Forethought Supportgpt

What is Forethought Supportgpt?

SupportGPT is a generative AI platform developed by Forethought for automating customer support workflows. It leverages OpenAI's Large Language Models to provide human-like and dynamic responses tailored to each customer's query and context. SupportGPT also uncovers workflows, identifies support coverage gaps, and generates new knowledge articles to enhance overall support coverage. The platform is adaptable to various industries, offers integrations with support platforms like Salesforce and Zendesk, and can predict, prioritize, and route tickets effectively. Furthermore, SupportGPT aims to improve customer satisfaction and loyalty by automating routine tasks and streamlining support workflows.

Who created Forethought Supportgpt?

SupportGPT was created by the company Forethought. It is a generative AI platform developed by Forethought for automating customer support workflows. Launched on March 8, 2023, the platform is designed to enhance customer support experiences through intelligent automation, efficiency, and accuracy. SupportGPT powers human-like, dynamic responses based on a company's conversation history, automates workflow discovery, lowers case volumes, and generates new knowledge articles to fill support coverage gaps.

What is Forethought Supportgpt used for?

• Automates customer support workflows
• Incorporates Large Language Models
• Tailored to company's conversation history
• Identifies support coverage gaps
• Automatically generates knowledge articles
• Provides suggested responses to agents
• Facilitates human-like conversations
• Adapts to customer context
• Improves customer satisfaction and loyalty
• Generates proactive insights
• Responses based on ticket context
• Individualized workflows for specific industries
• Predicts, prioritizes, and routes tickets

Who is Forethought Supportgpt for?

• E-commerce businesses
• SaaS Businesses
• FinTech businesses
• Travel industry businesses
• E-Commerce
• SaaS
• Fintech
• Travel
• Businesses in the travel industry

How to use Forethought Supportgpt?

To use SupportGPT effectively, follow these steps:

1. Understand SupportGPT: SupportGPT is a generative AI platform designed by Forethought to automate customer support workflows. It creates human-like responses based on a company's conversation history.

2. Generative AI Utilization: SupportGPT employs OpenAI's Large Language Models and customizes them based on the company's conversation data. This results in dynamic responses tailored to each query.

3. Lower Case Volumes: SupportGPT reduces case volumes by identifying support coverage gaps. It generates new knowledge articles to address these gaps, making it easier for customers to find solutions.

4. Uncover Workflows: The platform is integrated with past conversation data to automatically detect intents and uncover new workflows. This streamlines support management.

5. Identify Support Coverage Gaps: SupportGPT assists in recognizing support coverage gaps by analyzing conversation history and customer inquiries. It then generates new knowledge articles to fill these gaps, enhancing overall support coverage.

By following these steps, users can leverage SupportGPT's capabilities to streamline customer support processes, improve efficiency, and enhance customer experiences.