HelpKit is a tool that allows users to create a knowledge base quickly and easily by writing help articles in Notion, with HelpKit handling the rest. It ensures a professional look on all devices, offers custom domain connection, built-in search, and integration with various systems like Slack and live chat widgets. The tool also optimizes for SEO and offers gated content options for access protection. It is emphasized that HelpKit values privacy and does not disclose or share user data with outside parties, hosting all knowledge base content in the user's own Notion workspace. Additionally, HelpKit AI is available as an add-on feature, transforming Notion knowledge bases into AI-powered chatbots to enhance customer support capabilities with features like smart usage insights, customizable interfaces, and cost-effectiveness compared to traditional support methods.
HelpKit was created by an indie software company run by Dominik, a human founder. It was launched on August 2, 2023. The company specializes in providing tools to streamline the creation of knowledge bases using Notion, offering features like AI-powered chatbots and ensuring data privacy and security for customer information.
To use HelpKit, follow these steps:
Creating Help Articles: Compose your help articles in Notion, leveraging its user-friendly editor and various block types.
Integration with HelpKit: Connect your Notion page to HelpKit, which will manage the display and functionality of your knowledge base.
Customization: Tailor the design to match your brand identity, including using a custom domain for a more professional look.
Enhanced Search: Improve user experience with a full-text search feature, enabling visitors to quickly find relevant information.
Engagement Tools: Utilize tools like Article Reactions and Search Intents to gain insights on article performance and optimize content.
Gated Content: Secure access to your knowledge base by setting up password protection or restricting access to specific email lists.
AI Chatbot Integration: Optionally include HelpKit AI, a chatbot powered by OpenAIâ„¢, to provide instant and precise responses to user queries.
Analytics and SEO: Monitor user interactions using analytics and customize meta tags for better search engine visibility.
Free Trial and Subscription: Explore HelpKit with a free 7-day trial, with various subscription plans available post-trial to suit your needs.
By following these steps, you can efficiently set up and manage a comprehensive knowledge base using HelpKit, enhancing customer support and engagement.
I really appreciate the seamless integration with Notion. It makes it easy to write help articles and have them look professional across all devices.
The setup process could be a bit more intuitive. I had to spend some time figuring out the custom domain setup.
HelpKit addresses the challenge of creating and managing a knowledge base efficiently. By using it, I can focus on content creation without worrying about the technical aspects, which saves me time.
The AI chatbot feature is quite innovative and enhances our customer support by providing instant responses.
I found the AI functionality to be a bit limited compared to other dedicated chatbot platforms. It lacks some advanced features I was hoping for.
It helps streamline our support process. However, I wish it could handle more complex queries like some of the other tools in the market.
The privacy features are excellent. Knowing that our data is stored securely in our Notion workspace gives me peace of mind.
Sometimes, the search functionality can be slow, especially when dealing with a large number of articles.
It simplifies the process of creating a knowledge base, which has improved our team's efficiency in accessing information.