Haptik
4.60
0
Haptik is an AI-powered Conversational CRM for efficient customer lifecycle management and personalized marketing campaigns.
Haptik Reviews
4.60
Based on 5 reviews
How would you rate Haptik?
What’s your thought?
Aarav Sharma
December 31, 2024
What do you like most about using Haptik?
I really appreciate the AI-powered web Q&A feature. It has significantly reduced the time our support team spends answering repetitive questions, allowing them to focus on more complex queries.
What do you dislike most about using Haptik?
While the tool is effective, there is a learning curve involved. Some team members found it challenging to navigate the analytics dashboard initially.
What problems does Haptik help you solve, and how does this benefit you?
Haptik helps streamline our customer interactions and lifecycle management. This has led to improved customer satisfaction and has optimized our marketing ROI through targeted campaigns.
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Simran Singh
December 25, 2024
What do you like most about using Haptik?
The AI-driven sales assistant is fantastic! It has really helped guide our customers through the buying process.
What do you dislike most about using Haptik?
Sometimes, the responses can feel a bit too generic. Tailoring them to specific industries could enhance the experience.
What problems does Haptik help you solve, and how does this benefit you?
Haptik has helped us improve response times for customer queries, leading to higher satisfaction rates and better conversion on sales.
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Vikram Patel
December 24, 2024
What do you like most about using Haptik?
The intelligent analytics feature is amazing. It provides insights into user behavior which helps us tailor our marketing efforts.
What do you dislike most about using Haptik?
The pricing could be more competitive for smaller businesses like ours, but the value it provides makes it worthwhile.
What problems does Haptik help you solve, and how does this benefit you?
Haptik simplifies the management of customer queries across various channels, ensuring a consistent experience and boosting our brand reputation.
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Rajesh Kumar
December 10, 2024
What do you like most about using Haptik?
I love how Haptik integrates seamlessly with our existing CRM. It allows us to maintain a unified approach to customer interactions.
What do you dislike most about using Haptik?
The initial setup process took longer than expected, but once it was done, it was worth it.
What problems does Haptik help you solve, and how does this benefit you?
Haptik has streamlined our customer interactions, making it easier to track behavior and preferences, which has improved our marketing strategies.
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Neha Rao
November 21, 2024
What do you like most about using Haptik?
The personalized marketing campaigns through the Interakt suite are a game changer! We've seen a significant boost in engagement from our users.
What do you dislike most about using Haptik?
I wish there were more templates available for WhatsApp campaigns, as customizing everything from scratch can be time-consuming.
What problems does Haptik help you solve, and how does this benefit you?
Haptik effectively manages our customer lifecycle, enabling us to maintain continuous engagement. This has resulted in a noticeable increase in conversion rates.
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