Idiomatic

What is Idiomatic?

The provided information about Idiomatic indicates that it is a customer intelligence platform that utilizes artificial intelligence to analyze customer feedback from various sources. It aims to uncover the 'why' behind customer feedback and assist customer support, customer experience, and product teams in improving products, services, and operational developments.

Here is a human-readable version of the definition of Idiomatic: Idiomatic is a customer intelligence platform that harnesses the power of artificial intelligence to delve into customer feedback across different channels. Its goal is to understand the underlying reasons behind customer feedback and support teams in enhancing products, services, and operations based on this valuable insight.

This definition is derived from the detailed functionalities and purpose of Idiomatic as described in the uploaded documents.

Who created Idiomatic?

Idiomatic was created by a team at an AI-driven customer intelligence platform in May 2022. The platform, founded by a group of individuals, offers solutions for analyzing customer feedback across various channels using AI technology. It focuses on improving customer support, customer experience, and product development through data-driven insights.

What is Idiomatic used for?

• Improving customer experience
• Analyzing customer feedback
• Enhancing customer support
• Uncovering customer pain points, sentiment, and drivers
• Transforming customer feedback into actionable intelligence
• Decreasing support costs
• Automating ticket routing and escalation
• Calculating the cost per ticket
• Enhancing product satisfaction
• Aiding in operational developments
• Help desk channel cost analysis
• Customer segment cost analysis
• Customer issue cost analysis
• Support costs minimization
• Customizable labels per customer
• Analyzes any form of feedback
• Manages structured data
• Implementation within weeks
• Low costs compared to headcount
• Precise and accurate labels
• Assisting customer support and experience teams
• Handling social media and app reviews analysis
• Decreasing costs
• Transforming customer feedback into intelligence
• Improving operational developments
• Creating custom data labels
• Unique features like custom sentiment analysis and data labels
• Decreasing costs through cost per ticket calculation
• Analyzing various types of customer feedback
• Assisting customer support and customer experience teams
• Enhancing customer feedback using AI
• Improving product satisfaction
• Analyzing various contact sources
• Building, scheduling, and sharing custom reports on customer issues

Who is Idiomatic for?

• Customer support teams
• Customer Experience Teams
• Product teams

How to use Idiomatic?

To use Idiomatic effectively, follow these steps:

1. Understanding Idiomatic's Purpose: Idiomatic is a customer intelligence platform that leverages AI to analyze various forms of customer feedback from sources like app reviews, social media, and surveys.

2. Utilizing Unique Features: Make use of unique features like AI-generated ticket group summaries, custom sentiment analysis models, and custom data labels. These features help in organizing feedback effectively and automating ticket routing and escalation based on customer issues.

3. Analyzing Sentiment: Use Idiomatic's custom sentiment analysis models to track accurate sentiments by channel, enabling you to understand customer sentiment more precisely.

4. Generating Custom Reports: Build, schedule, and share custom reports on customer issues from the Idiomatic dashboard. This feature allows for efficient sharing of insights and data analysis.

5. Calculating Cost per Ticket: Idiomatic provides the ability to calculate the fully-loaded cost per ticket, considering factors like help desk channel, customer segment, and customer issue. This aids in optimizing support operations and minimizing costs.

6. Enhancing Product Satisfaction: Improve product satisfaction by gathering deep insights from customer feedback, identifying areas for improvement, and enhancing product offerings based on data-driven customer-centric information.

7. Ensuring Data Safety: Idiomatic prioritizes data security, with third-party attestation ensuring security controls are in place for customer and stakeholder data.

By following these steps, you can effectively harness Idiomatic's capabilities to analyze customer feedback comprehensively, enhance operational efficiency, and drive improvements based on actionable intelligence.