utilizing AI to comprehend user requests and NLU to interpret the intent behind natural language, Inbenta enhances the interaction between humans and technology.

One key feature of Inbenta is its use of cookies, which serve various purposes such as personalizing content, analyzing website traffic, and obtaining user consent. Different types of cookies are employed to enable basic functions, monitor website performance, retain user settings, and display targeted ads.

Overall, Inbenta aims to revolutionize customer experience through AI, automating interactions to enhance efficiency, reduce costs, and create constant channels for sales, marketing, and HR, while prioritizing innovative solutions, integrity, and teamwork within the company.

Who created Inbenta?

Inbenta was founded in Barcelona, Spain in 2005, with a focus on Natural Language Processing. The company launched a Semantic Search Engine in 2007 and expanded its offerings to include linguistic analysis tools and semantic match algorithms by 2010. Inbenta's mission is to reimagine the future of customer experience through AI, automating customer interactions, reducing the cost and effort associated with human intervention, and creating an always-on channel for sales, marketing, and HR.

What is Inbenta used for?

• HR
• Digital transformation
• Customer service
• Marketing & Sales
• IT Helpdesk

Who is Inbenta for?

• Customer Service
• Marketing & Sales
• Digital Transformation
• IT Helpdesk
• HR
• Customer service representatives
• Marketing and Sales professionals
• IT Helpdesk Support Staff
• Human resources personnel

How to use Inbenta?

To use Inbenta effectively, follow these steps:

1. Understanding Inbenta's Solutions:

   • Inbenta offers a range of solutions like Enterprise Search, Ecommerce Search, Chatbots, Support Ticketing, and Knowledge Management powered by AI and NLU technologies.

2. Technology behind Inbenta:

   • Inbenta uses advanced neuro-symbolic AI and NLU technology to accurately understand and respond to human queries.

3. AI and NLU Integration:

   • Inbenta leverages AI and NLU to understand the intent behind human language, enhancing the interaction between users and technology.

4. Data Storage and Security:

   • Inbenta's chatbot stores data using IndexedDB in the user's browser, ensuring privacy by deleting and overwriting data for each new conversation.

5. Cookie Usage:

   • Inbenta uses cookies for personalization, website traffic analysis, and targeted ads, with various providers like Hubspot, Google, LinkedIn, and others.

6. Compliance and User Consent:

   • Inbenta ensures compliance with privacy policies by obtaining user consent through services like Cookiebot and allowing users to change or withdraw consent.

7. Inbenta's Milestones:

   • Founded in 2005, Inbenta has evolved by offering various services like Chat, Search, Knowledge, Benti, and Digital Instructor to enhance customer experience globally.

8. Employee Commitments:

   • Inbenta values innovation, integrity, and teamwork, fostering an environment for growth, transparency, and collaboration among employees.

By following these steps and understanding Inbenta's technology and solutions, users can effectively utilize its AI and NLU capabilities to enhance customer experience and automate interactions across various industries.