Forethought Supportgpt
2.80
0
SupportGPT automates customer support using AI, boosting satisfaction and efficiency with dynamic, context-aware responses.
Forethought Supportgpt Reviews
2.80
Based on 10 reviews
How would you rate Forethought Supportgpt?
What’s your thought?
Darius Zajac
January 11, 2025
What do you like most about using Forethought Supportgpt?
The knowledge base generation feature is useful for creating documentation.
What do you dislike most about using Forethought Supportgpt?
The response accuracy is inconsistent, which can lead to customer dissatisfaction.
What problems does Forethought Supportgpt help you solve, and how does this benefit you?
It does help in alleviating some of the support load, but not reliably enough to depend on it fully.
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Tomoko Saito
January 7, 2025
What do you like most about using Forethought Supportgpt?
The dynamic responses are quite impressive, making it feel more personalized for our customers.
What do you dislike most about using Forethought Supportgpt?
There are occasional bugs that require manual intervention, which can be frustrating.
What problems does Forethought Supportgpt help you solve, and how does this benefit you?
It significantly reduces the workload on our support team, allowing them to focus on more complex issues.
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Sukrit Phonwong
January 5, 2025
What do you like most about using Forethought Supportgpt?
I appreciate the context-aware responses, which can enhance customer interaction.
What do you dislike most about using Forethought Supportgpt?
The analytics dashboard is not very intuitive, making it difficult to track performance metrics.
What problems does Forethought Supportgpt help you solve, and how does this benefit you?
It helps in managing high volumes of support tickets but still needs human oversight for accuracy.
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Sofia Thompson
December 25, 2024
What do you like most about using Forethought Supportgpt?
I like that it can predict and prioritize support tickets, which helps in managing workloads.
What do you dislike most about using Forethought Supportgpt?
The AI still needs significant improvement in understanding complex queries.
What problems does Forethought Supportgpt help you solve, and how does this benefit you?
It helps in organizing support requests but doesn't always provide satisfactory answers, leading to customer follow-ups.
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Pawel Nowak
December 25, 2024
What do you like most about using Forethought Supportgpt?
The concept of AI in support is promising, but it's not fully realized here.
What do you dislike most about using Forethought Supportgpt?
The quality of responses is often poor, leading to more issues than it solves.
What problems does Forethought Supportgpt help you solve, and how does this benefit you?
It aims to help with ticket management, but the lack of reliable responses often means we can't rely on it.
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Anya Kowalski
December 22, 2024
What do you like most about using Forethought Supportgpt?
The idea of automating support tasks is great, but the execution is lacking.
What do you dislike most about using Forethought Supportgpt?
The generated responses often seem generic and fail to address specific customer concerns.
What problems does Forethought Supportgpt help you solve, and how does this benefit you?
It doesn't effectively solve many of the problems it claims to address, leading to more frustration among users.
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Kanya Sukwong
December 19, 2024
What do you like most about using Forethought Supportgpt?
The platform is user-friendly and integrates well with our existing support tools.
What do you dislike most about using Forethought Supportgpt?
Sometimes it takes a bit longer to load, especially during high traffic.
What problems does Forethought Supportgpt help you solve, and how does this benefit you?
It assists in managing customer queries efficiently, allowing for quicker resolutions.
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Niran Chaiyaporn
November 29, 2024
What do you like most about using Forethought Supportgpt?
The integration with platforms like Zendesk is a feature I appreciate, as it allows for a seamless transition between systems.
What do you dislike most about using Forethought Supportgpt?
The AI responses can sometimes miss the mark, lacking the nuance needed for complex customer inquiries.
What problems does Forethought Supportgpt help you solve, and how does this benefit you?
It automates routine support tasks but often struggles with unique queries, which can lead to customer frustration.
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Sukanya Rattanapong
November 23, 2024
What do you like most about using Forethought Supportgpt?
The AI's adaptability across different industries is impressive and makes it versatile.
What do you dislike most about using Forethought Supportgpt?
Sometimes, the AI generates irrelevant responses that can confuse customers.
What problems does Forethought Supportgpt help you solve, and how does this benefit you?
It reduces the time taken to respond to customers, allowing for a more efficient support system.
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Mei Yamamoto
November 23, 2024
What do you like most about using Forethought Supportgpt?
I like the fact that it can generate knowledge articles, which helps in maintaining a comprehensive support database.
What do you dislike most about using Forethought Supportgpt?
Its response time can be slow during peak hours, which affects our customer support efficiency.
What problems does Forethought Supportgpt help you solve, and how does this benefit you?
It helps in ticket routing but is not very accurate in predicting customer needs, which can lead to delays.
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