Idiomatic
3.60
0
Idiomatic analyzes customer feedback with AI to help teams improve products, services, and operations.
Idiomatic Reviews
3.60
Based on 5 reviews
How would you rate Idiomatic?
What’s your thought?
Liam Johnson
January 7, 2025
What do you like most about using Idiomatic?
I think the concept behind Idiomatic is great. Analyzing customer feedback with AI is a promising approach for understanding user needs.
What do you dislike most about using Idiomatic?
Unfortunately, the execution leaves much to be desired. The accuracy of the analysis can be inconsistent, and I often find myself questioning the results.
What problems does Idiomatic help you solve, and how does this benefit you?
While it attempts to provide insights into customer feedback, I still end up manually sifting through comments to find actionable information, which negates some of the time-saving benefits.
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Jin Tanaka
January 4, 2025
What do you like most about using Idiomatic?
I love the depth of analysis Idiomatic provides. It really gets to the core reasons behind customer feedback, which helps our product teams immensely.
What do you dislike most about using Idiomatic?
It can be a bit overwhelming at first due to the plethora of data available, but once you get used to it, it’s very useful.
What problems does Idiomatic help you solve, and how does this benefit you?
It allows us to quickly identify customer pain points and prioritize fixes, making our product development process much more efficient.
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Maya Nguyen
December 22, 2024
What do you like most about using Idiomatic?
The AI-driven insights are quite impressive! It gives a clear view of customer satisfaction levels and highlights areas needing improvement.
What do you dislike most about using Idiomatic?
The setup process was a bit lengthy, and I encountered some bugs early on that required support intervention to resolve.
What problems does Idiomatic help you solve, and how does this benefit you?
Idiomatic helps our team prioritize product features by analyzing user feedback. This allows us to focus on what truly matters to our customers, ultimately improving customer retention.
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Aisha Rahman
December 17, 2024
What do you like most about using Idiomatic?
The tool’s ability to pull data from various customer touchpoints is fantastic. It really helps in visualizing customer feedback trends over time.
What do you dislike most about using Idiomatic?
I do wish the reporting features were more customizable. Sometimes, the standard reports don’t fit our specific needs.
What problems does Idiomatic help you solve, and how does this benefit you?
Idiomatic has been instrumental in improving our customer service strategies by revealing the ‘why’ behind customer complaints. This leads to more targeted improvements.
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Oliver Harris
November 19, 2024
What do you like most about using Idiomatic?
I appreciate the way Idiomatic analyzes feedback from multiple sources. It aggregates data efficiently and provides a decent overview of customer sentiments.
What do you dislike most about using Idiomatic?
However, the interface feels a bit outdated and not very intuitive. Navigating through the reports can be cumbersome, and sometimes the insights are not as actionable as I'd hoped.
What problems does Idiomatic help you solve, and how does this benefit you?
Idiomatic helps in identifying trends in customer feedback and understanding underlying issues. This is beneficial, but I find that it requires additional manual analysis to derive actionable steps.
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